Submit a Review for Home Instead (Braintree)
Unit 5/6 Ignite House, Braintree Enterprise Centre, 46 Springwood Drive, Braintree, CM7 2YN
View Full Details of Home Instead (Braintree)Latest Reviews for Home Instead (Braintree)
10 April 2025
When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.
21 March 2025
Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems. The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having visits from the same team members helps her with continuity and knowing who to expect. They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived. The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.
04 March 2025
The whole end to end process with Home Instead Braintree is very professional and they really do care about you and your needs. They do an onsite visit to meet you and establish your requirements. They match you with the care givers. The lovely ladies that helped me to recover from my surgery were great, nothing was too much trouble and they went above and beyond. Thanks to everyone from Home Instead for helping me
28 October 2024
Very satisfied with the service from the Home Instead team, they have helped out many times at short notice which we are all thankful for. My dad is very comfortable with their help. Overall the family are very happy with the service provided.
21 October 2024
I contacted Home Instead Braintree last year to investigate home care and companionship for my parents. I honestly don't know how my parents or we as a family would have coped over the last year had we not had the unbelievable care and support from the Home Instead team. Right from the start the service was excellent. The owner and the team came over the day after I first called them and immediately understood my parent's needs regarding care and companionship and managed the meeting with respect and sensitivity towards my parents who were just at the point of accepting that they did need some help. As an outcome of the meeting, a fantastic care plan was implemented exactly as we had agreed. Over a year later, my parents have built a terrific relationship with every single team member of Home Instead Braintree. The owner and the team have stepped in many times and gone way beyond what we would have ever expected. We wholeheartedly recommend them.
18 December 2023
We would recommend Home Instead 100%. The management and carers are excellent. Assessment visits are thorough and suggestions taken and acted upon. The carers are matched to Mum's interests and will chat, encourage and gently cajole Mum to exercise and chat. The Home Instead team have Mum's best interests at heart and treat her with immense dignity and kindness. Thank you.
25 September 2023
Very satisfied with service. All carers excellent.
19 September 2023
We have been working with Home Instead for many months to care for our father who has been living alone at home with dementia. I unequivocally recommend them. All of his carers have helped him live with dignity as well as enriching his life. They've made an effort to get to know his likes and dislikes so they'll put on music and television programmes that they know he'll enjoy and even allow him to teach them French! They've shown interest in his hobbies and regularly review a family photo album with him to aid his memory. They conduct regular review meetings and have advised us again and again on topics as broad as toilet seat colours and features we should look out for when selecting a care home. They also liaised with a local church to arrange for my father to be taken to a lunch club which I believe is totally above and beyond what I would have expected for their remit. The app is amazing as the carers document each and every visit.
05 September 2023
The service offered and carried out by the care staff and management is excellent. My mum is very lucky to have been able to have their specialist care. The care staff are hand-picked and matched to her needs in a very professional manner.
31 August 2023
The ladies from Home Instead who come to care for mum three times a day are amazing. They are so kind, caring, polite, patient and professional. They really are wonderful. We receive daily feedback about mum's visits and noting is too much trouble. We cannot fault them and would highly recommend them.
12 May 2023
Home Instead (Braintree) works very well for me and the ladies are so helpful.
20 April 2023
My elderly father has been using Home Instead since summer 2022 and the service has been excellent. At the initial meeting, the directors and managers took time to find out exactly what his needs and interests were and since then they have kept in close contact to ensure that we are happy with the service including regular reviews as well as suggestions as to how they can improve things for him. The ladies who visit him three times a week are kind, caring, patient and attentive to his needs. He looks forward to their visits very much. Home Instead keeps in close communication in the event of any changes due to staff sickness etc and the continuity of care is excellent. The app they use is very useful and details every visit made. My father's mental as well as physical well-being has improved greatly since starting with Home Instead and I would recommend them highly.
18 April 2023
We have been very happy with the service provided and so is my mother. The ladies I have met when at my mum's have been lovely. They do an excellent job and what we like is they don't wear a uniform so it seems like friends visiting.
01 July 2022
I came across Home Instead when looking for someone to provide regular companionship for him, who is in residential care with dementia. Home Instead has been magnificent in the last year, some specific examples are: from the outset, the Home Instead director had very close contact with myself (who has the greatest knowledge), so that he could gain an understanding of my friend's needs, interests and cognitive ability, thus tailoring a specific programme for visits. There was much attention to detail and a genuine interest in my friend. We have regular reviews to note changes. Information about the client/visits is held in an app which is easy to use and constantly updated. Continuity is brilliant, always the same person, always punctual, and l am always informed of any changes to the timetable. Immediate feedback on how my friend is, especially if any matters of concern are detected both to myself and the care home. I cannot recommend this company enough, hence a 5-star rating throughout.
07 June 2022
Home Instead has given me huge peace of mind since I know that my father is taken care of. The three-month review process ensures my father remains at the heart of the care plan as his condition changes. Very professional company.
29 April 2022
My mother-in-law says "support from Home Instead has changed my life they have become trusted friends". As her daughter-in-law, I no longer have to worry that she will be unable to provide a good cooked lunch.
Latest Reviews for Home Instead (Braintree)
10 April 2025
When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.
21 March 2025
Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems. The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having visits from the same team members helps her with continuity and knowing who to expect. They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived. The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.
04 March 2025
The whole end to end process with Home Instead Braintree is very professional and they really do care about you and your needs. They do an onsite visit to meet you and establish your requirements. They match you with the care givers. The lovely ladies that helped me to recover from my surgery were great, nothing was too much trouble and they went above and beyond. Thanks to everyone from Home Instead for helping me
28 October 2024
Very satisfied with the service from the Home Instead team, they have helped out many times at short notice which we are all thankful for. My dad is very comfortable with their help. Overall the family are very happy with the service provided.
21 October 2024
I contacted Home Instead Braintree last year to investigate home care and companionship for my parents. I honestly don't know how my parents or we as a family would have coped over the last year had we not had the unbelievable care and support from the Home Instead team. Right from the start the service was excellent. The owner and the team came over the day after I first called them and immediately understood my parent's needs regarding care and companionship and managed the meeting with respect and sensitivity towards my parents who were just at the point of accepting that they did need some help. As an outcome of the meeting, a fantastic care plan was implemented exactly as we had agreed. Over a year later, my parents have built a terrific relationship with every single team member of Home Instead Braintree. The owner and the team have stepped in many times and gone way beyond what we would have ever expected. We wholeheartedly recommend them.
18 December 2023
We would recommend Home Instead 100%. The management and carers are excellent. Assessment visits are thorough and suggestions taken and acted upon. The carers are matched to Mum's interests and will chat, encourage and gently cajole Mum to exercise and chat. The Home Instead team have Mum's best interests at heart and treat her with immense dignity and kindness. Thank you.
25 September 2023
Very satisfied with service. All carers excellent.
19 September 2023
We have been working with Home Instead for many months to care for our father who has been living alone at home with dementia. I unequivocally recommend them. All of his carers have helped him live with dignity as well as enriching his life. They've made an effort to get to know his likes and dislikes so they'll put on music and television programmes that they know he'll enjoy and even allow him to teach them French! They've shown interest in his hobbies and regularly review a family photo album with him to aid his memory. They conduct regular review meetings and have advised us again and again on topics as broad as toilet seat colours and features we should look out for when selecting a care home. They also liaised with a local church to arrange for my father to be taken to a lunch club which I believe is totally above and beyond what I would have expected for their remit. The app is amazing as the carers document each and every visit.
05 September 2023
The service offered and carried out by the care staff and management is excellent. My mum is very lucky to have been able to have their specialist care. The care staff are hand-picked and matched to her needs in a very professional manner.
31 August 2023
The ladies from Home Instead who come to care for mum three times a day are amazing. They are so kind, caring, polite, patient and professional. They really are wonderful. We receive daily feedback about mum's visits and noting is too much trouble. We cannot fault them and would highly recommend them.
12 May 2023
Home Instead (Braintree) works very well for me and the ladies are so helpful.
20 April 2023
My elderly father has been using Home Instead since summer 2022 and the service has been excellent. At the initial meeting, the directors and managers took time to find out exactly what his needs and interests were and since then they have kept in close contact to ensure that we are happy with the service including regular reviews as well as suggestions as to how they can improve things for him. The ladies who visit him three times a week are kind, caring, patient and attentive to his needs. He looks forward to their visits very much. Home Instead keeps in close communication in the event of any changes due to staff sickness etc and the continuity of care is excellent. The app they use is very useful and details every visit made. My father's mental as well as physical well-being has improved greatly since starting with Home Instead and I would recommend them highly.
18 April 2023
We have been very happy with the service provided and so is my mother. The ladies I have met when at my mum's have been lovely. They do an excellent job and what we like is they don't wear a uniform so it seems like friends visiting.
01 July 2022
I came across Home Instead when looking for someone to provide regular companionship for him, who is in residential care with dementia. Home Instead has been magnificent in the last year, some specific examples are: from the outset, the Home Instead director had very close contact with myself (who has the greatest knowledge), so that he could gain an understanding of my friend's needs, interests and cognitive ability, thus tailoring a specific programme for visits. There was much attention to detail and a genuine interest in my friend. We have regular reviews to note changes. Information about the client/visits is held in an app which is easy to use and constantly updated. Continuity is brilliant, always the same person, always punctual, and l am always informed of any changes to the timetable. Immediate feedback on how my friend is, especially if any matters of concern are detected both to myself and the care home. I cannot recommend this company enough, hence a 5-star rating throughout.
07 June 2022
Home Instead has given me huge peace of mind since I know that my father is taken care of. The three-month review process ensures my father remains at the heart of the care plan as his condition changes. Very professional company.
29 April 2022
My mother-in-law says "support from Home Instead has changed my life they have become trusted friends". As her daughter-in-law, I no longer have to worry that she will be unable to provide a good cooked lunch.