Submit a Review for Alcedo Care Trafford
Lamba House, 5 Scholar Green Road, Manchester, M32 0TR
View Full Details of Alcedo Care TraffordLatest Reviews for Alcedo Care Trafford
03 January 2025
We asked Alcedo Trafford to supply a care package for our elderly father. The staff were initially friendly and helpful but all that changed when we noticed discrepancies between the care reports and invoices. Our queries were met with avoidance and silence. When we eventually received a response Alcedo insisted on billing us for visits even though there was no proof that they had taken place. When we refused to pay for undocumented visits, Alcedo terminated the contract. Being so utterly disappointed with the way our concerns were dealt with, we reported our experience to the Care Quality Commission (CQC). We have found Alcedo to be a company who prioritises financial gain over care and accountability. When they lost our trust, it raised serious concerns over the welfare of our father. We feel it is our duty to highlight our experience and needless to say, we would not recommend this company to anyone. This is a condensed review, full review on another platform.
12 September 2024
My mother was supported by carers from Alcedo Care. The ladies who came to visit my mum were so understanding and spent the full time supporting my mum with personal care and administering medication and meals. When they had finished supporting her physically, they would spend any extra time having chats with her. They were all truly amazing.
20 June 2024
Excellent service carers arrived on time and went the extra mile when caring for my father.
20 June 2024
My child has been receiving care from Alcedo Care, and it has been one of the best care companies. The staff have been ever so understanding and patient with my son when providing care. The office staff have been very helpful with the times of visits and any concerns or enquiries I had. The nursing teams are excellent and deserve more recognition for their hard work as well as everyone that is involved in my son's care.
31 May 2024
The carers who came to see my father were absolutely brilliant took care of my father with dignity and care. Could not have picked a better care company! Office staff were great and supportive with all aspects of needs and any queries. Carers and office staff are brilliant! Great company! Will be recommending to everyone I know!
31 May 2024
The level of care received for my auntie was amazing. Every need was treated with impeccable care and the staff were always so helpful. The office staff were always up to date with their care facilities and always adapted to provide the most sufficient care for my auntie. She always feels respected and valued when cared for and I couldn't appreciate the company more.
31 May 2024
One of the excellent care providers I have been with. Very efficient and effective with the quality of care provided. Would definitely recommend to others.
31 May 2024
My son has been supported by Alcedo Care since March 2024. I find that the carers are understanding and compassionate about my son's needs. The management are easy to approach with open communication.
24 May 2024
Alcedo has gone above and beyond to care for my son, especially after an incident that happened and have made changes throughout the company to ensure they're not repeated. Besides this particular carer I cannot fault any we have had. They're all lovely and more than capable of caring for my son and I am very happy with the service. The only issue sometimes is lack of communication but this is improving.
24 May 2024
Alcedo Care supports my dad with social activities a few times a week. The carers that attend from the Trafford branch have been amazing with him. They take him to different places and keep him occupied. They distract him in a positive manner when he is feeling low. Honestly, I am amazed by the fantastic work they do.
20 May 2024
Alcedo Care has been looking after my mum who has complex needs. They are caring and compassionate. The dedication from the whole team is outstanding, they always listen and are quick to respond when my mum's health changes which unfortunately is frequent. Massive support and wonderful genuine people.
07 May 2024
Alcedo are working closely with client and ourselves to set up discharge team for the community. It is a complex process due to large number on the team and requirements of the hospital. The team are communicating well with client, client partner and hospital team. They are working really hard to achieve discharge requirements.
29 April 2024
After initial teething problems (i.e. communication) since having a regular consistent carer for 8 months and new faces in the office communication and consistency has greatly improved.
13 March 2024
My experience with Alcedo Care was good for taking care of my daughter. Their team was listening to my daughter's needs and they were happy to find the best person to take care of my daughter. The main impression about their services is they keep an eye on their staff and always train them to do their best.
20 February 2024
We have been very pleased with the care our child has received from Alcedo. They took the time to engage in thorough training for his condition and they ensured all staff that work with him had met him and begun to build a relationship with him before they took him out of the home. The staff I have met genuinely seem to care for him and want to give him positive experiences. The management staff are very responsive to emails and phone calls and flexible in the support they provide. I would definitely recommend Alcedo to others.
18 December 2023
Carers try their best with my mum, who, unfortunately, due to Alzheimer's, isn't the easiest client at times. They generally place their daily reports on the app, which is helpful, and on the rare occasion they are running late, they will ring me to tell me.
22 November 2023
Alcedo Care Trafford have supported my mum for the past few weeks and can honestly say they are amazing. Definitely would recommend to people in Manchester looking for a 5* care company for themselves or a loved one. Very caring and wonderful team.
14 November 2023
Outstanding care company. Having used other care companies in the past, this has to be the best. They are reliable, communication is excellent and the care my son receives is excellent. The carers are very well-mannered and polite.
Latest Reviews for Alcedo Care Trafford
03 January 2025
We asked Alcedo Trafford to supply a care package for our elderly father. The staff were initially friendly and helpful but all that changed when we noticed discrepancies between the care reports and invoices. Our queries were met with avoidance and silence. When we eventually received a response Alcedo insisted on billing us for visits even though there was no proof that they had taken place. When we refused to pay for undocumented visits, Alcedo terminated the contract. Being so utterly disappointed with the way our concerns were dealt with, we reported our experience to the Care Quality Commission (CQC). We have found Alcedo to be a company who prioritises financial gain over care and accountability. When they lost our trust, it raised serious concerns over the welfare of our father. We feel it is our duty to highlight our experience and needless to say, we would not recommend this company to anyone. This is a condensed review, full review on another platform.
12 September 2024
My mother was supported by carers from Alcedo Care. The ladies who came to visit my mum were so understanding and spent the full time supporting my mum with personal care and administering medication and meals. When they had finished supporting her physically, they would spend any extra time having chats with her. They were all truly amazing.
20 June 2024
Excellent service carers arrived on time and went the extra mile when caring for my father.
20 June 2024
My child has been receiving care from Alcedo Care, and it has been one of the best care companies. The staff have been ever so understanding and patient with my son when providing care. The office staff have been very helpful with the times of visits and any concerns or enquiries I had. The nursing teams are excellent and deserve more recognition for their hard work as well as everyone that is involved in my son's care.
31 May 2024
The carers who came to see my father were absolutely brilliant took care of my father with dignity and care. Could not have picked a better care company! Office staff were great and supportive with all aspects of needs and any queries. Carers and office staff are brilliant! Great company! Will be recommending to everyone I know!
31 May 2024
The level of care received for my auntie was amazing. Every need was treated with impeccable care and the staff were always so helpful. The office staff were always up to date with their care facilities and always adapted to provide the most sufficient care for my auntie. She always feels respected and valued when cared for and I couldn't appreciate the company more.
31 May 2024
One of the excellent care providers I have been with. Very efficient and effective with the quality of care provided. Would definitely recommend to others.
31 May 2024
My son has been supported by Alcedo Care since March 2024. I find that the carers are understanding and compassionate about my son's needs. The management are easy to approach with open communication.
24 May 2024
Alcedo has gone above and beyond to care for my son, especially after an incident that happened and have made changes throughout the company to ensure they're not repeated. Besides this particular carer I cannot fault any we have had. They're all lovely and more than capable of caring for my son and I am very happy with the service. The only issue sometimes is lack of communication but this is improving.
24 May 2024
Alcedo Care supports my dad with social activities a few times a week. The carers that attend from the Trafford branch have been amazing with him. They take him to different places and keep him occupied. They distract him in a positive manner when he is feeling low. Honestly, I am amazed by the fantastic work they do.
20 May 2024
Alcedo Care has been looking after my mum who has complex needs. They are caring and compassionate. The dedication from the whole team is outstanding, they always listen and are quick to respond when my mum's health changes which unfortunately is frequent. Massive support and wonderful genuine people.
07 May 2024
Alcedo are working closely with client and ourselves to set up discharge team for the community. It is a complex process due to large number on the team and requirements of the hospital. The team are communicating well with client, client partner and hospital team. They are working really hard to achieve discharge requirements.
29 April 2024
After initial teething problems (i.e. communication) since having a regular consistent carer for 8 months and new faces in the office communication and consistency has greatly improved.
13 March 2024
My experience with Alcedo Care was good for taking care of my daughter. Their team was listening to my daughter's needs and they were happy to find the best person to take care of my daughter. The main impression about their services is they keep an eye on their staff and always train them to do their best.
20 February 2024
We have been very pleased with the care our child has received from Alcedo. They took the time to engage in thorough training for his condition and they ensured all staff that work with him had met him and begun to build a relationship with him before they took him out of the home. The staff I have met genuinely seem to care for him and want to give him positive experiences. The management staff are very responsive to emails and phone calls and flexible in the support they provide. I would definitely recommend Alcedo to others.
18 December 2023
Carers try their best with my mum, who, unfortunately, due to Alzheimer's, isn't the easiest client at times. They generally place their daily reports on the app, which is helpful, and on the rare occasion they are running late, they will ring me to tell me.
22 November 2023
Alcedo Care Trafford have supported my mum for the past few weeks and can honestly say they are amazing. Definitely would recommend to people in Manchester looking for a 5* care company for themselves or a loved one. Very caring and wonderful team.
14 November 2023
Outstanding care company. Having used other care companies in the past, this has to be the best. They are reliable, communication is excellent and the care my son receives is excellent. The carers are very well-mannered and polite.