Submit a Review for Alina Homecare Hereford
Suite 4, Stirling House, Centenary Park, Skylon Central, Hereford, HR2 6FJ
View Full Details of Alina Homecare HerefordLatest Reviews for Alina Homecare Hereford
07 March 2025
Alina have been providing excellent care & support for my father-in-law for the last 9 months visiting 3 times a week. The carers are lovely, responding to his needs with flexibility and compassion and Dad loves chatting to them. They have also helped to support us as family carers with tips and strategies to overcome ups and downs which has been most welcome. Management is well organised too making sure we have reliable care in place each week and know who is coming & when.
26 March 2024
Care put in place in a timely manner, and effort made by management staff to accommodate the individual needs of the service user. Carers show a compassionate attitude and the service user likes their interaction and is very happy with overall care. As a family member, I would agree but would like to see more initiative at times e.g. when the service user started an emergency pack of medication, the carer forgot to administer it for the first 24 hours. This could have had serious consequences. The service user left a beeper that he needed to call the carer upstairs when he was downstairs, would be helpful if she had noticed and given it to him as he has no other way of calling her. A supply of medication came and one was not recognised it would have been helpful to tell me so I could discuss it with the pharmacy. So overall better communication would be good.
24 January 2024
Working with Alina Homecare has been a breath of fresh air and such a support in difficult times. They are always very patient and flexible. The whole team are fantastic. From day one it has made such a difference. Alina work with you to understand specific needs to come up with positive solutions. My mum and her partner both look forward to seeing the carers day to day - they are all so kind, friendly and competent. Everyone involved is happy to take on board feedback and has been very helpful in helping us navigate changing circumstances.
06 May 2023
I have found the care and support given to my relative to be good. Their carers have been thoughtful. They have assessed her needs and responded accordingly. The team input has made a positive change to her quality of life. The carers are open to feedback and adjust their approach as needed. They liaise with me when needed. I would recommend their care to others.
06 May 2023
Alina started caring for my dad in late March. from the start, nothing was too much trouble. Two carers made me feel at ease. All the carers Dad has seen have been brilliant with him, he enjoys their visits and spending time with them.
12 April 2023
Very pleased with the transition from my previous carer company, communication is excellent and looking forward to it continuing in the future. Having a regular or the same carer is the best way for me as familiarity with the client is a big plus.
04 November 2022
The care is good. The only issue is the lateness in getting up in the morning. Twelve hours in bed does not help the client with incontinence issues and lack of mobility.
28 October 2022
Very professional company that put their client's needs and wishes first. Alina have been visiting my mum three times a day for the last nine months. Every carer I have met has been friendly and respectful to my mum who has dementia but is still living in her own home.
25 October 2022
Excellent service at all times, very cheerful, friendly staff, helpful and positive. They always greet my relation with a good hello and are very considerate, your company puts the customer first, I'm impressed with the service you provide.
25 October 2022
I have been with Alina Homecare for almost a year and I feel the care they provide is second to none. All the staff are very professional and attend to my needs in an exceptional manner. The office staff are always at the end of the phone for any concerns I may have. Staff ensure I am safe, well and looked after. I feel happy and confident in the staff and feel that I can raise any problems that may arise and get a quick and prompt response. I would highly recommend Alina Homecare to anyone.
25 October 2022
Alina Homecare are a godsend they have only just started supporting my daughter but what a difference it makes for her and myself. They are absolutely brilliant at what they do. They advise her on things and it's all for the better.
25 October 2022
Alina Homecare are providing excellent care to my mum. They have really taken the pressure off me, which is of great help.
17 February 2022
The care and support my father (and I) receive is excellent. There is always somebody available to talk to. The staff are polite and friendly.
Latest Reviews for Alina Homecare Hereford
07 March 2025
Alina have been providing excellent care & support for my father-in-law for the last 9 months visiting 3 times a week. The carers are lovely, responding to his needs with flexibility and compassion and Dad loves chatting to them. They have also helped to support us as family carers with tips and strategies to overcome ups and downs which has been most welcome. Management is well organised too making sure we have reliable care in place each week and know who is coming & when.
26 March 2024
Care put in place in a timely manner, and effort made by management staff to accommodate the individual needs of the service user. Carers show a compassionate attitude and the service user likes their interaction and is very happy with overall care. As a family member, I would agree but would like to see more initiative at times e.g. when the service user started an emergency pack of medication, the carer forgot to administer it for the first 24 hours. This could have had serious consequences. The service user left a beeper that he needed to call the carer upstairs when he was downstairs, would be helpful if she had noticed and given it to him as he has no other way of calling her. A supply of medication came and one was not recognised it would have been helpful to tell me so I could discuss it with the pharmacy. So overall better communication would be good.
24 January 2024
Working with Alina Homecare has been a breath of fresh air and such a support in difficult times. They are always very patient and flexible. The whole team are fantastic. From day one it has made such a difference. Alina work with you to understand specific needs to come up with positive solutions. My mum and her partner both look forward to seeing the carers day to day - they are all so kind, friendly and competent. Everyone involved is happy to take on board feedback and has been very helpful in helping us navigate changing circumstances.
06 May 2023
I have found the care and support given to my relative to be good. Their carers have been thoughtful. They have assessed her needs and responded accordingly. The team input has made a positive change to her quality of life. The carers are open to feedback and adjust their approach as needed. They liaise with me when needed. I would recommend their care to others.
06 May 2023
Alina started caring for my dad in late March. from the start, nothing was too much trouble. Two carers made me feel at ease. All the carers Dad has seen have been brilliant with him, he enjoys their visits and spending time with them.
12 April 2023
Very pleased with the transition from my previous carer company, communication is excellent and looking forward to it continuing in the future. Having a regular or the same carer is the best way for me as familiarity with the client is a big plus.
04 November 2022
The care is good. The only issue is the lateness in getting up in the morning. Twelve hours in bed does not help the client with incontinence issues and lack of mobility.
28 October 2022
Very professional company that put their client's needs and wishes first. Alina have been visiting my mum three times a day for the last nine months. Every carer I have met has been friendly and respectful to my mum who has dementia but is still living in her own home.
25 October 2022
Excellent service at all times, very cheerful, friendly staff, helpful and positive. They always greet my relation with a good hello and are very considerate, your company puts the customer first, I'm impressed with the service you provide.
25 October 2022
I have been with Alina Homecare for almost a year and I feel the care they provide is second to none. All the staff are very professional and attend to my needs in an exceptional manner. The office staff are always at the end of the phone for any concerns I may have. Staff ensure I am safe, well and looked after. I feel happy and confident in the staff and feel that I can raise any problems that may arise and get a quick and prompt response. I would highly recommend Alina Homecare to anyone.
25 October 2022
Alina Homecare are a godsend they have only just started supporting my daughter but what a difference it makes for her and myself. They are absolutely brilliant at what they do. They advise her on things and it's all for the better.
25 October 2022
Alina Homecare are providing excellent care to my mum. They have really taken the pressure off me, which is of great help.
17 February 2022
The care and support my father (and I) receive is excellent. There is always somebody available to talk to. The staff are polite and friendly.