Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Big Hearts Recruitment Ltd

stars
stars 16 January 2025
Every one of the carers, who care for my husband, arrives on time, happy and cheerful and makes my husband feel at ease. They work well alongside our live-in carer, showing respect at letting him take the lead. They are well-trained and are kind and caring and respectful at all times. If there's ever a problem there is always someone to call to ask. The manager and staff always go out of their way to help sort any problems out.
Review from Louise M (Wife of Client/Service User)
stars
stars 16 January 2025
We are pleased with the care given to my husband by your carers. They are all cheerful, friendly and professional. They all give the care required and we are very satisfied.
Review from Terry W (Wife of Client/Service User)
stars
stars 13 January 2025
I have care morning and evening. I cannot fault them. Good timekeeping.
Review from Valerie J (Client / Service User)
stars
stars 06 January 2025
Generally very good service. Timekeeping of carers could be better but I realise they sometimes have a distance to travel between clients. Occasionally have to contact the office to remind them to send female carers (except for 2 males) as my sister does not like male carers washing and dressing her.
Review from M F (Brother of Client/Service User)
stars
stars 06 January 2025
To have carers is a provision which we appreciate. They provide the support of a third person in practical and moral needs. Personal needs could become onerous but these are lifted by the cheerful and willing assistance which they provide.
Review from Stephen B (Husband of Client/Service User)
stars
stars 06 January 2025
2 carers very good. Rest wash up, don't dry items. Got to remind them to refill kettle and empty waste bin.
Review from T T (Client / Service User)