Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Ontime Response Healthcare Norfolk

stars
stars 14 June 2023
As a husband, I shall be eternally grateful for the way the carers have treated and attended to all my wife's needs. They are very attentive and easy to talk to and explain our hopes and fears. They are economical with the resources. Thank you so much for the attention given at the outset of the care. The company should be proud of them all.
Review from David S (Husband of Client/Service User)
stars
stars 14 June 2023
They are absolutely brilliant. No problems whatsoever. They are polite, conscientious and hardworking. They are punctual, kind, considerate, friendly and respectful to both myself and my partner. They treat my partner with dignity.
Review from Susan G (Partner of Client/Service User)