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1A Pier House, Wallgate, Wigan, WN3 4AL
View Full Details of Caring Connections WiganLatest Reviews for Caring Connections Wigan
04 November 2024
Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.
30 May 2024
The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.
10 May 2024
I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they, along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.
25 March 2024
Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.
28 July 2022
Hi We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent. The care and attention that my wife is getting is first class. The carers are all very polite, helpful and very efficient in their daily duties. I cannot praise them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease. I would very strongly recommend Caring Connections Wigan 100%
19 May 2022
Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times, he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.
03 May 2022
Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.
Latest Reviews for Caring Connections Wigan
04 November 2024
Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.
30 May 2024
The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.
10 May 2024
I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they, along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.
25 March 2024
Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.
28 July 2022
Hi We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent. The care and attention that my wife is getting is first class. The carers are all very polite, helpful and very efficient in their daily duties. I cannot praise them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease. I would very strongly recommend Caring Connections Wigan 100%
19 May 2022
Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times, he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.
03 May 2022
Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.