Submit a Review for Radfield Home Care Croydon & Sutton
Weatherill House Business Centre, New South Quarter, 23 Whitestone Way, Croydon, CR0 4WF
View Full Details of Radfield Home Care Croydon & SuttonLatest Reviews for Radfield Home Care Croydon & Sutton
01 November 2024
Prompt courteous service from management, on the phone, and by email. Easily accessible by phone and email. Reliable. Well-managed service. Helpful carers. Usually prompt arrival, sometimes road conditions or a previous client's needs hindered this; and worked well during time with client.
12 March 2024
I wish the app was easier to use. It would be so nice to get a daily report/update but the app is just unusable. Instead, we have another group and while it's not a daily update, one staff member is really very responsive and another carer is absolutely wonderful. We feel very fortunate to have found them both after a number of far less successful attempts with previous agencies.
23 February 2024
From when I contacted the agency and then had a visit from the director and care organiser, I was very impressed with the friendly atmosphere and efficiency of the organisation. The staff who came were on time, helped me through any problems and treated me with dignity. They gave me tips on the easiest way to cope with my shower which is in the bath. I will certainly recommend the agency if asked and thank you to all those who helped me.
01 February 2024
Very well-organised and professional care team. My mother has severe vascular dementia and her needs are ever-changing and Radfield are agile and able to meet this demand with great care and feedback.
13 November 2023
We are very pleased with the level of care and service provided by Radfield Home Care. They provide that extra special care service which is important to us as a family when looking after our mum.
20 September 2023
Having experienced an appalling level of care for my parents provided by Social Services, I was looking for a small team of people who could offer more. My requirements included having people who could make a connection and build a relationship with my parents, who could help them to continue to be independent in their home, and who understood how to communicate with them. All of these were found with the team at Radfield. I have been using them for a number of months now, and am very pleased with the outcome.
26 May 2023
All the staff are wonderful and our mum loved them all. They were professional, really friendly and treated Mum with so much respect. The app is such a brilliant tool. Would recommend these carers highly! Sadly Mum passed away and the support given was exceptional.
15 May 2023
Radfield Home Care provided exceptional care for my mother. The team was professional, compassionate and attentive to her needs. I would highly recommend their services.
14 May 2023
The staff treat my mother with care and respect. The manager took the time to find out all about Mum prior to looking after her, including interests, likes, dislikes etc to make her feel comfortable and to enable the carers to have more detailed conversations with her. They keep in touch and the app is a brilliant way for me to check in when I am at work.
11 May 2023
I am extremely impressed with the care provided by Radfield for my aunt. They were professional and treated her with dignity and provided personalised care. They have made a positive impact on her. I would definitely recommend their service.
10 May 2023
I didn't know what to expect from Radfield Croydon, as my grandmother has not had great care in the past from other companies. However, I am blown away at the level of transparency and communication with the management team, they have been a great support to my grandmother and us as a family. The team of carers that my grandmother has, have been so caring and thoughtful, nothing has been too much for them. We thank the team so much.
03 May 2023
Carers have always been polite and punctual, respectful of my home and my needs. Some staff have been new to the world of care, which I believe is not always a bad thing. Their progression, supported by consistent training, has been noticeable and has come along in strides. Customer service has been very good and I am confident that my requests or concerns will be listened to and acted upon if needed.
08 March 2023
Radfield Home Care Croydon and Sutton provide my mother with an excellent level of care. The care staff are polite, considerate and hardworking. They are scrupulous in preserving my mother’s dignity and are both respectful and kind towards her. The management team were efficient and helpful when we were first in contact, looking for a care provider. We have no complaints and would highly recommend Radfield Home Care to anyone.
Latest Reviews for Radfield Home Care Croydon & Sutton
01 November 2024
Prompt courteous service from management, on the phone, and by email. Easily accessible by phone and email. Reliable. Well-managed service. Helpful carers. Usually prompt arrival, sometimes road conditions or a previous client's needs hindered this; and worked well during time with client.
12 March 2024
I wish the app was easier to use. It would be so nice to get a daily report/update but the app is just unusable. Instead, we have another group and while it's not a daily update, one staff member is really very responsive and another carer is absolutely wonderful. We feel very fortunate to have found them both after a number of far less successful attempts with previous agencies.
23 February 2024
From when I contacted the agency and then had a visit from the director and care organiser, I was very impressed with the friendly atmosphere and efficiency of the organisation. The staff who came were on time, helped me through any problems and treated me with dignity. They gave me tips on the easiest way to cope with my shower which is in the bath. I will certainly recommend the agency if asked and thank you to all those who helped me.
01 February 2024
Very well-organised and professional care team. My mother has severe vascular dementia and her needs are ever-changing and Radfield are agile and able to meet this demand with great care and feedback.
13 November 2023
We are very pleased with the level of care and service provided by Radfield Home Care. They provide that extra special care service which is important to us as a family when looking after our mum.
20 September 2023
Having experienced an appalling level of care for my parents provided by Social Services, I was looking for a small team of people who could offer more. My requirements included having people who could make a connection and build a relationship with my parents, who could help them to continue to be independent in their home, and who understood how to communicate with them. All of these were found with the team at Radfield. I have been using them for a number of months now, and am very pleased with the outcome.
26 May 2023
All the staff are wonderful and our mum loved them all. They were professional, really friendly and treated Mum with so much respect. The app is such a brilliant tool. Would recommend these carers highly! Sadly Mum passed away and the support given was exceptional.
15 May 2023
Radfield Home Care provided exceptional care for my mother. The team was professional, compassionate and attentive to her needs. I would highly recommend their services.
14 May 2023
The staff treat my mother with care and respect. The manager took the time to find out all about Mum prior to looking after her, including interests, likes, dislikes etc to make her feel comfortable and to enable the carers to have more detailed conversations with her. They keep in touch and the app is a brilliant way for me to check in when I am at work.
11 May 2023
I am extremely impressed with the care provided by Radfield for my aunt. They were professional and treated her with dignity and provided personalised care. They have made a positive impact on her. I would definitely recommend their service.
10 May 2023
I didn't know what to expect from Radfield Croydon, as my grandmother has not had great care in the past from other companies. However, I am blown away at the level of transparency and communication with the management team, they have been a great support to my grandmother and us as a family. The team of carers that my grandmother has, have been so caring and thoughtful, nothing has been too much for them. We thank the team so much.
03 May 2023
Carers have always been polite and punctual, respectful of my home and my needs. Some staff have been new to the world of care, which I believe is not always a bad thing. Their progression, supported by consistent training, has been noticeable and has come along in strides. Customer service has been very good and I am confident that my requests or concerns will be listened to and acted upon if needed.
08 March 2023
Radfield Home Care Croydon and Sutton provide my mother with an excellent level of care. The care staff are polite, considerate and hardworking. They are scrupulous in preserving my mother’s dignity and are both respectful and kind towards her. The management team were efficient and helpful when we were first in contact, looking for a care provider. We have no complaints and would highly recommend Radfield Home Care to anyone.