Submit a Review for Firstcall 247 Ltd
Toll Bar House Business Centre, 1 Derby Road, Ilkeston, DE7 5FH
View Full Details of Firstcall 247 LtdLatest Reviews for Firstcall 247 Ltd
19 March 2025
The staff have been wonderful and very caring. They made my father feel comfortable when dealing with hygiene matters.
12 March 2025
So far, I am very happy with the service provided. They carry out services to best the care is very good. Exceptional service. Whatever we ask for, the carers carry it out. Very happy with the service provided for my mother.
01 November 2024
All the carers were lovely people treating me with compassion and understanding. They were on time and had smashing senses of humour. I needed the services of the company urgently as I had been let down, and the carers started quickly to fill the gap. It was a pleasure to welcome them into my home.
04 September 2024
Can not rate them highly enough, carers for my mum are excellent, kind and very good. They arrive on time for visits. Everything has been explained to us by the Manager down to the last details. Definitely recommend.
04 September 2024
All staff have been wonderful, very polite and kind to my mum and myself. They are always very cheerful and this makes my mum feel good. They go above and beyond for her and I think the care is brilliant. They are very respectful and retain my mum's dignity when caring for her. Any concerns don't hesitate to contact me to ensure if there is anything else that can be done. Management are brilliant also, they have sorted out any concern right away and are very easy to talk to and get along with. Fantastic company!
06 June 2024
The care and respect they shown to my Mum in her remaining days was fantastic. They cared for her with repeat and dignity. Everyone of the team we met was equally fantastic! They made sure my Mum was cared for and comfortable. I thank you for the care you gave to my Mum!
18 April 2024
We have never been in the position before of needing carers to look after Mom so it was all a bit daunting and not sure what to expect. The manager was amazing and put our minds at rest straight away. The girls looking after Mom have been amazing. Time is impeccable, they are so kind too. Nothing is too much trouble. I really wouldn’t hesitate to recommending homecare.
04 January 2024
My wife has been under the care of FirstCall 247 for about 18 months to date. During that time we had many carers both male and female. Without exception, they have all been, very, polite, courteous, considerate, and caring. We would strongly recommend them to anyone who requires care.
04 January 2024
Very helpful and caring staff assisting with the day-to-day tasks, which now have become harder to complete for my father. The team helped with any requests needed and treats my father with dignity. Thank you for all your help, and Merry Christmas to the whole team.
12 December 2023
Mum had FirstCall 247 carers for about a year. They were able to provide a service in a relatively rural area where other providers would not visit. If there was any need to contact the controller at the office, the phone was answered promptly or a quick callback was provided. Firstcall 247 were flexible and able to provide additional visits at short notice. The carers were very gentle and kind and patient, which Mum really appreciated.
12 December 2023
Caring, respectful and polite they are fairly punctual, depending on traffic conditions. Take care to listen to your ways of going on with the care you want for your relative. That's enough, not got any more to say.
17 November 2023
Care is provided for my adult disabled son, we have been receiving care for a couple of years now and also staff supporting my him during his hospital admission. He seems happy to see the members of staff, it has taken him a while to adjust and to become comfortable with the staff. Personal care and toileting is provided during the day and staff provide walks and trips to the local park. Staff interact with games and movie watching within the home and make meals for him or meals from the local shop while out walking. My son can at times have challenging behaviours and staff have always remained calm and professional during these times. Staff are smart, clean and respectful and I know that he is safe with them, yes there has been issues, but these are easily discussed and addressed with management, and are rare. Medication is given correctly and safely. Overall care is very good and I'm happy with the care provided.
13 November 2023
All of the carers are lovely and are very caring and pleasant to deal with. The carers provide personal care for my dad of which he is happy with. This service enables my dad to stay in his own home which is wonderful!
31 October 2023
I live in Australia and engaged care for my mum who was dying of cancer. The 24/7 care was invaluable as I knew Mum was in good hands. I so appreciated the manager and her team’s care of Mum until her passing. Very genuine and authentic carers - happy enough to then set up a similar arrangement for my disabled brother who has the manager and her team care for him today. I’m grateful for the care that is provided to my brother as it gives him confidence and independence at the same time - just having someone caring for him when I live in Australia gives me peace of mind. Thank you.
09 October 2023
What lovely people you employ, so caring and thorough. The staff is kind but professional and flexible. A very good service. Management is quick to respond also. Thank you for caring for Mum. I would highly recommend this company.
06 October 2023
All the workers are hard-working and understand my mum's care, can't ask for any better workers than all of you who come to my mum. The bosses are very good to get along with and is easy to understand all needs.
Latest Reviews for Firstcall 247 Ltd
19 March 2025
The staff have been wonderful and very caring. They made my father feel comfortable when dealing with hygiene matters.
12 March 2025
So far, I am very happy with the service provided. They carry out services to best the care is very good. Exceptional service. Whatever we ask for, the carers carry it out. Very happy with the service provided for my mother.
01 November 2024
All the carers were lovely people treating me with compassion and understanding. They were on time and had smashing senses of humour. I needed the services of the company urgently as I had been let down, and the carers started quickly to fill the gap. It was a pleasure to welcome them into my home.
04 September 2024
Can not rate them highly enough, carers for my mum are excellent, kind and very good. They arrive on time for visits. Everything has been explained to us by the Manager down to the last details. Definitely recommend.
04 September 2024
All staff have been wonderful, very polite and kind to my mum and myself. They are always very cheerful and this makes my mum feel good. They go above and beyond for her and I think the care is brilliant. They are very respectful and retain my mum's dignity when caring for her. Any concerns don't hesitate to contact me to ensure if there is anything else that can be done. Management are brilliant also, they have sorted out any concern right away and are very easy to talk to and get along with. Fantastic company!
06 June 2024
The care and respect they shown to my Mum in her remaining days was fantastic. They cared for her with repeat and dignity. Everyone of the team we met was equally fantastic! They made sure my Mum was cared for and comfortable. I thank you for the care you gave to my Mum!
18 April 2024
We have never been in the position before of needing carers to look after Mom so it was all a bit daunting and not sure what to expect. The manager was amazing and put our minds at rest straight away. The girls looking after Mom have been amazing. Time is impeccable, they are so kind too. Nothing is too much trouble. I really wouldn’t hesitate to recommending homecare.
04 January 2024
My wife has been under the care of FirstCall 247 for about 18 months to date. During that time we had many carers both male and female. Without exception, they have all been, very, polite, courteous, considerate, and caring. We would strongly recommend them to anyone who requires care.
04 January 2024
Very helpful and caring staff assisting with the day-to-day tasks, which now have become harder to complete for my father. The team helped with any requests needed and treats my father with dignity. Thank you for all your help, and Merry Christmas to the whole team.
12 December 2023
Mum had FirstCall 247 carers for about a year. They were able to provide a service in a relatively rural area where other providers would not visit. If there was any need to contact the controller at the office, the phone was answered promptly or a quick callback was provided. Firstcall 247 were flexible and able to provide additional visits at short notice. The carers were very gentle and kind and patient, which Mum really appreciated.
12 December 2023
Caring, respectful and polite they are fairly punctual, depending on traffic conditions. Take care to listen to your ways of going on with the care you want for your relative. That's enough, not got any more to say.
17 November 2023
Care is provided for my adult disabled son, we have been receiving care for a couple of years now and also staff supporting my him during his hospital admission. He seems happy to see the members of staff, it has taken him a while to adjust and to become comfortable with the staff. Personal care and toileting is provided during the day and staff provide walks and trips to the local park. Staff interact with games and movie watching within the home and make meals for him or meals from the local shop while out walking. My son can at times have challenging behaviours and staff have always remained calm and professional during these times. Staff are smart, clean and respectful and I know that he is safe with them, yes there has been issues, but these are easily discussed and addressed with management, and are rare. Medication is given correctly and safely. Overall care is very good and I'm happy with the care provided.
13 November 2023
All of the carers are lovely and are very caring and pleasant to deal with. The carers provide personal care for my dad of which he is happy with. This service enables my dad to stay in his own home which is wonderful!
31 October 2023
I live in Australia and engaged care for my mum who was dying of cancer. The 24/7 care was invaluable as I knew Mum was in good hands. I so appreciated the manager and her team’s care of Mum until her passing. Very genuine and authentic carers - happy enough to then set up a similar arrangement for my disabled brother who has the manager and her team care for him today. I’m grateful for the care that is provided to my brother as it gives him confidence and independence at the same time - just having someone caring for him when I live in Australia gives me peace of mind. Thank you.
09 October 2023
What lovely people you employ, so caring and thorough. The staff is kind but professional and flexible. A very good service. Management is quick to respond also. Thank you for caring for Mum. I would highly recommend this company.
06 October 2023
All the workers are hard-working and understand my mum's care, can't ask for any better workers than all of you who come to my mum. The bosses are very good to get along with and is easy to understand all needs.