Submit a Review for Walfinch Reigate & Horsham
Office 5, 7-11, High Street, Reigate, RH2 9AA
View Full Details of Walfinch Reigate & HorshamLatest Reviews for Walfinch Reigate & Horsham
29 July 2024
All the carers are delightful and keen to help us with whatever problems we might have. Nothing has been too much trouble, and they have encouraged my husband to do a little exercise when he was happy not to. Their spare time spent cleaning our ancient cottage has been much appreciated too.
08 May 2024
We contacted Walfinch (Reigate & Horsham) for our elderly mother through a word-of-mouth recommendation. My mother was recovering from a severe bout of winter flu and she needed some extra help around the house. Walfinch responded immediately to our enquiry and, after two initial meetings to discuss exactly what was required/envisaged to assist her, came up with a suggested weekly visit. This was designed to help my mother get back on her feet again and also to enable her to develop a relationship with a small team of carers who would be able to step up and help in the future, should she ever fall ill again. My mother lives (fiercely!) independently but through the helpful and kind attitude of her Walfinch carer, she positively looks forward to visits. In short, the whole Walfinch team is excellent, from management down, and we would recommend them unreservedly.
24 April 2024
We found Walfinch through the care matching site. From the earliest contacts I have always felt completely assured of their professionalism and the values underpinning their service. My husband spent 8 months in hospital with a serious illness and a profound nerve injury. When the NHS could not provide the re-enablement package on the agreed date Walfinch stepped up and within 24 hours had realised a schedule of care which addressed all our complexities and anxieties. Most importantly this allowed him to celebrate his birthday at home. 2 months later and my husband is much stronger. Our small team of regular carers are friendly and positive and promote independence. I am impressed by their commitment to learning and training We have seen the most senior and the most junior team members working on a wide range of 'problems' from continence to IT for environmental control. Their practical wisdom ensures his comfort and has given us the confidence to care for ourselves between visits.
24 April 2024
I was discharged from the hospital after eight months and was understandably concerned about what care would be like at home. I need not of worried at all the care I have received from the Walfinch carers has been top class. I’m looking for the carers to make a difference to my day, and they all achieve that they all unfailingly polite and a pleasure to have in your home. Not only do they provide me with care. They also help with my rehabilitation. I have no hesitation in recommending them.
13 March 2024
My sister has been having regular visits from carers and it has changed our lives that we don’t have to worry about her on a day-to-day basis as we know the carers are keeping an eye on her! They have worked hard on building a relationship with my sister and she looks forward to their visits.
04 March 2024
Walfinch (Reigate and Horsham) has provided exemplary and consistently excellent care for my mother. The initial assessment was sensitively handled with a natural human, one-to-one approach and that promise has been followed through week to week, day to day. Their staff are very kind, full of sensitive personality and have become more than carers - always going above and beyond. The company is led very efficiently and attentively and that lead is always available for routine things (eg booking changes) and for pressing, more critical matters - sorted with no fuss. That utterly reliable 24-hour availability and one-to-one service is rare and very valued. I would recommend Walfinch confidently to anyone looking for bespoke, respectful and authentic care. What could be seen as a negative stage of life, is in Walfinch’s hands turned into a real positive.
01 March 2024
A very caring company, and a great team, we couldn’t fault the girls who came to support and care for mum. The process of engaging the care, from start to finish was straightforward and the communication is excellent. With a concise invoice system and ease of payment, we felt a weight lifted from our shoulders.
20 February 2024
Excellent at all times. Very quick responses. Thoughtful. Considerate. Very helpful. I cannot fault them. In short highly recommend Walfinch.
20 February 2024
We contacted Walfinch 4 months ago to see what assistance they could provide for our sister who lives alone with a deteriorating disease. The initial contact with the management was both professional and showed a genuine concern for the well-being of not only our sister but the family members affected by this. We weren’t sure how our sister would respond but they were gentle and reassuring on the first meeting and subsequent meetings so that a trust has been developed in a short time. We are confident that the carers have the experience to continue to care for our sister as the disease develops. Our sister would only respond to caring and compassionate people who she can relate with as well. Involving Walfinch in the life of my sister has been a massive relief for everyone and we are very grateful for them.
04 January 2024
At a bewildering time for us as a family, Walfinch have been fabulous care providers for our 90-year-old father. They have been efficient and professional and so kind towards him. They have been quick to build a bond with him and our mother. They always respond if we contact them with no hurdle too tricky for them to assist with and often at short notice. They have helped take some of the load and worry from us as they are always so reassuring.
27 December 2023
The Walfinch team have been brilliant. The individual carers are very kind and attentive. The management are very approachable and responsive. The communications and expectations are clear and when issues do arise they are flexible and adaptable at finding solutions.
28 November 2023
Professional, friendly, extremely reliable service. Easy to contact, implicitly trustworthy. Always happy to go the extra mile. Extremely responsive to our changing care needs. Would highly recommend it.
27 November 2023
The team is very friendly and goes the extra mile to help my mum and engage her in activities where possible. The communication is excellent and always offer advice about the care package options.
22 November 2023
During the period covered, most care was provided by one member of staff in particular. I find her excellent in every way. She has a great depth of caring experience which she applies to her work with initiative, compassion, and kindness.
08 November 2023
We were recommended to contact Walfinch to provide companionship for my 86-year-old mother a couple of afternoons a week who has recently been diagnosed with dementia. I have nothing but praise for the service they offer - they are very friendly, flexible and reliable and all the carers are lovely - my mum is a different person.
08 November 2023
We were searching for a care company for our house-bound disabled mum. For weekends and the occasional day. We were having difficulty in finding the right company that would assist us and understand our mum's needs. Walfinch understood our mum's medical and mobility issues and was very aware that mum was very special to us, and that we wanted her carers to care for her like she was their own mum. Walfinch followed all the safety procedures and risk assessments for Mum and for their own carers and together we came up with a care plan which best suited Mum. Our mum is so happy with her care and we feel we can trust and not worry about mum in their care and hope they can continue to care for her in the future. Walfinch is always there for a chat and to resolve any care issues or updates we have. We would definitely recommend Walfinch Home Care for all your care needs.
02 November 2023
All carers have been excellent, very attentive and treated my mum with great care and dignity as she recovers from a hip operation. They have been punctual and also worked non-stop in their allocated time. Each has different strengths and I think my mum has appreciated seeing different people for the variety of interaction.
02 October 2023
My elderly but independent father suffered a stroke in April, which left him needing more help at home while he recuperated. I’m glad to say that the owner and his friendly team at Walfinch are providing excellent home support, helping my father get back on his feet, while he continues to live in the apartment he loves. We have found Walfinch’s service to be reliable, efficient and professional. My brother and I are kept regularly up to date regarding his health and well-being. My father too is very pleased since he now has a trusted team of carers, who know him well, who can take him shopping, prepare his favourite meals, accompany him to appointments and ensure he takes his prescribed medication. We’re reassured to know that my father is in safe hands!
12 September 2023
I cannot thank Walfinch Reigate & Horsham enough for the fantastic care they have provided for my father after he fell and broke his arm. Dad is severely visually impaired and was very resistant to accepting outside help. From my first phone call, a particular member of staff gave me reassurance and confidence that he understood Dad's particular needs and would provide kind, friendly carers who were sensitive to Dad's situation. Walfinch's carers have exceeded our expectations, helping Dad with domestic tasks, as well as providing companionship, home cooking and running errands, all of which enable him to live happily in his own home. I am truly grateful for the service they are providing.
11 September 2023
When looking for a company to provide in-home care for my mother we spoke to a number of people before meeting the manager from Walfinch Reigate and Horsham. At the interview, we were immediately struck by his kind, good-humoured and sensitive approach when talking to us about our mother and her needs, and it quickly became clear that he was motivated by a genuine desire to provide the best possible care for his clients. Since that time he and his team have provided a fantastic service, helping Mum with practical matters such as cleaning the hoover and at the same time giving her invaluable emotional support. She was particularly touched when the carer took the trouble to get a photo of her recently deceased cat framed for her. We are hugely grateful to Wallfinch for providing such outstanding care and can wholeheartedly recommend them.
Latest Reviews for Walfinch Reigate & Horsham
29 July 2024
All the carers are delightful and keen to help us with whatever problems we might have. Nothing has been too much trouble, and they have encouraged my husband to do a little exercise when he was happy not to. Their spare time spent cleaning our ancient cottage has been much appreciated too.
08 May 2024
We contacted Walfinch (Reigate & Horsham) for our elderly mother through a word-of-mouth recommendation. My mother was recovering from a severe bout of winter flu and she needed some extra help around the house. Walfinch responded immediately to our enquiry and, after two initial meetings to discuss exactly what was required/envisaged to assist her, came up with a suggested weekly visit. This was designed to help my mother get back on her feet again and also to enable her to develop a relationship with a small team of carers who would be able to step up and help in the future, should she ever fall ill again. My mother lives (fiercely!) independently but through the helpful and kind attitude of her Walfinch carer, she positively looks forward to visits. In short, the whole Walfinch team is excellent, from management down, and we would recommend them unreservedly.
24 April 2024
We found Walfinch through the care matching site. From the earliest contacts I have always felt completely assured of their professionalism and the values underpinning their service. My husband spent 8 months in hospital with a serious illness and a profound nerve injury. When the NHS could not provide the re-enablement package on the agreed date Walfinch stepped up and within 24 hours had realised a schedule of care which addressed all our complexities and anxieties. Most importantly this allowed him to celebrate his birthday at home. 2 months later and my husband is much stronger. Our small team of regular carers are friendly and positive and promote independence. I am impressed by their commitment to learning and training We have seen the most senior and the most junior team members working on a wide range of 'problems' from continence to IT for environmental control. Their practical wisdom ensures his comfort and has given us the confidence to care for ourselves between visits.
24 April 2024
I was discharged from the hospital after eight months and was understandably concerned about what care would be like at home. I need not of worried at all the care I have received from the Walfinch carers has been top class. I’m looking for the carers to make a difference to my day, and they all achieve that they all unfailingly polite and a pleasure to have in your home. Not only do they provide me with care. They also help with my rehabilitation. I have no hesitation in recommending them.
13 March 2024
My sister has been having regular visits from carers and it has changed our lives that we don’t have to worry about her on a day-to-day basis as we know the carers are keeping an eye on her! They have worked hard on building a relationship with my sister and she looks forward to their visits.
04 March 2024
Walfinch (Reigate and Horsham) has provided exemplary and consistently excellent care for my mother. The initial assessment was sensitively handled with a natural human, one-to-one approach and that promise has been followed through week to week, day to day. Their staff are very kind, full of sensitive personality and have become more than carers - always going above and beyond. The company is led very efficiently and attentively and that lead is always available for routine things (eg booking changes) and for pressing, more critical matters - sorted with no fuss. That utterly reliable 24-hour availability and one-to-one service is rare and very valued. I would recommend Walfinch confidently to anyone looking for bespoke, respectful and authentic care. What could be seen as a negative stage of life, is in Walfinch’s hands turned into a real positive.
01 March 2024
A very caring company, and a great team, we couldn’t fault the girls who came to support and care for mum. The process of engaging the care, from start to finish was straightforward and the communication is excellent. With a concise invoice system and ease of payment, we felt a weight lifted from our shoulders.
20 February 2024
Excellent at all times. Very quick responses. Thoughtful. Considerate. Very helpful. I cannot fault them. In short highly recommend Walfinch.
20 February 2024
We contacted Walfinch 4 months ago to see what assistance they could provide for our sister who lives alone with a deteriorating disease. The initial contact with the management was both professional and showed a genuine concern for the well-being of not only our sister but the family members affected by this. We weren’t sure how our sister would respond but they were gentle and reassuring on the first meeting and subsequent meetings so that a trust has been developed in a short time. We are confident that the carers have the experience to continue to care for our sister as the disease develops. Our sister would only respond to caring and compassionate people who she can relate with as well. Involving Walfinch in the life of my sister has been a massive relief for everyone and we are very grateful for them.
04 January 2024
At a bewildering time for us as a family, Walfinch have been fabulous care providers for our 90-year-old father. They have been efficient and professional and so kind towards him. They have been quick to build a bond with him and our mother. They always respond if we contact them with no hurdle too tricky for them to assist with and often at short notice. They have helped take some of the load and worry from us as they are always so reassuring.
27 December 2023
The Walfinch team have been brilliant. The individual carers are very kind and attentive. The management are very approachable and responsive. The communications and expectations are clear and when issues do arise they are flexible and adaptable at finding solutions.
28 November 2023
Professional, friendly, extremely reliable service. Easy to contact, implicitly trustworthy. Always happy to go the extra mile. Extremely responsive to our changing care needs. Would highly recommend it.
27 November 2023
The team is very friendly and goes the extra mile to help my mum and engage her in activities where possible. The communication is excellent and always offer advice about the care package options.
22 November 2023
During the period covered, most care was provided by one member of staff in particular. I find her excellent in every way. She has a great depth of caring experience which she applies to her work with initiative, compassion, and kindness.
08 November 2023
We were recommended to contact Walfinch to provide companionship for my 86-year-old mother a couple of afternoons a week who has recently been diagnosed with dementia. I have nothing but praise for the service they offer - they are very friendly, flexible and reliable and all the carers are lovely - my mum is a different person.
08 November 2023
We were searching for a care company for our house-bound disabled mum. For weekends and the occasional day. We were having difficulty in finding the right company that would assist us and understand our mum's needs. Walfinch understood our mum's medical and mobility issues and was very aware that mum was very special to us, and that we wanted her carers to care for her like she was their own mum. Walfinch followed all the safety procedures and risk assessments for Mum and for their own carers and together we came up with a care plan which best suited Mum. Our mum is so happy with her care and we feel we can trust and not worry about mum in their care and hope they can continue to care for her in the future. Walfinch is always there for a chat and to resolve any care issues or updates we have. We would definitely recommend Walfinch Home Care for all your care needs.
02 November 2023
All carers have been excellent, very attentive and treated my mum with great care and dignity as she recovers from a hip operation. They have been punctual and also worked non-stop in their allocated time. Each has different strengths and I think my mum has appreciated seeing different people for the variety of interaction.
02 October 2023
My elderly but independent father suffered a stroke in April, which left him needing more help at home while he recuperated. I’m glad to say that the owner and his friendly team at Walfinch are providing excellent home support, helping my father get back on his feet, while he continues to live in the apartment he loves. We have found Walfinch’s service to be reliable, efficient and professional. My brother and I are kept regularly up to date regarding his health and well-being. My father too is very pleased since he now has a trusted team of carers, who know him well, who can take him shopping, prepare his favourite meals, accompany him to appointments and ensure he takes his prescribed medication. We’re reassured to know that my father is in safe hands!
12 September 2023
I cannot thank Walfinch Reigate & Horsham enough for the fantastic care they have provided for my father after he fell and broke his arm. Dad is severely visually impaired and was very resistant to accepting outside help. From my first phone call, a particular member of staff gave me reassurance and confidence that he understood Dad's particular needs and would provide kind, friendly carers who were sensitive to Dad's situation. Walfinch's carers have exceeded our expectations, helping Dad with domestic tasks, as well as providing companionship, home cooking and running errands, all of which enable him to live happily in his own home. I am truly grateful for the service they are providing.
11 September 2023
When looking for a company to provide in-home care for my mother we spoke to a number of people before meeting the manager from Walfinch Reigate and Horsham. At the interview, we were immediately struck by his kind, good-humoured and sensitive approach when talking to us about our mother and her needs, and it quickly became clear that he was motivated by a genuine desire to provide the best possible care for his clients. Since that time he and his team have provided a fantastic service, helping Mum with practical matters such as cleaning the hoover and at the same time giving her invaluable emotional support. She was particularly touched when the carer took the trouble to get a photo of her recently deceased cat framed for her. We are hugely grateful to Wallfinch for providing such outstanding care and can wholeheartedly recommend them.