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Unit 1 Meadow Court, Sheffield, S9 1BX
View Full Details of Valley Care SheffieldLatest Reviews for Valley Care Sheffield
07 November 2024
Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.
16 August 2024
Carer after carer just doing their own thing despite having the Care Plan on their phones. Just want to get in and out of the call as quickly as they can and do as little as they can. Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled as a moaner rather than a concerned family member looking after my mums wellbeing. My mum pays in full for these visits and it's just not good enough.
13 June 2024
The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.
Latest Reviews for Valley Care Sheffield
07 November 2024
Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.
16 August 2024
Carer after carer just doing their own thing despite having the Care Plan on their phones. Just want to get in and out of the call as quickly as they can and do as little as they can. Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled as a moaner rather than a concerned family member looking after my mums wellbeing. My mum pays in full for these visits and it's just not good enough.
13 June 2024
The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.