Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Overall Experience:  stars

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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Saannie Medical Services (North Wales)

stars
stars 17 February 2025
The care my mum has received via Saannie Medical Services has been second to none from the initial promise of "it will be a small consistent team" to excellent communication and above all the wonderful way my mum was looked after by the lovely dedicated staff. Mum was given great dignity and treated with the greatest respect. The carers were always on time, always pleasant, very presentable and went the extra mile if needed. I can't recommend this company enough.
Review from D T (Daughter of Client/Service User)
stars
stars 13 September 2024
I have employed Saannie for some time but as my circumstances have changed recently I have had to extend the hours of attendance sometimes at short notice. I have found the response from the office staff quick and sympathetic. The carers visiting me are polite and capable. The timetable is updated swiftly and I have the same visitors who have got to know me and my circumstances. I am happy to continue with them.
Review from Clive W (Client / Service User)
stars
stars 21 August 2024
I have found the service provided by Saannie Medical Services to be of a high standard. Two carers look after me on a rota basis. I have no complaints they are empathetic, kind and very competent. When I have contacted the office my requests have been dealt with efficiently and and speedily. I thoroughly recommend Saannie Medical Services.
Review from E W (Client / Service User)
stars
stars 15 August 2024
I have been involved with carers and found them to be punctual, pleasant and conscientious. Staff have been quick to respond when I have requested changes to call times etc. I was disappointed with te errors in the original assessment, recorded 16/04/24.
Review from Peter W (Client / Service User)
stars
stars 18 July 2023
My dad was unwell, and we had given up thinking he is deteriorating in hospital, dehydrated and lost weight. Since using this provider, their care was excellent. I can't believe how our dad managed to eat and drink adequately now.
Review from Daniel R (Son of Client/Service User)
stars
stars 10 July 2023
Very satisfied with the care provided. Carers are friendly and courteous. Tidy in appearance. Prompt arrival. Very attentive and patient.
Review from S S (Wife of Client/Service User)