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Cedar House, 81 Glade Road, Marlow, SL7 1DQ
View Full Details of Willow Support LtdLatest Reviews for Willow Support Ltd
03 March 2025
It is early days, but so far I have been very impressed with our live-in carer... she is a natural, professional at all times. In a very short time she has built up a good relationship with Dad. He is more settled, less anxious and enjoying her company.
13 November 2024
Overall I have received excellent service from Willow Support. Very easy to communicate with and quick responses. They are more than happy to do little extra things when asked, like taking in food deliveries and putting items out for collection. Would highly recommend them.
13 November 2024
Willow Support are amazing. Now do one more maybe settle for tomorrow morning I have the utmost confidence in them. They are very professional, caring, kind and reliable. Three words sum them up simply the best. I would definitely recommend them.
15 October 2024
We never wanted to have carers but we had no choice, we didn't have much faith in them. But Willow Support are amazing, such caring kind people from office to carers, my mum is so comfortable with them, she has a great relationship with them, they go out of their way if they need to if anything needs doing. They are a well-organised company, we have perfect time slots for mum, and I would recommend them to everyone, all my mum's neighbours want to use Willow Support when they need care support too. Excellent company, I feel very blessed that we found them.
10 October 2024
Both owner and manager are very hands on. They know both the patient and carer which is really helpful, they are both kind and thoughtful and will help any way they can. The carers without exception are lovely and kind which is very important.
23 April 2024
The introductory meeting with the manager from Willow Support went so well that it filled me with lots of hope. He is a very warm and friendly individual and struck up a rapport with my dad immediately. My dad was very receptive to the care, something which I was concerned would be a hurdle. The manager took on board all our advice and suggestions to ensure the care package was specifically tailored to my dad. He also ensures to engage with my dad on a personal level, treating him with great respect and ensuring he receives the care he needs. The manager has made some great suggestions himself, we know Willow Support cares about their client’s personal needs, it is not just a job. So far the care has exceeded our expectations, my dad is much brighter and I know he’s in good hands.
23 April 2024
My father was discharged yesterday, with a long-term catheter, after having spent over 3 months in hospital. As he is also suffering from dementia, Dad is finding this very difficult to both understand and manage. Willow Support has been incredible from the offset and made the transition from institution to home as smooth as possible. They have demonstrated experience and understanding of the bigger picture of Dad returning home to a potentially stressful environment, where my mum also suffers from Alzheimer’s, they have managed this with genuine care and kind attentiveness. The two carers have been incredibly supportive and communicative in regard to supporting Dad at home during these first 48 hours. They have informed us, as a family, of any additional aids we may need, or find useful, to provide Dad with the best possible care. They have spent time, far exceeding the allocated care plan slots, to ensure that both Dad and Mum, plus us all as a family, feel reassured. Exceptional care.
21 March 2024
The carers are kind, courteous, and arrive promptly per the schedule. They are always looking for anything they can do to help and will often do things such as washing up on their own initiative.
19 March 2024
A couple of my elderly dear friends use this company. The care provided is exceptional. Any issues are resolved quickly taking all factors and family dynamics into consideration and always putting their clients first. What I absolutely love is watching how the carers interact with their elderly clients with such care and respect and really listening and making them feel heard. Also, the carers are calm in very difficult situations with elderly clients with dementia, which from personal experience is very hard to handle sometimes. I cannot recommend this care provider enough!
18 March 2024
Always happy and catty. Work is good, do a good job and tidy up afterwards. Uniform nice and clean.
13 March 2024
We have received an excellent service so far from Willow Support. From the initial meeting identifying my mother’s needs and how best to support her, to the ongoing friendly care workers that have followed through with this level of service. The registered manager has been key in coordinating a consistent level of care, with my mother’s welfare at the forefront, ensuring she feels comfortable and is safe in her environment. They are easy to reach when needed and do all they can to assist where possible. Highly recommended. Thank you Willow Support.
02 February 2024
I and my mother are very impressed with Willow Support. They are all very friendly and do their work with enthusiasm. They arrive on the timetable that is sent out weekly. They contact me if they notice Mum is running out of tablets etc, so I can arrange to get a new supply.
03 January 2024
Very happy for service given by all staff. Thank you for the extra housekeeping given (not asked for).
19 December 2023
Very good, attentive service from all carers.
10 November 2023
From the initial call to the Manager to request an assessment to start care the service has been outstanding. My request for support has been to support my adult son with learning difficulties in social activities. The support staff are all calm, kind, caring and treat my son with total dignity and respect. I love that they listen to his voice and engage in conversation with him. Highly recommend Willow Support.
20 September 2023
Willow Support were brought in to look after my mum when the previous carers were not providing the level of care I had been hoping for, or that she deserved. The difference Willow Support has made since they have been providing the care has been immense. Mum is now so much happier. The carers look after Mum so well and are in no hurry to leave. They talk to her all the time they are there, which I consider as important as the physical aspects of her care. Having the same small group of carers has helped build the relationship between the carers and Mum and me. Mum is so much happier and healthier now and it also means that I can feel more relaxed as well, knowing she is getting the care she deserves.
19 September 2023
All the staff from Willow Support have been so caring, understanding and professional, during the time they looked after my mum. They are approachable and very empathetic. I always felt reassured they were providing the very best care for my Mum and she formed a bond with the home visit carers. The company is organised and run very efficiently by hard-working, committed staff. I am truly grateful they were there to provide care for my mum in the latter stages of her life.
18 September 2023
Excellent service with assessment at home, e.g markedly polite asking to see upstairs whilst on the initial home tour. Despite Mum’s answers, the assessor could discretely see through "her difficulties and vulnerability," and worker confirmed the next day to me his realistic observations. 3 visits a day package devised and delivered within the week of assessment, dovetailing perfectly as the rapid intermediate provision was ending. Medical safe purchased as recommended and in place for today’s first visit. Still only in our first day, but excellent service so far. It also gives me reassurance and confidence to know Mum is being well supported in her own home to keep her independence as far as possible...thank you!
15 September 2023
My parents each have three visits per day from Willow’s carers and they have specific and complex care needs including mental health issues as well as the raft of older adult care issues, dementia, complicated admissions, and discharges from hospital, incontinence, eating problems, refusal to care about own personal health, etc. We needed carers who don’t just feed and clean, but people who build a relationship and work hard with us (son and daughter-in-law) to improve parents’ lives. Not only can I trust in the quality of care provided by Willow, but also they have taken an enormous burden from me, smoothing over many of these complications. The manager and the team are highly communicative. Whenever there have been issues that spring up from time to time with carers (as I’m sure is always the case in this industry) they are quick to respond and highly proactive to resolve. Three words to sum up: - proactive - continuity - professionalism
11 July 2023
Very happy with the care my Mum is receiving. My Mum is also very pleased.
Latest Reviews for Willow Support Ltd
03 March 2025
It is early days, but so far I have been very impressed with our live-in carer... she is a natural, professional at all times. In a very short time she has built up a good relationship with Dad. He is more settled, less anxious and enjoying her company.
13 November 2024
Overall I have received excellent service from Willow Support. Very easy to communicate with and quick responses. They are more than happy to do little extra things when asked, like taking in food deliveries and putting items out for collection. Would highly recommend them.
13 November 2024
Willow Support are amazing. Now do one more maybe settle for tomorrow morning I have the utmost confidence in them. They are very professional, caring, kind and reliable. Three words sum them up simply the best. I would definitely recommend them.
15 October 2024
We never wanted to have carers but we had no choice, we didn't have much faith in them. But Willow Support are amazing, such caring kind people from office to carers, my mum is so comfortable with them, she has a great relationship with them, they go out of their way if they need to if anything needs doing. They are a well-organised company, we have perfect time slots for mum, and I would recommend them to everyone, all my mum's neighbours want to use Willow Support when they need care support too. Excellent company, I feel very blessed that we found them.
10 October 2024
Both owner and manager are very hands on. They know both the patient and carer which is really helpful, they are both kind and thoughtful and will help any way they can. The carers without exception are lovely and kind which is very important.
23 April 2024
The introductory meeting with the manager from Willow Support went so well that it filled me with lots of hope. He is a very warm and friendly individual and struck up a rapport with my dad immediately. My dad was very receptive to the care, something which I was concerned would be a hurdle. The manager took on board all our advice and suggestions to ensure the care package was specifically tailored to my dad. He also ensures to engage with my dad on a personal level, treating him with great respect and ensuring he receives the care he needs. The manager has made some great suggestions himself, we know Willow Support cares about their client’s personal needs, it is not just a job. So far the care has exceeded our expectations, my dad is much brighter and I know he’s in good hands.
23 April 2024
My father was discharged yesterday, with a long-term catheter, after having spent over 3 months in hospital. As he is also suffering from dementia, Dad is finding this very difficult to both understand and manage. Willow Support has been incredible from the offset and made the transition from institution to home as smooth as possible. They have demonstrated experience and understanding of the bigger picture of Dad returning home to a potentially stressful environment, where my mum also suffers from Alzheimer’s, they have managed this with genuine care and kind attentiveness. The two carers have been incredibly supportive and communicative in regard to supporting Dad at home during these first 48 hours. They have informed us, as a family, of any additional aids we may need, or find useful, to provide Dad with the best possible care. They have spent time, far exceeding the allocated care plan slots, to ensure that both Dad and Mum, plus us all as a family, feel reassured. Exceptional care.
21 March 2024
The carers are kind, courteous, and arrive promptly per the schedule. They are always looking for anything they can do to help and will often do things such as washing up on their own initiative.
19 March 2024
A couple of my elderly dear friends use this company. The care provided is exceptional. Any issues are resolved quickly taking all factors and family dynamics into consideration and always putting their clients first. What I absolutely love is watching how the carers interact with their elderly clients with such care and respect and really listening and making them feel heard. Also, the carers are calm in very difficult situations with elderly clients with dementia, which from personal experience is very hard to handle sometimes. I cannot recommend this care provider enough!
18 March 2024
Always happy and catty. Work is good, do a good job and tidy up afterwards. Uniform nice and clean.
13 March 2024
We have received an excellent service so far from Willow Support. From the initial meeting identifying my mother’s needs and how best to support her, to the ongoing friendly care workers that have followed through with this level of service. The registered manager has been key in coordinating a consistent level of care, with my mother’s welfare at the forefront, ensuring she feels comfortable and is safe in her environment. They are easy to reach when needed and do all they can to assist where possible. Highly recommended. Thank you Willow Support.
02 February 2024
I and my mother are very impressed with Willow Support. They are all very friendly and do their work with enthusiasm. They arrive on the timetable that is sent out weekly. They contact me if they notice Mum is running out of tablets etc, so I can arrange to get a new supply.
03 January 2024
Very happy for service given by all staff. Thank you for the extra housekeeping given (not asked for).
19 December 2023
Very good, attentive service from all carers.
10 November 2023
From the initial call to the Manager to request an assessment to start care the service has been outstanding. My request for support has been to support my adult son with learning difficulties in social activities. The support staff are all calm, kind, caring and treat my son with total dignity and respect. I love that they listen to his voice and engage in conversation with him. Highly recommend Willow Support.
20 September 2023
Willow Support were brought in to look after my mum when the previous carers were not providing the level of care I had been hoping for, or that she deserved. The difference Willow Support has made since they have been providing the care has been immense. Mum is now so much happier. The carers look after Mum so well and are in no hurry to leave. They talk to her all the time they are there, which I consider as important as the physical aspects of her care. Having the same small group of carers has helped build the relationship between the carers and Mum and me. Mum is so much happier and healthier now and it also means that I can feel more relaxed as well, knowing she is getting the care she deserves.
19 September 2023
All the staff from Willow Support have been so caring, understanding and professional, during the time they looked after my mum. They are approachable and very empathetic. I always felt reassured they were providing the very best care for my Mum and she formed a bond with the home visit carers. The company is organised and run very efficiently by hard-working, committed staff. I am truly grateful they were there to provide care for my mum in the latter stages of her life.
18 September 2023
Excellent service with assessment at home, e.g markedly polite asking to see upstairs whilst on the initial home tour. Despite Mum’s answers, the assessor could discretely see through "her difficulties and vulnerability," and worker confirmed the next day to me his realistic observations. 3 visits a day package devised and delivered within the week of assessment, dovetailing perfectly as the rapid intermediate provision was ending. Medical safe purchased as recommended and in place for today’s first visit. Still only in our first day, but excellent service so far. It also gives me reassurance and confidence to know Mum is being well supported in her own home to keep her independence as far as possible...thank you!
15 September 2023
My parents each have three visits per day from Willow’s carers and they have specific and complex care needs including mental health issues as well as the raft of older adult care issues, dementia, complicated admissions, and discharges from hospital, incontinence, eating problems, refusal to care about own personal health, etc. We needed carers who don’t just feed and clean, but people who build a relationship and work hard with us (son and daughter-in-law) to improve parents’ lives. Not only can I trust in the quality of care provided by Willow, but also they have taken an enormous burden from me, smoothing over many of these complications. The manager and the team are highly communicative. Whenever there have been issues that spring up from time to time with carers (as I’m sure is always the case in this industry) they are quick to respond and highly proactive to resolve. Three words to sum up: - proactive - continuity - professionalism
11 July 2023
Very happy with the care my Mum is receiving. My Mum is also very pleased.