Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Aroma Care Leicestershire

stars
stars 12 March 2025
The carers are always cheerful, kind and very careful and correct in what they have to do for me. They look smart, clean and tidy and its a pleasure to be looked after by them.
Review from D B (Client / Service User)
stars
stars 12 March 2025
The service provided by Aroma Care is generally excellent, both in care and consideration for my requirements/needs. Carers are very experienced and able to adapt if necessary. Continuity of actual carer is sometimes an issue for me.
Review from Peter A (Client / Service User)
stars
stars 11 March 2025
I've been happy with my carers. One is more friendly than other.
Review from L C (Client / Service User)
stars
stars 11 March 2025
Care's doing good job.
Review from E H (Client / Service User)
stars
stars 07 March 2025
Helped me with washing and dressing twice a day. Cheerful, kind, experienced staff.
Review from M S (Client / Service User)
stars
stars 07 March 2025
Most of my experience has been good but I think most of that is down to the carer I have seen the most of. My biggest disappointment was when I had to ask for a woman to help me shower and a female carer came she was lovely but after was a failure mainly to do with time. By midday I had managed alone and then to get to 7:40pm was useless I really need a good time keeper that is 9am and 6pm. Shower Monday and Thursday evening. If you can't do this I ask you to be honest and tell me. My situation is I have very bad arthritis moving in the mornings is almost impossible.
Review from S P (Client / Service User)
stars
stars 07 March 2025
When two carers came it was generally the female who provided the care with the male (driver) sometimes just looking on, question why we should have to pay for two carers. I now have 1 carer on a morning only call and this is a male carer, question do you have any female carers who can drive? As a female carer would provide more dignity. Carers sometimes arrive up to an hour late due to weather or traffic - they should call ahead if this is the case - it also means that the care is then rushed to make up time. When I cancelled the carer over one weekend you were informed, but failed to tell the carer, who turned up on a Saturday morning.
Review from C W (Client / Service User)