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Suite 9-11, Sovereign House, Lennep Way, Jubilee Industrial Estate, Ashington, NE63 8UG
View Full Details of Sphere Specialist HealthcareLatest Reviews for Sphere Specialist Healthcare
28 June 2024
Very disappointed with this care company. Blinds and curtains unopened, bed not made and commode not emptied! Used the excuse that my mother was too aggressive so they then got funded to send two carers in! The basic things were still not done. They knew the nature of my mother's cognitive impairment when they took her on but still couldn't manage to do the basics. Even when the manager was one of the two carers going in, the basics were still not done.
21 June 2024
All the staff are lovely, the are very well trained, friendly and caring. They always make sure my needs are being met and help me access the community. They made a tailored plan to me and my needs and everyone who works there makes sure they are all meeting that plan.
23 May 2024
I have used Sphere the home care for a while now and find it very satisfactory, the staff are good, kind and efficient. And take this opportunity to thank all concerned.
10 May 2024
I've been using Sphere Specialist Healthcare services for just over six months now to support me in looking after my elderly mother, who requires help in maintaining her quality of life and personal hygiene. Sphere has provided me with a consistent team of mainly locally based carers (I live in a rural area), so should an emergency situation arise I feel someone will always be available to assist me. Seeing the same familiar faces is a huge factor in providing my mother with a settled state of mind. The carers are highly proficient, well-trained and friendly, allowing my mother and myself to build professional relationships with them. In addition, the carers allow me a degree of flexibility to carry out activities outside of the home which contributes to my own mental and physical well-being. Knowing my mother is in safe hands, should I be away, is a great comfort. In short, my experience of the services Sphere provide has been nothing but positive and I would not hesitate to recommend them to others.
06 February 2024
Needs a lot of work. The carers themselves are lovely but the manager has a lot to be desired, no people skills whatsoever. Carers are not allocated with correct times that they should be with each client. Many times 1 carer turns up when the care package states 2, don’t turn up on time and clients don’t get informed of this. Medication is left for the clients to take on their own because the care staff don’t have the time to stay and make sure the client has taken it at the correct time. We have also rang CQC and out of hours for guidance.
Latest Reviews for Sphere Specialist Healthcare
28 June 2024
Very disappointed with this care company. Blinds and curtains unopened, bed not made and commode not emptied! Used the excuse that my mother was too aggressive so they then got funded to send two carers in! The basic things were still not done. They knew the nature of my mother's cognitive impairment when they took her on but still couldn't manage to do the basics. Even when the manager was one of the two carers going in, the basics were still not done.
21 June 2024
All the staff are lovely, the are very well trained, friendly and caring. They always make sure my needs are being met and help me access the community. They made a tailored plan to me and my needs and everyone who works there makes sure they are all meeting that plan.
23 May 2024
I have used Sphere the home care for a while now and find it very satisfactory, the staff are good, kind and efficient. And take this opportunity to thank all concerned.
10 May 2024
I've been using Sphere Specialist Healthcare services for just over six months now to support me in looking after my elderly mother, who requires help in maintaining her quality of life and personal hygiene. Sphere has provided me with a consistent team of mainly locally based carers (I live in a rural area), so should an emergency situation arise I feel someone will always be available to assist me. Seeing the same familiar faces is a huge factor in providing my mother with a settled state of mind. The carers are highly proficient, well-trained and friendly, allowing my mother and myself to build professional relationships with them. In addition, the carers allow me a degree of flexibility to carry out activities outside of the home which contributes to my own mental and physical well-being. Knowing my mother is in safe hands, should I be away, is a great comfort. In short, my experience of the services Sphere provide has been nothing but positive and I would not hesitate to recommend them to others.
06 February 2024
Needs a lot of work. The carers themselves are lovely but the manager has a lot to be desired, no people skills whatsoever. Carers are not allocated with correct times that they should be with each client. Many times 1 carer turns up when the care package states 2, don’t turn up on time and clients don’t get informed of this. Medication is left for the clients to take on their own because the care staff don’t have the time to stay and make sure the client has taken it at the correct time. We have also rang CQC and out of hours for guidance.