Submit a Review for Cream Home Care Ltd
2 Victoria Square, Hanley, Stoke-on-Trent, ST1 4JH
View Full Details of Cream Home Care LtdLatest Reviews for Cream Home Care Ltd
09 May 2024
First-class service from Cream Home Care. My mum is receiving excellent care from all team members. They are all so reliable and professional. During one visit recently the carer rang me to recommend that Mum should be seen by a doctor. She then waited with my mum until I could get to her. She was so kind and supportive to my mum and also to me. Brilliant! They are also very flexible and have accommodated extra visits for Mum as and when needed. All visits are logged on an App which I can view easily to get an instant update on visits. This is so helpful. I highly recommend using Cream. Give them a call, you won't regret it!
29 April 2024
I used Cream Home Care’s services for just over a week to help care for my frail elderly Dad while I was away on holiday. I am happy to recommend and I will certainly use their services again. As soon as I spoke to them on the phone I was pretty certain it was the agency for me and this was confirmed when I met two members of staff for the initial assessment at my Dad’s. My Dad was very unsure about having care at home but he was put at ease during the assessment and ended up being very happy with the care provided. The whole team was lovely at what was quite a stressful time for us. They were friendly, understanding, and professional and put together a care package we were very happy with at pretty short notice too. What more can I say other than thank you Cream Home Care!
07 November 2023
Mum needed home care when she was discharged from hospital. We decided to use Cream Home Care. We have been very happy with the care they provided. The carers had problems with traffic due to road works in the area, however, they always phoned to advise of any delay and always arrived. They were friendly and polite. If time was available during a visit, they would sit and talk with Mum for a while. Never rushing away to the next visit. Mum no longer needs care. We will use this company again if her situation changes. We have no hesitation in recommending Cream Home Care.
02 October 2023
Having Cream Home Care is the best thing. Staff are compassionate, caring, witty and always put my feelings and needs first. Both me and my husband are both under Cream and we wouldn't ever want any other company. We are both treated personally and professionally, with compassion and dignity always. We have different care needs and Cream cater for all that is needed. We get on with staff brilliantly and can have a laugh and chat. They are even compassionate when we are feeling down. We couldn't ask for a better company to come to our home. Five stars isn't enough for this company, as would rather be able to give a lot more stars than Five. Cream is the best company to have and I would definitely 100% recommend them to everyone.
28 September 2023
I find Cream Home Care to be an excellent service, nothing is too much trouble for them, the care staff are friendly and helpful. I don't have to worry about my mum as I know she is in very good hands with this company. Highly recommend. Five star service.
22 September 2023
I found Cream Care too late and only had the chance to use them for a few months before Mum went into hospital. But, unlike previous companies, Cream Care staff were reliable, punctual and really caring. They wanted to do a good job looking after Mum and were interested in her, as well as the wider family. The management took pride in ensuring we were satisfied and that everything was going well.
20 September 2023
My mother-in-law is so fortunate to have Cream Home Care. Every member of staff treats her with respect and dignity. They all deliver individual person-centred care. The manager is professional and always on hand to discuss Mum's needs. Nothing is ever too much trouble, as she clearly wants to see clients and their families happy and subjected to as little stress as possible. The care manager and her team really do make a huge difference to our lives. Thank you to each and every one of you who make up a first-class team.
03 June 2023
I was so apprehensive when I knew Mum needed carers but from the first telephone conversation with one of the managers I felt at ease. The service Cream Home Care provides is first-class and 100% reliable, a lot of thought clearly goes into matching staff to clients. Every member of staff clearly demonstrates what the word care really does mean. My mum is treated with compassion, patience and dignity on every visit and it is evident that the carers are happy in their work which is a credit to the organisation. The communication to myself and Husband is excellent and the difference these people have made to us all is unmeasurable. I cannot recommend them highly enough. Well done Cream.
13 December 2022
Well, what an amazing service provider - could completely relax as I knew my mum was getting the care that we ourselves would provide should we not work during the day. Time spent interacting with Mum, understanding her needs and getting to know my mum. Even going out of their way to take a sample to the doctor to ensure that if she needed antibiotics she got them as quickly as possible. Anyone using cream home care will not be disappointed. I would highly recommend this service.
Latest Reviews for Cream Home Care Ltd
09 May 2024
First-class service from Cream Home Care. My mum is receiving excellent care from all team members. They are all so reliable and professional. During one visit recently the carer rang me to recommend that Mum should be seen by a doctor. She then waited with my mum until I could get to her. She was so kind and supportive to my mum and also to me. Brilliant! They are also very flexible and have accommodated extra visits for Mum as and when needed. All visits are logged on an App which I can view easily to get an instant update on visits. This is so helpful. I highly recommend using Cream. Give them a call, you won't regret it!
29 April 2024
I used Cream Home Care’s services for just over a week to help care for my frail elderly Dad while I was away on holiday. I am happy to recommend and I will certainly use their services again. As soon as I spoke to them on the phone I was pretty certain it was the agency for me and this was confirmed when I met two members of staff for the initial assessment at my Dad’s. My Dad was very unsure about having care at home but he was put at ease during the assessment and ended up being very happy with the care provided. The whole team was lovely at what was quite a stressful time for us. They were friendly, understanding, and professional and put together a care package we were very happy with at pretty short notice too. What more can I say other than thank you Cream Home Care!
07 November 2023
Mum needed home care when she was discharged from hospital. We decided to use Cream Home Care. We have been very happy with the care they provided. The carers had problems with traffic due to road works in the area, however, they always phoned to advise of any delay and always arrived. They were friendly and polite. If time was available during a visit, they would sit and talk with Mum for a while. Never rushing away to the next visit. Mum no longer needs care. We will use this company again if her situation changes. We have no hesitation in recommending Cream Home Care.
02 October 2023
Having Cream Home Care is the best thing. Staff are compassionate, caring, witty and always put my feelings and needs first. Both me and my husband are both under Cream and we wouldn't ever want any other company. We are both treated personally and professionally, with compassion and dignity always. We have different care needs and Cream cater for all that is needed. We get on with staff brilliantly and can have a laugh and chat. They are even compassionate when we are feeling down. We couldn't ask for a better company to come to our home. Five stars isn't enough for this company, as would rather be able to give a lot more stars than Five. Cream is the best company to have and I would definitely 100% recommend them to everyone.
28 September 2023
I find Cream Home Care to be an excellent service, nothing is too much trouble for them, the care staff are friendly and helpful. I don't have to worry about my mum as I know she is in very good hands with this company. Highly recommend. Five star service.
22 September 2023
I found Cream Care too late and only had the chance to use them for a few months before Mum went into hospital. But, unlike previous companies, Cream Care staff were reliable, punctual and really caring. They wanted to do a good job looking after Mum and were interested in her, as well as the wider family. The management took pride in ensuring we were satisfied and that everything was going well.
20 September 2023
My mother-in-law is so fortunate to have Cream Home Care. Every member of staff treats her with respect and dignity. They all deliver individual person-centred care. The manager is professional and always on hand to discuss Mum's needs. Nothing is ever too much trouble, as she clearly wants to see clients and their families happy and subjected to as little stress as possible. The care manager and her team really do make a huge difference to our lives. Thank you to each and every one of you who make up a first-class team.
03 June 2023
I was so apprehensive when I knew Mum needed carers but from the first telephone conversation with one of the managers I felt at ease. The service Cream Home Care provides is first-class and 100% reliable, a lot of thought clearly goes into matching staff to clients. Every member of staff clearly demonstrates what the word care really does mean. My mum is treated with compassion, patience and dignity on every visit and it is evident that the carers are happy in their work which is a credit to the organisation. The communication to myself and Husband is excellent and the difference these people have made to us all is unmeasurable. I cannot recommend them highly enough. Well done Cream.
13 December 2022
Well, what an amazing service provider - could completely relax as I knew my mum was getting the care that we ourselves would provide should we not work during the day. Time spent interacting with Mum, understanding her needs and getting to know my mum. Even going out of their way to take a sample to the doctor to ensure that if she needed antibiotics she got them as quickly as possible. Anyone using cream home care will not be disappointed. I would highly recommend this service.