Submit a Review for Bromley Healthcare Care at Home
Central Court, 1B Knoll Rise, Orpington, BR6 0JA
View Full Details of Bromley Healthcare Care at HomeLatest Reviews for Bromley Healthcare Care at Home
04 July 2024
I would like to say thank you to the lovely carers looking after my mum. They are kind, caring, patient and jovial. It gives me and my family peace of mind knowing that she is in such good hands. Thank you so much.
05 March 2024
Overall I am very satisfied with the care my mother receives. Of course, there will always be something you might not do yourself but with the time they have to provide a meal, personal care, laundry, they do very well. There could be more effort to check meal plans, dates of fresh food, not defrosting cook from frozen meals. They have done a good job with her complex needs.
26 February 2024
After a fall my mum has been cared for by Bromley Healthcare Care at Home on their re-enablement programme. I have found their care team to be exceptional, and very caring not only with my mum but also offering me support and guidance. Obviously, care is their priority but their admin team and management are always on hand and very happy to help where possible. I wish the team continued success.
19 December 2023
Thanks for your excellent care, lovely carers.
18 December 2023
I look forward to seeing my carer every week, it makes me feel better in myself and can speak about any problems I have.
12 December 2023
Overall, very good.
12 December 2023
The main problem is the arrival time carers arrive which can be after midday.
29 November 2023
Overall, pleased with the care my mum gets. Sometimes, she is told she has no "wipes" or pads, and then, I find them under the clothes! Not looking! Appreciate the girls have a tough job and sometimes don't have enough time to maybe spend more time, but the girls do well in a difficult job, and overall, we are really pleased with the care that is given to our mum! Thank you.
28 November 2023
The care company have been looking after my mother for over ten years. She is treated with dignity, love and friendship by most of her carers. My mother has dementia, so can be volatile, and they are good at calming her down. She is assessed regularly, and they have managed to get Mum to go to a day centre weekly, which has improved her mental health amazingly.
28 November 2023
Negatives: So many different carers for someone with Dementia. A few 'regulars' would be far better. Call times are often too late in the morning for meds, and messages don't always reach the carer e.g. don't just get the client up early as requested, the reason is for an appointment, and the carer needs to know that. Positives: Management is very friendly and usually very effective. The majority of carers are very supportive, friendly and aware of privacy and dignity. The care is far better than previous company experience. They try their best to help with requests. Usually quick to respond to feedback. The phone is answered quickly around 99% of the time.
28 November 2023
I live in Australia and my parents are in the UK, so as you can imagine it can be quite hard now they are in their twilight years. My mum had a stroke last year and most recently a nasty fall where she broke her hip. Since her discharge from hospital the team from Bromley Health Care have been in every day assisting both my parents (my dad has dementia). My mum informs me that the carers have been exemplary. I myself have had nothing but positive communication with their Field Care Supervisor. There were a couple of issues, where the carers were running late, I emailed them and received an immediate response and any issues were resolved, quickly and efficiently. Although I speak to my mum and dad every morning (night for me) the app is a great tool to use, so I can easily see what is happening on each visit and if there is anything I need to address.
22 November 2023
Very caring and efficient service. Makes a real difference seeing somebody each day to help with care needs.
03 October 2023
My main carer is great but some weekend staff are not so good.
28 September 2023
An absolutely perfect service, very reliable at a constant regular time. Carers are very caring, friendly and very efficient. We consider ourselves to be very fortunate to have found this company and would highly recommend them.
20 September 2023
Bromley Healthcare looked after my mum, who has Alzheimer’s, and ensured she could live in her home for as long as possible. I found them highly professional, and their care was fantastic and treated Mum with great dignity. It was lovely how a few of the Bromley Healthcare team even visited Mum after she went into a care home. This is more than a job to them and has added value to the end of my mum's life. Thank you, Bromley Healthcare.
19 September 2023
Mum's care is exceptional. All the carers are very friendly and know Mum's needs. They are very caring, and to my mind, work very hard. Nothing is too much trouble. Mum is very happy with the care she receives. It's peace of mind for me as I am not local and to know someone is seeing to her every morning. Any problems, I am contacted and I can see the outcome of the morning call by going onto the app, which is very handy. They administer Mum's medication and all of the carers chat throughout the call. The service she gets is greatly appreciated by both Mum and me. We'll done!
Latest Reviews for Bromley Healthcare Care at Home
04 July 2024
I would like to say thank you to the lovely carers looking after my mum. They are kind, caring, patient and jovial. It gives me and my family peace of mind knowing that she is in such good hands. Thank you so much.
05 March 2024
Overall I am very satisfied with the care my mother receives. Of course, there will always be something you might not do yourself but with the time they have to provide a meal, personal care, laundry, they do very well. There could be more effort to check meal plans, dates of fresh food, not defrosting cook from frozen meals. They have done a good job with her complex needs.
26 February 2024
After a fall my mum has been cared for by Bromley Healthcare Care at Home on their re-enablement programme. I have found their care team to be exceptional, and very caring not only with my mum but also offering me support and guidance. Obviously, care is their priority but their admin team and management are always on hand and very happy to help where possible. I wish the team continued success.
19 December 2023
Thanks for your excellent care, lovely carers.
18 December 2023
I look forward to seeing my carer every week, it makes me feel better in myself and can speak about any problems I have.
12 December 2023
Overall, very good.
12 December 2023
The main problem is the arrival time carers arrive which can be after midday.
29 November 2023
Overall, pleased with the care my mum gets. Sometimes, she is told she has no "wipes" or pads, and then, I find them under the clothes! Not looking! Appreciate the girls have a tough job and sometimes don't have enough time to maybe spend more time, but the girls do well in a difficult job, and overall, we are really pleased with the care that is given to our mum! Thank you.
28 November 2023
The care company have been looking after my mother for over ten years. She is treated with dignity, love and friendship by most of her carers. My mother has dementia, so can be volatile, and they are good at calming her down. She is assessed regularly, and they have managed to get Mum to go to a day centre weekly, which has improved her mental health amazingly.
28 November 2023
Negatives: So many different carers for someone with Dementia. A few 'regulars' would be far better. Call times are often too late in the morning for meds, and messages don't always reach the carer e.g. don't just get the client up early as requested, the reason is for an appointment, and the carer needs to know that. Positives: Management is very friendly and usually very effective. The majority of carers are very supportive, friendly and aware of privacy and dignity. The care is far better than previous company experience. They try their best to help with requests. Usually quick to respond to feedback. The phone is answered quickly around 99% of the time.
28 November 2023
I live in Australia and my parents are in the UK, so as you can imagine it can be quite hard now they are in their twilight years. My mum had a stroke last year and most recently a nasty fall where she broke her hip. Since her discharge from hospital the team from Bromley Health Care have been in every day assisting both my parents (my dad has dementia). My mum informs me that the carers have been exemplary. I myself have had nothing but positive communication with their Field Care Supervisor. There were a couple of issues, where the carers were running late, I emailed them and received an immediate response and any issues were resolved, quickly and efficiently. Although I speak to my mum and dad every morning (night for me) the app is a great tool to use, so I can easily see what is happening on each visit and if there is anything I need to address.
22 November 2023
Very caring and efficient service. Makes a real difference seeing somebody each day to help with care needs.
03 October 2023
My main carer is great but some weekend staff are not so good.
28 September 2023
An absolutely perfect service, very reliable at a constant regular time. Carers are very caring, friendly and very efficient. We consider ourselves to be very fortunate to have found this company and would highly recommend them.
20 September 2023
Bromley Healthcare looked after my mum, who has Alzheimer’s, and ensured she could live in her home for as long as possible. I found them highly professional, and their care was fantastic and treated Mum with great dignity. It was lovely how a few of the Bromley Healthcare team even visited Mum after she went into a care home. This is more than a job to them and has added value to the end of my mum's life. Thank you, Bromley Healthcare.
19 September 2023
Mum's care is exceptional. All the carers are very friendly and know Mum's needs. They are very caring, and to my mind, work very hard. Nothing is too much trouble. Mum is very happy with the care she receives. It's peace of mind for me as I am not local and to know someone is seeing to her every morning. Any problems, I am contacted and I can see the outcome of the morning call by going onto the app, which is very handy. They administer Mum's medication and all of the carers chat throughout the call. The service she gets is greatly appreciated by both Mum and me. We'll done!