Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Saxon Care (Trowbridge and Westbury)

stars
stars 01 December 2023
My father received excellent care from Saxon Care for around a year before moving into residential care. The office staff are professional, friendly, helpful and flexible and do their best to support you as a family member. Dad's carers were lovely people who took the time to chat to him (and me if I was there!) as well as care for his needs. He was treated with dignity and respect, but also with kindness, compassion and humour. My father was very happy with his care and will miss them!
Review from G R (Daughter of Client/Service User)
stars
stars 11 July 2022
In general, timekeeping is good. Office communication is good. Care varies depending on experience.
Review from S W (Wife of Client/Service User)
stars
stars 08 July 2022
I found all the staff polite, friendly, curious and helpful. Nothing is too much trouble for them.
Review from Mariah B (Client / Service User)
stars
stars 21 March 2022
The care I'm provided is spot on. They do everything I ask off, all of them. They do my food and drinks - coffee spot on.
Review from Phil N (Client / Service User)
stars
stars 03 November 2021
I have nothing but nice things to say. The level of care I receive is excellent! All carers that attend are friendly and professional. I feel totally at ease while they do my personal care. I am very, very impressed.
Review from Tara C (Client / Service User)
stars
stars 18 October 2021
Such a wonderful team. I look forward to their help; their input makes every difference in my life. The girls are always friendly, efficient, on time and work so hard. The office staff are great. I think I liaise with one lady the most; she is always so efficient in helping me if I have to change the rota and is always so quick in helping to reassure me. I always recommend Saxon Care to family and friends. Thank you, Saxon Care, for the outstanding service.
Review from Zara R (Client / Service User)