Submit a Review for Home Instead (South Lanarkshire - Hamilton)
Willow House, Kestrel View, Strathclyde Business Park, Bellshill, ML4 3PB
View Full Details of Home Instead (South Lanarkshire - Hamilton)Latest Reviews for Home Instead (South Lanarkshire - Hamilton)
21 March 2025
The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.
21 March 2025
We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created" and this objective has been fully met by the young lady who has visited us two or three times each week. The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.
21 March 2025
I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs. She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure. Both carers are considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits. Mum is stronger and coping well at home following a recent hospital admission.
21 March 2025
Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward to the visits and to the various chats she gets with the staff. Thank you to all of the team for helping me to continue to care for and support my Mother at home.
21 March 2025
It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire. I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding) in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented. The help and reassurance they provide for my father and extended family is worth every penny.
21 March 2025
The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional, respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.
21 March 2025
Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives us peace of mind. An excellent service.
21 March 2025
Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional tasks if required. Reliable and quality service.
21 March 2025
Home Instead have been an excellent agency. I have complete trust in the carers provided and have found any questions or suggestions I have about the care package to be dealt with quickly and well. Finding this agency has transformed the life of my family so I have been able to return to my part time work.
14 March 2025
Good communication with me. My mother enjoys the carers and they are always helpful if she asks them anything. They are good in taking my mother shopping, looking after her needs and having a positive outlook for my mother.
14 March 2025
The company is extremely professional & well organised with client needs taken into consideration at all times. High standards are maintained by all the lovely carers due to the considerable protocol which is in place. Communication to highlight any changes or queries is always prompt. Highly recommend!
14 March 2025
Have piece of mind when the cares are attending on mum all of the staff have been very caring and attentive to her and have been very aware off her needs and what is needed on a daily basis. They always complete the file and let me know how the visit went, how Mum was on the visit what they have done or left for her.
02 October 2024
We engaged Home Instead to help with the recuperation of my learning disabled brother after an operation. All the staff have been wonderful. All have been understanding, flexible and have brought a lot of joy to my brothers recovery and help us enormously. It has been such a successful arrangement that despite him being fully recovered, we have engaged Home Instead for a companionship service. They all have delivered what they offered and promised. Great service.
19 September 2024
The level of care my mum receives is excellent and I can always call if I need any advice or if anything changes. Consistent carers my mum recognises is so important and great communication between the office and myself really takes the pressure off.
16 August 2024
I'm pleased with the care provided by the staff are all lovely. Communication could be better when there are changes in carers coming to my home. Also, as I have the carers in for companionship it would be better if they were more compatible with my interests and slightly older. Overall, I am very pleased with Home Instead.
13 August 2024
Professional service from the first call, initial meeting and now weekly visits for befriending reasons. Staff are always on time, polite and offer a personal touch. Access to the app allows us to check what has happened during each visit and when someone else is covering introductions happen, giving us and my mother-in-law peace of mind.
30 May 2024
I am very satisfied with all aspects of my care. The carers are attentive, friendly and caring.
08 April 2024
We have been using Home Instead for just over a month. From the initial contact to the first day of care, the service and information have been excellent. The consistency of carers has been a big factor for our Mum to accept the care she requires, (being a very independent lady). Not only for the personal care she requires but having a wee chat about herself and life is very important.
28 March 2024
We have been having two visits per weekday for over a year now and the service that they provide is excellent. They are so friendly and caring and go above and beyond for both my parents. We couldn't do without them. There is nothing that they won't help with and we had an incident when there was a leak and one of the carers tackled this, located a plumber and dealt with the situation for us. She was exceptional.
28 March 2024
Excellent company, all needs met, every single person I have met or spoken to delivers high levels of customer service, manage expectations of client well, which gives me the confidence that training standards are being well met and adhered to, excellent service.
Latest Reviews for Home Instead (South Lanarkshire - Hamilton)
21 March 2025
The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.
21 March 2025
We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created" and this objective has been fully met by the young lady who has visited us two or three times each week. The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.
21 March 2025
I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs. She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure. Both carers are considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits. Mum is stronger and coping well at home following a recent hospital admission.
21 March 2025
Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward to the visits and to the various chats she gets with the staff. Thank you to all of the team for helping me to continue to care for and support my Mother at home.
21 March 2025
It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire. I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding) in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented. The help and reassurance they provide for my father and extended family is worth every penny.
21 March 2025
The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional, respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.
21 March 2025
Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives us peace of mind. An excellent service.
21 March 2025
Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional tasks if required. Reliable and quality service.
21 March 2025
Home Instead have been an excellent agency. I have complete trust in the carers provided and have found any questions or suggestions I have about the care package to be dealt with quickly and well. Finding this agency has transformed the life of my family so I have been able to return to my part time work.
14 March 2025
Good communication with me. My mother enjoys the carers and they are always helpful if she asks them anything. They are good in taking my mother shopping, looking after her needs and having a positive outlook for my mother.
14 March 2025
The company is extremely professional & well organised with client needs taken into consideration at all times. High standards are maintained by all the lovely carers due to the considerable protocol which is in place. Communication to highlight any changes or queries is always prompt. Highly recommend!
14 March 2025
Have piece of mind when the cares are attending on mum all of the staff have been very caring and attentive to her and have been very aware off her needs and what is needed on a daily basis. They always complete the file and let me know how the visit went, how Mum was on the visit what they have done or left for her.
02 October 2024
We engaged Home Instead to help with the recuperation of my learning disabled brother after an operation. All the staff have been wonderful. All have been understanding, flexible and have brought a lot of joy to my brothers recovery and help us enormously. It has been such a successful arrangement that despite him being fully recovered, we have engaged Home Instead for a companionship service. They all have delivered what they offered and promised. Great service.
19 September 2024
The level of care my mum receives is excellent and I can always call if I need any advice or if anything changes. Consistent carers my mum recognises is so important and great communication between the office and myself really takes the pressure off.
16 August 2024
I'm pleased with the care provided by the staff are all lovely. Communication could be better when there are changes in carers coming to my home. Also, as I have the carers in for companionship it would be better if they were more compatible with my interests and slightly older. Overall, I am very pleased with Home Instead.
13 August 2024
Professional service from the first call, initial meeting and now weekly visits for befriending reasons. Staff are always on time, polite and offer a personal touch. Access to the app allows us to check what has happened during each visit and when someone else is covering introductions happen, giving us and my mother-in-law peace of mind.
30 May 2024
I am very satisfied with all aspects of my care. The carers are attentive, friendly and caring.
08 April 2024
We have been using Home Instead for just over a month. From the initial contact to the first day of care, the service and information have been excellent. The consistency of carers has been a big factor for our Mum to accept the care she requires, (being a very independent lady). Not only for the personal care she requires but having a wee chat about herself and life is very important.
28 March 2024
We have been having two visits per weekday for over a year now and the service that they provide is excellent. They are so friendly and caring and go above and beyond for both my parents. We couldn't do without them. There is nothing that they won't help with and we had an incident when there was a leak and one of the carers tackled this, located a plumber and dealt with the situation for us. She was exceptional.
28 March 2024
Excellent company, all needs met, every single person I have met or spoken to delivers high levels of customer service, manage expectations of client well, which gives me the confidence that training standards are being well met and adhered to, excellent service.