Submit a Review for SNE Care Services Northallerton
Suite 15, Evolution Business Centre, 6 Country Business Park, Northallerton, DL6 2NQ
View Full Details of SNE Care Services NorthallertonLatest Reviews for SNE Care Services Northallerton
04 March 2025
Every single one of the carers are both polite and extremely caring for my wife. I find the app system very useful and detailed even though the need to insert the person's family name is somewhat pointless when it is at the bottom of the access form.
27 February 2025
Excellent service from the lovely carers at SNE. Thank you all for making a big difference in my life. The carers always treat me with dignity and respect. The best carers I know and would recommend the service to others.
11 February 2025
SNE Care Services have given excellent care over the 3 years I've had the care. They are friendly and caring, can't fault them at all they are all great. Would recommend them to anyone.
19 December 2024
An assessment review of my mum's care package took place today. Discussed what care she currently receives and whether this is still adequate or whether needs to be increased/changed. The assessor was very professional going through all the details of the package and asking Mum if any issues with any elements of care or any individual attending. Mum expressed satisfaction with the care received and praised all individual carers who have visited her for their kindness and pleasant attitude when attending.
06 December 2024
The carers I have had for many months have been kind, courteous, and very pleasant. Some do their job better than others but on the whole, they do a good job and are very respectful.
05 December 2024
I have found my carers respectful and cheerful when caring for me. They listen to my requests and are happy to carry them out. The timing of calls is generally ok, I appreciate if other clients have an emergency call that maybe delayed. Carers usually let me know if there is a delay which is helpful.
25 November 2024
Absolutely shocking company! They leave rotting food in my mother's fridge then feed it to her, she can't walk to check dates so the carers should be doing this but they do not! They leave her bungalow an absolute mess, they refuse to do their jobs. They have even left her with not being fed her lunch and tea on some days because the carer is running late. They don't help her wash properly. I wouldn't let them look after rats! Shocking, absolutely shocking!
04 November 2024
Not always on time especially in the morning and the evening. Sometimes tasks I ask for and can't do myself because I am disabled, I can't wash without a frame, especially like turning the light on is not fulfilled. Checking the fridge for food out of date, sometimes leaving the fridge and freezer door open. Not all carers are like this, there are some very helpful ones.
11 October 2024
So lovely to see one of the carers again we have missed her, such a pleasant caring young lady and my daughter has really taken to her. When I've had to speak to SNE they have been helpful and listened to what I had to say.
10 October 2024
The staff are always pleasant and friendly, always inform me if running late and always ask how my mum is. If anything needs doing before they leave. If anything maybe come a bit early on an evening, especially in summer but I understand needs to fit in with rota.
09 October 2024
SNE Care ladies are always cheerful, kind, considerate, very efficient, & helpful. They treat the patient with respect & always are aware of protecting her dignity. When our road was closed overnight for several weeks, the visiting ladies altered the last time they came each day by 2 hours to ensure the patient was still properly prepared for bed. They have also on occasion alerted us to symptoms which needed medical care from various health professionals. After each visit, the ladies write a record of what they have done. This means the next carers who attend, if different, are always up-to-date on the patient's current needs and challenges. Twice when the patient has returned from the hospital with little warning, the local management team have ensured their ladies have swiftly arrived to help settle her back home. We feel the company provides excellent value for the full fees. We would recommend/have recommended SNE Care to all health professionals we've encountered.
09 October 2024
SNE Care Services Northallerton were extremely caring and understanding of my mother's needs. Their punctuality was excellent, and their politeness was exceptional. They were extremely professional and contacted me whenever there was a problem.
02 October 2024
Always polite, kind, friendly and took my son's interest as a priority. The carers were never late and were helpful with other duties in the house. My son always seemed to feel comfortable in the carer's company.
05 June 2024
We were very happy with the care review. It was thorough, we were asked questions that I hadn't even thought of and offered solutions that were appropriate. The member of staff that did the care review was friendly, and professional and listened to what we had to say.
19 March 2024
SNE Care were fabulous, we couldn’t recommend them enough. The staff were very compassionate, respectful and caring towards my late mother. They offered a full package of care for morning, afternoon and nighttime calls. My mother responded well to them and she especially liked her carer and another young girl. We were happy with the service you provided and will never forget you all, thank you so much.
14 March 2024
During the period of July 2022 to October 2023, the carers came to look after my mum 3 times a day. They have been amazing during this time, they were always patient, very kind and friendly and made sure my mum was always at ease as she was usually confused. We are very grateful for all of their help. They made my dad's and my life caring for my mum so much easier. They deserve so much for all the help. Caring is a hard job emotionally and physically. A massive thank you to you all. One thing I would suggest would be a little more training with new staff on certain things like hoists and ceiling track hoists. Thank you again.
14 March 2024
Excellent service by fantastic people. Both myself and my family feel reassured that our dad is in safe hands. They proactively fix problems, such as medication running out and each of them always communicates with us whenever necessary. The company provides live reports if we need to monitor normal visits, which is excellent. They have eased the pain and anguish we were experiencing before we started the services.
09 August 2023
I am writing on behalf of my father and family to say what a fantastic service your team of carers are providing for my father. Given the existing challenges faced by the healthcare system, I wanted to provide some feedback to you about how every interaction that we receive from SNE has been extremely positive. The team are always attentive and arrive with a refreshing, positive attitude, which immediately places you at ease and nothing is ever too much trouble. The level of care, compassion and support that the carers are providing, must be acknowledged and the fact that they are consistently arriving before 7 am each morning, and for the midday and evening sessions, there is never an occasion where they have been late or failed to attend. I would not hesitate to recommend SNE care to anyone looking for home care, and I have already commented on how impressed I am with other stakeholders within the care system.
Latest Reviews for SNE Care Services Northallerton
04 March 2025
Every single one of the carers are both polite and extremely caring for my wife. I find the app system very useful and detailed even though the need to insert the person's family name is somewhat pointless when it is at the bottom of the access form.
27 February 2025
Excellent service from the lovely carers at SNE. Thank you all for making a big difference in my life. The carers always treat me with dignity and respect. The best carers I know and would recommend the service to others.
11 February 2025
SNE Care Services have given excellent care over the 3 years I've had the care. They are friendly and caring, can't fault them at all they are all great. Would recommend them to anyone.
19 December 2024
An assessment review of my mum's care package took place today. Discussed what care she currently receives and whether this is still adequate or whether needs to be increased/changed. The assessor was very professional going through all the details of the package and asking Mum if any issues with any elements of care or any individual attending. Mum expressed satisfaction with the care received and praised all individual carers who have visited her for their kindness and pleasant attitude when attending.
06 December 2024
The carers I have had for many months have been kind, courteous, and very pleasant. Some do their job better than others but on the whole, they do a good job and are very respectful.
05 December 2024
I have found my carers respectful and cheerful when caring for me. They listen to my requests and are happy to carry them out. The timing of calls is generally ok, I appreciate if other clients have an emergency call that maybe delayed. Carers usually let me know if there is a delay which is helpful.
25 November 2024
Absolutely shocking company! They leave rotting food in my mother's fridge then feed it to her, she can't walk to check dates so the carers should be doing this but they do not! They leave her bungalow an absolute mess, they refuse to do their jobs. They have even left her with not being fed her lunch and tea on some days because the carer is running late. They don't help her wash properly. I wouldn't let them look after rats! Shocking, absolutely shocking!
04 November 2024
Not always on time especially in the morning and the evening. Sometimes tasks I ask for and can't do myself because I am disabled, I can't wash without a frame, especially like turning the light on is not fulfilled. Checking the fridge for food out of date, sometimes leaving the fridge and freezer door open. Not all carers are like this, there are some very helpful ones.
11 October 2024
So lovely to see one of the carers again we have missed her, such a pleasant caring young lady and my daughter has really taken to her. When I've had to speak to SNE they have been helpful and listened to what I had to say.
10 October 2024
The staff are always pleasant and friendly, always inform me if running late and always ask how my mum is. If anything needs doing before they leave. If anything maybe come a bit early on an evening, especially in summer but I understand needs to fit in with rota.
09 October 2024
SNE Care ladies are always cheerful, kind, considerate, very efficient, & helpful. They treat the patient with respect & always are aware of protecting her dignity. When our road was closed overnight for several weeks, the visiting ladies altered the last time they came each day by 2 hours to ensure the patient was still properly prepared for bed. They have also on occasion alerted us to symptoms which needed medical care from various health professionals. After each visit, the ladies write a record of what they have done. This means the next carers who attend, if different, are always up-to-date on the patient's current needs and challenges. Twice when the patient has returned from the hospital with little warning, the local management team have ensured their ladies have swiftly arrived to help settle her back home. We feel the company provides excellent value for the full fees. We would recommend/have recommended SNE Care to all health professionals we've encountered.
09 October 2024
SNE Care Services Northallerton were extremely caring and understanding of my mother's needs. Their punctuality was excellent, and their politeness was exceptional. They were extremely professional and contacted me whenever there was a problem.
02 October 2024
Always polite, kind, friendly and took my son's interest as a priority. The carers were never late and were helpful with other duties in the house. My son always seemed to feel comfortable in the carer's company.
05 June 2024
We were very happy with the care review. It was thorough, we were asked questions that I hadn't even thought of and offered solutions that were appropriate. The member of staff that did the care review was friendly, and professional and listened to what we had to say.
19 March 2024
SNE Care were fabulous, we couldn’t recommend them enough. The staff were very compassionate, respectful and caring towards my late mother. They offered a full package of care for morning, afternoon and nighttime calls. My mother responded well to them and she especially liked her carer and another young girl. We were happy with the service you provided and will never forget you all, thank you so much.
14 March 2024
During the period of July 2022 to October 2023, the carers came to look after my mum 3 times a day. They have been amazing during this time, they were always patient, very kind and friendly and made sure my mum was always at ease as she was usually confused. We are very grateful for all of their help. They made my dad's and my life caring for my mum so much easier. They deserve so much for all the help. Caring is a hard job emotionally and physically. A massive thank you to you all. One thing I would suggest would be a little more training with new staff on certain things like hoists and ceiling track hoists. Thank you again.
14 March 2024
Excellent service by fantastic people. Both myself and my family feel reassured that our dad is in safe hands. They proactively fix problems, such as medication running out and each of them always communicates with us whenever necessary. The company provides live reports if we need to monitor normal visits, which is excellent. They have eased the pain and anguish we were experiencing before we started the services.
09 August 2023
I am writing on behalf of my father and family to say what a fantastic service your team of carers are providing for my father. Given the existing challenges faced by the healthcare system, I wanted to provide some feedback to you about how every interaction that we receive from SNE has been extremely positive. The team are always attentive and arrive with a refreshing, positive attitude, which immediately places you at ease and nothing is ever too much trouble. The level of care, compassion and support that the carers are providing, must be acknowledged and the fact that they are consistently arriving before 7 am each morning, and for the midday and evening sessions, there is never an occasion where they have been late or failed to attend. I would not hesitate to recommend SNE care to anyone looking for home care, and I have already commented on how impressed I am with other stakeholders within the care system.