Submit a Review for Home Instead (Burnley)
Northbridge House, Elm Street, Burnley, BB10 1PD
View Full Details of Home Instead (Burnley)Latest Reviews for Home Instead (Burnley)
20 February 2025
Home Instead started with my dad in September last year, the company has worked with myself and my dad from the start, training care pro's to suit my dad's needs, Parkinson's disease. This company really does put the clients first. Thank you.
09 September 2024
When arranging care for my Mum, I found the Managers attentive, polite and efficient in setting up a meeting between my Mum, myself and Home Instead to discuss our exact needs. The staff have likewise been friendly and efficient, allowing Mum to maintain dignity and to take her time to accept help with tasks like showering which because of her own independence, she would normally be reluctant to accept supervision with. They are careful with safety and security issues, such as documenting medication they have been asked to supervise and always allow Mum choice with the meals and drinks being provided. We are very satisfied and would recommend Home Instead as a Care Provider.
26 August 2024
From first contacting Home Instead Burnley, I have been impressed with their professionalism and friendly and flexible approach to caring for my brother who has early-onset Alzheimer's. The companions that they have provided are a perfect match and it is great that they have been able to cater for my brother's interests so that he can continue with his hobbies. It has given me real peace of mind knowing that he is well cared for and that he is able to pursue a range of interests. Working full time myself, the companionship service has been a real godsend and means that the logistics of getting him to and from his daily activities are taken care of by the companion team. The interaction and conversation with the companions are great for my brother and I can see that he has really benefitted.
15 August 2024
We were recommended by a nurse who knew we were battling to keep Mum in her own home. Never did we think this level of care in such a professional manner was available. From the first meeting we have had all our expectations exceeded, for the first time in a long time, we know Mum is receiving care from the most genuine, kind, considerate people. Cannot recommend highly enough!
05 March 2024
The care service provided was excellent also the flexibility to adapt to change in circumstances and the main carer went beyond herself and anything expected of her by dealing with an emergency hospital visit after 111 directed that the client be taken to A+E. This was challenging as the client was unsure as to what they actually wanted regarding home care or care home.
13 November 2023
Home Instead Burnley has been a great support for my mum since her husband died. Mum has dementia and needs help getting dressed, making meals and keeping the house clean. Home Instead is enabling her to maintain independence. Mum enjoys the consistency of the caregivers and considers them to be companions. They carry out their duties to a high standard and are always kind and considerate. If we’ve ever had any questions, concerns or requests these have been dealt with quickly. There are also regular checks from the management to ensure things are going well and as a family, we are invited to be involved in care planning. Would highly recommend them as a service.
16 October 2023
My father recently diagnosed with Alzheimer's wishes to stay in his own home and initially was very resistant to having any help. Home Instead was suggested by Alzheimer's society. From my first contact with them, I have been very impressed. All members of the team are cheerful, friendly and approachable. They are professional and are very responsive to any questions and are great at responding to any changing needs. My father has a main carer and a small team to fill in. I am sent the roster each week so we both know who will be visiting each day. I would highly recommend Home Instead as they have given me and my sisters peace of mind as we all live a distance away and we now get a daily report via an app. My father after being resistant now looks forward to his visitors and enjoys their chats and the care they give.
21 September 2023
Home Instead Burnley takes pride in delivering the best care and support services to clients who need extra help around the home. I have had the best care pro's over the past year, not only to support my care needs but to be able to share my interests and have a connection with them. This is why Home Instead Burnley strives to pick the best care pros to meet clients' needs and interests.
25 January 2023
My experience of Home Instead (Burnley) has been life enriching for my mum as the client and myself as her daughter. The personal consistent care and compassion provided by the carers has been life changing for Mum. Enabling her to stay safe at home as she wishes with tailored care specific to her needs in a patient friendly and timely way. This gives me so much peace of mind as her daughter.
13 January 2023
I needed some help around the house and Home Instead was recommended by a relative, the initial call and setting up the service was really easy, all questions were answered satisfactorily and I felt assured that I would be getting a good quality service. The level of care provided has been of consistently high quality. The carer is friendly and helpful, always on time and nothing is too much trouble. I would recommend Home Instead if you need any help at home on a regular or temporary basis, I have found the management team easy to deal with and very responsive, easy to contact too! Keep up the great work!
11 January 2023
Home Instead Burnley Rossendale and Pendle. What can I say? The best care company by far. My mum was lucky enough to be cared for by Home Instead in her own home for the final months of her life until she passed away suddenly on 14 November. You should be very proud of the company you are building. Fabulous absolutely fabulous. I cannot recommend them highly enough. My mum had two main care professionals looking after her care on a daily basis. All attempts were made to keep the same staff where possible as my mum had Alzheimer's. My mum thought the world of you both and also the rest of the team. Thank you all for helping to make my mum feel content and happy.
29 December 2022
From the start of our conversations with Home Instead, they were totally focused on the needs and dignity and independence of the client. And throughout the time they were engaged to help this remained the case. They were very responsive to the changes that were needed and adapted to the various changes without making it in any way awkward. We felt lucky to have found you.
08 December 2022
From our initial discussion through to the delivery of the companion service - the team were professional, compassionate and solely focused on what was best for my dad. I cannot recommend their services more highly, and would definitely use them again.
17 November 2022
All the staff give excellent service and the two hours they attend my wife take a great load off my shoulders. Especially in getting her up from and going back to bed. One carer in particular takes small items of cleaning material home and cleans them in her own time. I would, if possible, change the evening visit to 8.30 pm as 9.30 pm is a bit late for our meal. You can see from the service as listed below is excellent. I am entirely satisfied.
25 August 2022
Bespoke premium homecare dedicated to enabling my independence in my own home and giving help where it is needed. With caring and helpful staff helping me to stay in my own home giving me and my family support and quality of life. All services are tailored to my individual needs and nothing is too much trouble. My family would not have peace of mind without the support they provide. Professional and lovely staff, would highly recommend.
25 August 2022
A good quality service. The carer is reliable and always arrives at the specified time. She has built up a very good rapport with my husband who is pleased to see her each time. As he has dementia it is extremely helpful to have the consistency of the same carer apart from days off when he is cared for by a familiar face. he is cared for patiently, kindly and is showered and dressed extremely well. The carer always goes the extra mile to ensure he is comfortable and not used in any way. Communication with management is good. Messages are responded to promptly and resolution is found for any concerns.
Latest Reviews for Home Instead (Burnley)
20 February 2025
Home Instead started with my dad in September last year, the company has worked with myself and my dad from the start, training care pro's to suit my dad's needs, Parkinson's disease. This company really does put the clients first. Thank you.
09 September 2024
When arranging care for my Mum, I found the Managers attentive, polite and efficient in setting up a meeting between my Mum, myself and Home Instead to discuss our exact needs. The staff have likewise been friendly and efficient, allowing Mum to maintain dignity and to take her time to accept help with tasks like showering which because of her own independence, she would normally be reluctant to accept supervision with. They are careful with safety and security issues, such as documenting medication they have been asked to supervise and always allow Mum choice with the meals and drinks being provided. We are very satisfied and would recommend Home Instead as a Care Provider.
26 August 2024
From first contacting Home Instead Burnley, I have been impressed with their professionalism and friendly and flexible approach to caring for my brother who has early-onset Alzheimer's. The companions that they have provided are a perfect match and it is great that they have been able to cater for my brother's interests so that he can continue with his hobbies. It has given me real peace of mind knowing that he is well cared for and that he is able to pursue a range of interests. Working full time myself, the companionship service has been a real godsend and means that the logistics of getting him to and from his daily activities are taken care of by the companion team. The interaction and conversation with the companions are great for my brother and I can see that he has really benefitted.
15 August 2024
We were recommended by a nurse who knew we were battling to keep Mum in her own home. Never did we think this level of care in such a professional manner was available. From the first meeting we have had all our expectations exceeded, for the first time in a long time, we know Mum is receiving care from the most genuine, kind, considerate people. Cannot recommend highly enough!
05 March 2024
The care service provided was excellent also the flexibility to adapt to change in circumstances and the main carer went beyond herself and anything expected of her by dealing with an emergency hospital visit after 111 directed that the client be taken to A+E. This was challenging as the client was unsure as to what they actually wanted regarding home care or care home.
13 November 2023
Home Instead Burnley has been a great support for my mum since her husband died. Mum has dementia and needs help getting dressed, making meals and keeping the house clean. Home Instead is enabling her to maintain independence. Mum enjoys the consistency of the caregivers and considers them to be companions. They carry out their duties to a high standard and are always kind and considerate. If we’ve ever had any questions, concerns or requests these have been dealt with quickly. There are also regular checks from the management to ensure things are going well and as a family, we are invited to be involved in care planning. Would highly recommend them as a service.
16 October 2023
My father recently diagnosed with Alzheimer's wishes to stay in his own home and initially was very resistant to having any help. Home Instead was suggested by Alzheimer's society. From my first contact with them, I have been very impressed. All members of the team are cheerful, friendly and approachable. They are professional and are very responsive to any questions and are great at responding to any changing needs. My father has a main carer and a small team to fill in. I am sent the roster each week so we both know who will be visiting each day. I would highly recommend Home Instead as they have given me and my sisters peace of mind as we all live a distance away and we now get a daily report via an app. My father after being resistant now looks forward to his visitors and enjoys their chats and the care they give.
21 September 2023
Home Instead Burnley takes pride in delivering the best care and support services to clients who need extra help around the home. I have had the best care pro's over the past year, not only to support my care needs but to be able to share my interests and have a connection with them. This is why Home Instead Burnley strives to pick the best care pros to meet clients' needs and interests.
25 January 2023
My experience of Home Instead (Burnley) has been life enriching for my mum as the client and myself as her daughter. The personal consistent care and compassion provided by the carers has been life changing for Mum. Enabling her to stay safe at home as she wishes with tailored care specific to her needs in a patient friendly and timely way. This gives me so much peace of mind as her daughter.
13 January 2023
I needed some help around the house and Home Instead was recommended by a relative, the initial call and setting up the service was really easy, all questions were answered satisfactorily and I felt assured that I would be getting a good quality service. The level of care provided has been of consistently high quality. The carer is friendly and helpful, always on time and nothing is too much trouble. I would recommend Home Instead if you need any help at home on a regular or temporary basis, I have found the management team easy to deal with and very responsive, easy to contact too! Keep up the great work!
11 January 2023
Home Instead Burnley Rossendale and Pendle. What can I say? The best care company by far. My mum was lucky enough to be cared for by Home Instead in her own home for the final months of her life until she passed away suddenly on 14 November. You should be very proud of the company you are building. Fabulous absolutely fabulous. I cannot recommend them highly enough. My mum had two main care professionals looking after her care on a daily basis. All attempts were made to keep the same staff where possible as my mum had Alzheimer's. My mum thought the world of you both and also the rest of the team. Thank you all for helping to make my mum feel content and happy.
29 December 2022
From the start of our conversations with Home Instead, they were totally focused on the needs and dignity and independence of the client. And throughout the time they were engaged to help this remained the case. They were very responsive to the changes that were needed and adapted to the various changes without making it in any way awkward. We felt lucky to have found you.
08 December 2022
From our initial discussion through to the delivery of the companion service - the team were professional, compassionate and solely focused on what was best for my dad. I cannot recommend their services more highly, and would definitely use them again.
17 November 2022
All the staff give excellent service and the two hours they attend my wife take a great load off my shoulders. Especially in getting her up from and going back to bed. One carer in particular takes small items of cleaning material home and cleans them in her own time. I would, if possible, change the evening visit to 8.30 pm as 9.30 pm is a bit late for our meal. You can see from the service as listed below is excellent. I am entirely satisfied.
25 August 2022
Bespoke premium homecare dedicated to enabling my independence in my own home and giving help where it is needed. With caring and helpful staff helping me to stay in my own home giving me and my family support and quality of life. All services are tailored to my individual needs and nothing is too much trouble. My family would not have peace of mind without the support they provide. Professional and lovely staff, would highly recommend.
25 August 2022
A good quality service. The carer is reliable and always arrives at the specified time. She has built up a very good rapport with my husband who is pleased to see her each time. As he has dementia it is extremely helpful to have the consistency of the same carer apart from days off when he is cared for by a familiar face. he is cared for patiently, kindly and is showered and dressed extremely well. The carer always goes the extra mile to ensure he is comfortable and not used in any way. Communication with management is good. Messages are responded to promptly and resolution is found for any concerns.