Submit a Review for Home Instead (Monmouth, Abergavenny & Pontypool)
Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA
View Full Details of Home Instead (Monmouth, Abergavenny & Pontypool)Latest Reviews for Home Instead (Monmouth, Abergavenny & Pontypool)
21 April 2025
My wife's carers are wonderful. They are respectful, punctual, cheerful and positive. They bathe and chat to her every day and she is responding very well to the extra attention. They are easy to get on with and help each other arrange suitable visit times which we request and complete tasks - also covering each others' leave days. It has made the experience of bring someone into the home so much easier. We can get on with being a family instead of worrying about personal care.
11 April 2025
From our very first contact with Home Instead, their professionalism and compassion were evident. They promptly set up support for my mother and have provided ongoing care that has been exceptional. They carefully matched my mother's needs and personality with care professionals who consistently go above and beyond. The service has far exceeded my expectations. As a busy working mum, I often felt overwhelmed, but knowing my mother is in such capable and caring hands has brought me peace of mind and changed my life. I feel more settled and assured that she is receiving the best care possible. I cannot recommend Home Instead highly enough for their outstanding service and commitment.
05 June 2024
I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.
23 February 2024
Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated. Cannot fault a single thing. Thank you all so much.
19 February 2024
We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.
07 February 2024
Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.
28 November 2023
Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.
30 January 2023
An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.
20 December 2022
I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!
Latest Reviews for Home Instead (Monmouth, Abergavenny & Pontypool)
21 April 2025
My wife's carers are wonderful. They are respectful, punctual, cheerful and positive. They bathe and chat to her every day and she is responding very well to the extra attention. They are easy to get on with and help each other arrange suitable visit times which we request and complete tasks - also covering each others' leave days. It has made the experience of bring someone into the home so much easier. We can get on with being a family instead of worrying about personal care.
11 April 2025
From our very first contact with Home Instead, their professionalism and compassion were evident. They promptly set up support for my mother and have provided ongoing care that has been exceptional. They carefully matched my mother's needs and personality with care professionals who consistently go above and beyond. The service has far exceeded my expectations. As a busy working mum, I often felt overwhelmed, but knowing my mother is in such capable and caring hands has brought me peace of mind and changed my life. I feel more settled and assured that she is receiving the best care possible. I cannot recommend Home Instead highly enough for their outstanding service and commitment.
05 June 2024
I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.
23 February 2024
Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated. Cannot fault a single thing. Thank you all so much.
19 February 2024
We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.
07 February 2024
Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.
28 November 2023
Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.
30 January 2023
An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.
20 December 2022
I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!