Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Home Instead (Lewisham & Southwark)

stars
stars 21 March 2025
Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional service. The managers are extremely knowledgeable about different presentations of illness and conditions. Every service and interaction was carried out with sensitivity and thoughtfulness. Home Instead helped with the cleaning and accompanied my brother to hospital appointments. Nothing was too much trouble. The standard of the cleaning was very high and the staff formed a sincere and encouraging rapport with my brother, which he appreciated and we do too. The beauty of Home Instead is the depth of knowledge and the flexibility. They can start off with cleaning and progress to offering a care service also. They are able to tailor their package to the precise needs of the service user. One incident which sticks in my mind is that when my brother went to hospital, accompanied by a Home Instead carer, she stayed until he was admitted.
Review from Josephine H (Sister of Client/Service User)
stars
stars 20 February 2024
We have been using Home Instead for 8 months. Mum's carepro has been fantastic from day 1. She provides Mum with companionship and reassurance above all and also restored Mum's confidence in going for short walks and outings. Our carepro has been totally reliable and professional at all times. Together with her line manager, our carepro has been able to adapt to Mum's changing needs.
Review from T L (Daughter of Client/Service User)