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Clowne Business Centre, Crown Street, Clowne, Chesterfield, S43 4DN
View Full Details of The Right Home Care TeamLatest Reviews for The Right Home Care Team
16 January 2025
If you prioritise a person centred approach with attention to detail, then this is certainly not the company for you. The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships. The staff had a tick box towards care and daily ticked tasks that were not completed. We approached management many times with care issues and were made to feel ridiculous and "unrealistic". Despite assurances that the care would be tailored to specific dementia needs, it was not. There was little understanding of the basics. The odd few staff possessed the right way of working and I was appreciative of them, if only to demonstrate that the outcomes were dependent on their positive input rather than my parents being awkward and aggressive. Ultimately, due to our insistence that standards improve, the company withdrew their support with seven days notice and left us with no cover until a new care company could be found.
22 June 2023
From the first phone call I made to ask for help, this care team have been professional, helpful and caring, making things easier for us, as a family, to get care sorted for my brother after our mum had died. I personally did not know which way to turn at this difficult time and we, as a family, cannot thank The Right Home Care Team enough. The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company. Thank you for everything you do.
Latest Reviews for The Right Home Care Team
16 January 2025
If you prioritise a person centred approach with attention to detail, then this is certainly not the company for you. The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships. The staff had a tick box towards care and daily ticked tasks that were not completed. We approached management many times with care issues and were made to feel ridiculous and "unrealistic". Despite assurances that the care would be tailored to specific dementia needs, it was not. There was little understanding of the basics. The odd few staff possessed the right way of working and I was appreciative of them, if only to demonstrate that the outcomes were dependent on their positive input rather than my parents being awkward and aggressive. Ultimately, due to our insistence that standards improve, the company withdrew their support with seven days notice and left us with no cover until a new care company could be found.
22 June 2023
From the first phone call I made to ask for help, this care team have been professional, helpful and caring, making things easier for us, as a family, to get care sorted for my brother after our mum had died. I personally did not know which way to turn at this difficult time and we, as a family, cannot thank The Right Home Care Team enough. The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company. Thank you for everything you do.