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Trafalgar House, 47-49 King street, Suite 6 Lower Ground Floor, Dudley, DY2 8PS
View Full Details of Proper Home Care LtdLatest Reviews for Proper Home Care Ltd
12 September 2024
The service began very efficiently and my mother was very happy with the initial carers who came and then both carers were replaced by another who is a pleasant lady but not as enthusiastic or self-motivated, it would have been helpful to know that they had been replaced or to be informed when they will return.
12 September 2024
I contacted Proper Home Care Ltd, my 87-year-old dad just needed an hour a day, just to check in on him while I was on holiday, what a great service, will definitely use this company again, peace of mind for me to know my dad is being checked on, great service great price, will never stress again about leaving him, thanks again,
09 May 2024
I highly recommend this care agency to anyone looking to provide care for their loved ones. Communication with the owner has always been very positive. Staff are very polite and courteous. Having previously dealt with another care agency and having a bad experience, I wasn't sure what to expect when I first approached them. But I am very pleased with the way things are done. It's very professional and I have confidence in recommending it to others.
03 May 2024
Excellent service all round, staff are fantastic with you. Timekeeping is very good, the clients are really very happy with them, the way they were trained and the complete assistance they give to old and infirm clients. Removal of garments, washing, showering, drying and creaming etc. Redressing, treated with dignity. Will make breakfast, dinner, tea-time and supper which is a complete help. Any job asked for them is not too big.
16 April 2024
Excellent service, staff are very professional, kind, friendly and obliging. Cannot fault anything at all. Very thorough. Nothing is too much trouble for them. Very observant of clients' health.
22 March 2024
Well what can I say... this company do not care about your well being, just money. Most of the 'carers' do not know how to prepare a sandwich or toast let alone a meal, most are from abroad... cheap labour who haven't a clue what bread is! Believe me I've been there and lost weight through Proper Homecare, they were always late for my am call with no apology, please ignore the promises on their website because it doesn't last! A male carer made a pass at me and nothing was done, he still works for them. Proper Homecare is far from proper as they are always, and I mean always, short staffed! Go with them but you've been warned.
20 February 2024
The staff are kind, helpful and polite. I have been impressed by their professionalism. The management are easily contactable and effective. My son has the same two carers consistently. I feel my son is safe and happy in the company of his carers.
20 February 2024
Very caring and thorough. Very easy to talk to, nothing is too much trouble. We are really happy with everything we have asked for and experienced. I was initially apprehensive about getting carers in for Dad, but my mind was soon put at rest. Dad looks forward to his visits. They offer support and companionship. Would definitely recommend.
13 July 2023
Very friendly and helpful. Polite and compassionate. Will do anything if asked.
18 May 2023
The care I have had has been excellent. The girls have all been very pleasant and friendly and good at their job. Could not have had better care. Could not rate value for money, as at the moment, I do not pay.
07 October 2022
As a newcomer to this firm, I found the staff to be friendly, caring, attentive to details and very helpful. I felt that there was a noticeable improvement in my welfare and care from my previous experience. I have no hesitation in recommending others to experience this firm.
06 September 2022
Following a really stressful experience with the care agency I was using, we came across Proper Home Care and decided to call and see what they were all about. From the very first meeting, I felt relaxed and reassured by their ethos of what care should be. The service they provide is very professional, always punctual, respectful and caring. Nothing is ever too much trouble and can be relied on to know what needs to be done. I was in a very bad place both physically and emotionally before I called Proper Home Care, but with their support, encouragement and kindness, I have been able to move forward and reclaim some normality in my life. It was definitely the best phone call I've made, and I urge anyone looking for an excellent care agency to pick up your phone and ring Proper Home Care; you won't be disappointed.
22 July 2022
A full-on five-star service from the Proper team. At midday, on the day mom was discharged from hospital the Proper team were on site with full-on advice and care. Never late, a full service and care package was delivered with precision. Can’t fault the team and their commitment to the services they provide. First class, top draw. Thank you Proper Home Care team.
Latest Reviews for Proper Home Care Ltd
12 September 2024
The service began very efficiently and my mother was very happy with the initial carers who came and then both carers were replaced by another who is a pleasant lady but not as enthusiastic or self-motivated, it would have been helpful to know that they had been replaced or to be informed when they will return.
12 September 2024
I contacted Proper Home Care Ltd, my 87-year-old dad just needed an hour a day, just to check in on him while I was on holiday, what a great service, will definitely use this company again, peace of mind for me to know my dad is being checked on, great service great price, will never stress again about leaving him, thanks again,
09 May 2024
I highly recommend this care agency to anyone looking to provide care for their loved ones. Communication with the owner has always been very positive. Staff are very polite and courteous. Having previously dealt with another care agency and having a bad experience, I wasn't sure what to expect when I first approached them. But I am very pleased with the way things are done. It's very professional and I have confidence in recommending it to others.
03 May 2024
Excellent service all round, staff are fantastic with you. Timekeeping is very good, the clients are really very happy with them, the way they were trained and the complete assistance they give to old and infirm clients. Removal of garments, washing, showering, drying and creaming etc. Redressing, treated with dignity. Will make breakfast, dinner, tea-time and supper which is a complete help. Any job asked for them is not too big.
16 April 2024
Excellent service, staff are very professional, kind, friendly and obliging. Cannot fault anything at all. Very thorough. Nothing is too much trouble for them. Very observant of clients' health.
22 March 2024
Well what can I say... this company do not care about your well being, just money. Most of the 'carers' do not know how to prepare a sandwich or toast let alone a meal, most are from abroad... cheap labour who haven't a clue what bread is! Believe me I've been there and lost weight through Proper Homecare, they were always late for my am call with no apology, please ignore the promises on their website because it doesn't last! A male carer made a pass at me and nothing was done, he still works for them. Proper Homecare is far from proper as they are always, and I mean always, short staffed! Go with them but you've been warned.
20 February 2024
The staff are kind, helpful and polite. I have been impressed by their professionalism. The management are easily contactable and effective. My son has the same two carers consistently. I feel my son is safe and happy in the company of his carers.
20 February 2024
Very caring and thorough. Very easy to talk to, nothing is too much trouble. We are really happy with everything we have asked for and experienced. I was initially apprehensive about getting carers in for Dad, but my mind was soon put at rest. Dad looks forward to his visits. They offer support and companionship. Would definitely recommend.
13 July 2023
Very friendly and helpful. Polite and compassionate. Will do anything if asked.
18 May 2023
The care I have had has been excellent. The girls have all been very pleasant and friendly and good at their job. Could not have had better care. Could not rate value for money, as at the moment, I do not pay.
07 October 2022
As a newcomer to this firm, I found the staff to be friendly, caring, attentive to details and very helpful. I felt that there was a noticeable improvement in my welfare and care from my previous experience. I have no hesitation in recommending others to experience this firm.
06 September 2022
Following a really stressful experience with the care agency I was using, we came across Proper Home Care and decided to call and see what they were all about. From the very first meeting, I felt relaxed and reassured by their ethos of what care should be. The service they provide is very professional, always punctual, respectful and caring. Nothing is ever too much trouble and can be relied on to know what needs to be done. I was in a very bad place both physically and emotionally before I called Proper Home Care, but with their support, encouragement and kindness, I have been able to move forward and reclaim some normality in my life. It was definitely the best phone call I've made, and I urge anyone looking for an excellent care agency to pick up your phone and ring Proper Home Care; you won't be disappointed.
22 July 2022
A full-on five-star service from the Proper team. At midday, on the day mom was discharged from hospital the Proper team were on site with full-on advice and care. Never late, a full service and care package was delivered with precision. Can’t fault the team and their commitment to the services they provide. First class, top draw. Thank you Proper Home Care team.