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Victory House, 400 Pavilion Drive, Northampton, NN4 7PA
View Full Details of CareUK LivingLatest Reviews for CareUK Living
21 January 2025
The care from the agency has been very good, and managers have always been very responsive to what my dad needs to adjust the service when required. The carers are kind and respectful, and always cheerful and positive with my dad, even when he wasn't feeling at his best. The service certainly helped him retain some independence whilst ensuring he had appropriate personal care. It was also helpful for me to have access to the daily notes of the care he received which I found very reassuring.
16 August 2024
My primary carer whom I started with. She's a wonderful caring person whom I appreciate and care about. She's conscientious, hard-working, does things I ask without any quibble, reminds me of meds, and greets me, I love her to bits. Always look forward to seeing her beautiful face. Evelyn is the sunshine. Only recently started and, have been a handful of times, lovely personality, caring, and friendly, already have a bond with her, Alice started yesterday she's just amazing. Already impressed with her noting my elbow, and hands, loves my cat, is happy seeing me, and hits it off straight away. 3 amazing carers. The manager is amazing. Always there to help & support me day & night in unearthly hours & calm my anxiety & PTSD the manager has helped me a lot. I've had a lot of care companies in 20 years. Bad care, average care, good care. This is an amazing care & amazing care company run by great managers with great carers. You won't get better care. I teach them, they teach me. We grow together. Love you all.
05 August 2024
The carers and managers go over and above what we had expected. We are kept updated. One carer is a real credit to the company. All of the carers are extremely professional and caring. The managers have taken phone calls not only out of hours but also when on annual leave.
29 July 2024
I am completely happy, there is no rush, and was always asked if is there anything more that can be done, at first I was against any care coming in at all, but now I'm glad I did, it has taken a lot of worry from her.
26 July 2024
Have absolutely no problems with carers, they are always friendly and take their time always making sure my husband is clean and fresh, always chatty and nothing is too much for them.. they are on time with a smile on their face. In the short time we've had them we can't fault them. Very pleased we have CareUK Living.
26 July 2024
My son has autism/ADHD and is non-verbal. It can be a real challenge looking after him, as he has very complex needs but careuk are great with him. They understand him and take such good care of him. He looks forward to going out with them and has a really good relationship with his carers. It helps us as a family, knowing that our son is in the hands of such warm and attentive carers. It allows us to relax and have some respite. We are very happy!
26 July 2024
Your care plan on the current app bears little resemblance to the original arrangements as discussed when originally put in place. Recent reports have mentioned the client being sad and the carer told her that she would inform her family, which has not happened. As we didn't get the reports very early it was not possible to make contact and reassure her. I know you can only do what the client will allow but as was said originally your carers can be very persuasive. I don't think they are aware that a lot of what is said to them is not true, especially about going to a care home. We are struggling at the moment with her taking tablets and hopefully, this will be changed soon as we are discussing it with her doctor surgery and I will keep you informed. She doesn't recognise the different carers that come and thinks they are the same person most of the time.
26 July 2024
CareUK Living has been outstanding in taking care of my son. Their professional and dedicated team shows genuine care and support. My son is happy and well-looked after, thanks to their compassionate service.
17 July 2024
Mum was treated with care and dignity by every member of the team, we looked forward to seeing them each time they visited. They were polite, courteous, attentive and provided the highest quality of care with impressive attention to detail. They were perceptive and sensitive in making conversation which was skilled. The manager was on call at all times, extremely helpful and swift to respond to any queries. A very professional provider, we are very sorry to see them go.
17 July 2024
They are all amazing, friendly and so good at what they do. My husband is so much better with them around he is more chatty and engaged. These staff are a credit to the company as they work hard and have been a godsend to us.
13 May 2024
The care from one member of staff in particular and the team far surpassed our expectations. As a family, we have found communication with various medical departments and council agencies, an absolute minefield, but one member of staff supported us throughout, supporting applications for increased care needs and providing our whole family with invaluable support, during the last few weeks of our fathers’ life. The whole team treated Dad, with such skill and care, matching their temperament to his cantankerous personality, we were very impressed. At a time when we felt abandoned by the local GP, the care team made a very difficult situation, much more bearable and I will never forget their generosity and kindness. Sending love to that one member of staff and the whole team, if only we had been introduced to you sooner! Best wishes from the whole family.
25 April 2024
Although we had a few issues to start with, when I brought them to the attention of a member of staff, in particular, they were quickly dealt with, Mum's main carer is polite and efficient and Mum likes her, they always leave everything tidy.
23 April 2024
We are very pleased with the service that you have provided, all the staff were always polite, kind and caring and having an app to help keep track of Mum's progress was an added comfort knowing she's being looked after.
12 February 2024
I am happy with the current level and standard of care my mother receives. She is always clean and tidy, and her home is well respected. Carers are always polite, and most importantly show care and compassion towards my mother. Communication between office staff, carers and family is very good.
15 January 2024
I have found that all of the carers who I have met, when at my mother's house, have been very kind, caring and polite, they are all very friendly and are willing to talk about Mum's needs. I am extremely pleased with the care and service they give.
05 April 2023
I was so pleased with the service I received from this business. They went above and beyond to help my family. Thank you.
07 March 2023
Staff have been extremely friendly and helpful and understanding.
02 February 2023
My daughter's care staff are very friendly, helpful and professional and have developed a good relationship with my daughter, who is always happy to see them. Management has shown great flexibility in care arrangements, even at short notice to suit our circumstances and communication from management has been very good. The company has made a positive difference to my daughter's quality of life in a short space of time, so I am very happy with the service.
Latest Reviews for CareUK Living
21 January 2025
The care from the agency has been very good, and managers have always been very responsive to what my dad needs to adjust the service when required. The carers are kind and respectful, and always cheerful and positive with my dad, even when he wasn't feeling at his best. The service certainly helped him retain some independence whilst ensuring he had appropriate personal care. It was also helpful for me to have access to the daily notes of the care he received which I found very reassuring.
16 August 2024
My primary carer whom I started with. She's a wonderful caring person whom I appreciate and care about. She's conscientious, hard-working, does things I ask without any quibble, reminds me of meds, and greets me, I love her to bits. Always look forward to seeing her beautiful face. Evelyn is the sunshine. Only recently started and, have been a handful of times, lovely personality, caring, and friendly, already have a bond with her, Alice started yesterday she's just amazing. Already impressed with her noting my elbow, and hands, loves my cat, is happy seeing me, and hits it off straight away. 3 amazing carers. The manager is amazing. Always there to help & support me day & night in unearthly hours & calm my anxiety & PTSD the manager has helped me a lot. I've had a lot of care companies in 20 years. Bad care, average care, good care. This is an amazing care & amazing care company run by great managers with great carers. You won't get better care. I teach them, they teach me. We grow together. Love you all.
05 August 2024
The carers and managers go over and above what we had expected. We are kept updated. One carer is a real credit to the company. All of the carers are extremely professional and caring. The managers have taken phone calls not only out of hours but also when on annual leave.
29 July 2024
I am completely happy, there is no rush, and was always asked if is there anything more that can be done, at first I was against any care coming in at all, but now I'm glad I did, it has taken a lot of worry from her.
26 July 2024
Have absolutely no problems with carers, they are always friendly and take their time always making sure my husband is clean and fresh, always chatty and nothing is too much for them.. they are on time with a smile on their face. In the short time we've had them we can't fault them. Very pleased we have CareUK Living.
26 July 2024
My son has autism/ADHD and is non-verbal. It can be a real challenge looking after him, as he has very complex needs but careuk are great with him. They understand him and take such good care of him. He looks forward to going out with them and has a really good relationship with his carers. It helps us as a family, knowing that our son is in the hands of such warm and attentive carers. It allows us to relax and have some respite. We are very happy!
26 July 2024
Your care plan on the current app bears little resemblance to the original arrangements as discussed when originally put in place. Recent reports have mentioned the client being sad and the carer told her that she would inform her family, which has not happened. As we didn't get the reports very early it was not possible to make contact and reassure her. I know you can only do what the client will allow but as was said originally your carers can be very persuasive. I don't think they are aware that a lot of what is said to them is not true, especially about going to a care home. We are struggling at the moment with her taking tablets and hopefully, this will be changed soon as we are discussing it with her doctor surgery and I will keep you informed. She doesn't recognise the different carers that come and thinks they are the same person most of the time.
26 July 2024
CareUK Living has been outstanding in taking care of my son. Their professional and dedicated team shows genuine care and support. My son is happy and well-looked after, thanks to their compassionate service.
17 July 2024
Mum was treated with care and dignity by every member of the team, we looked forward to seeing them each time they visited. They were polite, courteous, attentive and provided the highest quality of care with impressive attention to detail. They were perceptive and sensitive in making conversation which was skilled. The manager was on call at all times, extremely helpful and swift to respond to any queries. A very professional provider, we are very sorry to see them go.
17 July 2024
They are all amazing, friendly and so good at what they do. My husband is so much better with them around he is more chatty and engaged. These staff are a credit to the company as they work hard and have been a godsend to us.
13 May 2024
The care from one member of staff in particular and the team far surpassed our expectations. As a family, we have found communication with various medical departments and council agencies, an absolute minefield, but one member of staff supported us throughout, supporting applications for increased care needs and providing our whole family with invaluable support, during the last few weeks of our fathers’ life. The whole team treated Dad, with such skill and care, matching their temperament to his cantankerous personality, we were very impressed. At a time when we felt abandoned by the local GP, the care team made a very difficult situation, much more bearable and I will never forget their generosity and kindness. Sending love to that one member of staff and the whole team, if only we had been introduced to you sooner! Best wishes from the whole family.
25 April 2024
Although we had a few issues to start with, when I brought them to the attention of a member of staff, in particular, they were quickly dealt with, Mum's main carer is polite and efficient and Mum likes her, they always leave everything tidy.
23 April 2024
We are very pleased with the service that you have provided, all the staff were always polite, kind and caring and having an app to help keep track of Mum's progress was an added comfort knowing she's being looked after.
12 February 2024
I am happy with the current level and standard of care my mother receives. She is always clean and tidy, and her home is well respected. Carers are always polite, and most importantly show care and compassion towards my mother. Communication between office staff, carers and family is very good.
15 January 2024
I have found that all of the carers who I have met, when at my mother's house, have been very kind, caring and polite, they are all very friendly and are willing to talk about Mum's needs. I am extremely pleased with the care and service they give.
05 April 2023
I was so pleased with the service I received from this business. They went above and beyond to help my family. Thank you.
07 March 2023
Staff have been extremely friendly and helpful and understanding.
02 February 2023
My daughter's care staff are very friendly, helpful and professional and have developed a good relationship with my daughter, who is always happy to see them. Management has shown great flexibility in care arrangements, even at short notice to suit our circumstances and communication from management has been very good. The company has made a positive difference to my daughter's quality of life in a short space of time, so I am very happy with the service.