Submit a Review for Harmony Healthcare (London)
34 Lafone Street, London, SE1 2LX
View Full Details of Harmony Healthcare (London)Latest Reviews for Harmony Healthcare (London)
11 September 2024
Harmony has been providing 24-7 care for our daughter since the start of 2024. We have been delighted with the training and management infrastructure that Harmony brings, and in particular our assigned nurse team manager has been outstanding. She has brought a personal and bespoke element to the care package, very much listening to us as parents to strive to provide care staff that are the best possible fit for our family, whilst ensuring robustness and continuity. We are now working with some lovely care staff and have never felt so stress-free with regard to our daughter's care, knowing she is competent hands and the cover is incredibly reliable. Thank you!
22 May 2024
We have live-in carers who are polite and ensure that they don't get in the way of ordinary household activities. The main area that we feel needs to be addressed with our experience of using Harmony is that the management team will tell you that the carers can do certain tasks in our package, namely hair washing and drying and two-night calls, but when you ask them to do the carers they refuse (except emergency night calls), on the basis that they are not allowed to do it or are not paid to do it. Even after drawing attention to this problem to the management it is still not resolved and I don't see that it's the client's job to sort out disputes over what the carers are or are not paid for or allowed to do. During our start period, we have had three carers working for us who would have scored differently and so all we could do was to take an average to give a mark in the various sections.
24 April 2024
Our nurses are excellent and clearly have a lot of experience. They look after our son really well and we are always confident to leave him in their care whilst we sleep. They are also reliable and consistent.
12 February 2024
From September 2023 to date February 2024, Harmony have been dealing with every aspect of care and support for my daughter's package of care. Our package is a complex package of care, so far from the customer service level they have been professional, listened and understood my concerns. They operate with integrity. Most notably one staff member in particular always took the time to listen and answer the many questions I had. I always found her professional, friendly and courteous. I have no hesitation in recommending the service.
15 December 2023
I'm overall very satisfied with Harmony Agency. They are very professional and efficient. All the agency staff are very friendly. I'm very satisfied with the nurses looking after my son. They are all outstanding!
10 November 2023
All of my son's carers have been very polite and have taken good care of him with patience and understanding of his condition. I have begun to feel very comfortable when he is in their care due to their high standards and empathy which allows them to ensure my son is safe.
06 November 2023
Caring understanding carers for my daughter and very punctual. They take her out whenever she is able to and make her feel empowered. They give her encouragement and independence but also step in when she is unable to cope. I wouldn’t be able to cope with my work and doing my daughter's care. They listen to our family's needs.
16 January 2023
Harmony Healthcare have been fantastic with every aspect of their support and care. From the referral process, to discharge planning, right through to the care delivery, everything has been great. Communication and organisation is seamless. Always working in a person centred way, having the service user's best interests at heart. This has been a very complex package of care and discharge planning process, which Harmony Healthcare have been pivotal in supporting.
10 November 2022
We are extremely happy with the care and service our son receives through Harmony. It gives us respite and peace of mind to know that he is being so well cared for. Our son has a great rapport with staff and is always excited to hear them come in. It has really helped us as a family feel supported and get the much needed rest to care for our son.
Latest Reviews for Harmony Healthcare (London)
11 September 2024
Harmony has been providing 24-7 care for our daughter since the start of 2024. We have been delighted with the training and management infrastructure that Harmony brings, and in particular our assigned nurse team manager has been outstanding. She has brought a personal and bespoke element to the care package, very much listening to us as parents to strive to provide care staff that are the best possible fit for our family, whilst ensuring robustness and continuity. We are now working with some lovely care staff and have never felt so stress-free with regard to our daughter's care, knowing she is competent hands and the cover is incredibly reliable. Thank you!
22 May 2024
We have live-in carers who are polite and ensure that they don't get in the way of ordinary household activities. The main area that we feel needs to be addressed with our experience of using Harmony is that the management team will tell you that the carers can do certain tasks in our package, namely hair washing and drying and two-night calls, but when you ask them to do the carers they refuse (except emergency night calls), on the basis that they are not allowed to do it or are not paid to do it. Even after drawing attention to this problem to the management it is still not resolved and I don't see that it's the client's job to sort out disputes over what the carers are or are not paid for or allowed to do. During our start period, we have had three carers working for us who would have scored differently and so all we could do was to take an average to give a mark in the various sections.
24 April 2024
Our nurses are excellent and clearly have a lot of experience. They look after our son really well and we are always confident to leave him in their care whilst we sleep. They are also reliable and consistent.
12 February 2024
From September 2023 to date February 2024, Harmony have been dealing with every aspect of care and support for my daughter's package of care. Our package is a complex package of care, so far from the customer service level they have been professional, listened and understood my concerns. They operate with integrity. Most notably one staff member in particular always took the time to listen and answer the many questions I had. I always found her professional, friendly and courteous. I have no hesitation in recommending the service.
15 December 2023
I'm overall very satisfied with Harmony Agency. They are very professional and efficient. All the agency staff are very friendly. I'm very satisfied with the nurses looking after my son. They are all outstanding!
10 November 2023
All of my son's carers have been very polite and have taken good care of him with patience and understanding of his condition. I have begun to feel very comfortable when he is in their care due to their high standards and empathy which allows them to ensure my son is safe.
06 November 2023
Caring understanding carers for my daughter and very punctual. They take her out whenever she is able to and make her feel empowered. They give her encouragement and independence but also step in when she is unable to cope. I wouldn’t be able to cope with my work and doing my daughter's care. They listen to our family's needs.
16 January 2023
Harmony Healthcare have been fantastic with every aspect of their support and care. From the referral process, to discharge planning, right through to the care delivery, everything has been great. Communication and organisation is seamless. Always working in a person centred way, having the service user's best interests at heart. This has been a very complex package of care and discharge planning process, which Harmony Healthcare have been pivotal in supporting.
10 November 2022
We are extremely happy with the care and service our son receives through Harmony. It gives us respite and peace of mind to know that he is being so well cared for. Our son has a great rapport with staff and is always excited to hear them come in. It has really helped us as a family feel supported and get the much needed rest to care for our son.