Submit a Review for GoodOaks Homecare - Sussex South
72 Newland Road, Worthing, BN11 1LB
View Full Details of GoodOaks Homecare - Sussex SouthLatest Reviews for GoodOaks Homecare - Sussex South
11 March 2025
It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.
17 February 2025
My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.
07 February 2025
The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.
05 February 2025
GoodOaks Homecare provides an excellent and professional service. Staff are friendly, flexible and nothing is too much trouble to ensure my aunt is happy and safe. This reassurance is so important for the family. Thank you.
20 January 2025
Good reports from parents, helping with their situation. The carer listens to the issues and acts accordingly. Carer having a car is good, allowing freedom to go shopping and have a break from being at home.
26 November 2024
Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.
15 November 2024
My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.
16 October 2024
The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.
07 October 2024
Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily they made it seamless for us!
09 September 2024
I would like to take a moment to commend the efforts of the Sussex South GoodOaks team. The carer has formed a strong bond with my father; this has helped the carer to provide support and care to a high standard. The entire team have shown understanding of my father's moods, concerns, and need for encouragement, and have done so in a respectful and dignity-maintaining manner, whilst simultaneously keeping a light-hearted and pleasant tone to the engagements. Highly recommended.
04 September 2024
My husband has Parkinson's and we have found it more and more difficult to cope. I was reluctant to call for help but felt I had to. I spoke with a number of companies. When I called Good Oaks the owner answered the phone at the weekend, she chatted to me for a long time and reassured me. The carers are lovely I don't know where they find these people - they make sure that the same carers come all the time so we don't have strangers coming into the house. Thank you I would recommend this company.
29 August 2024
From the very start, the service has been exceptional. Very professional, very caring. All of our needs have been met and we feel very secure in the service and care we are being given.
31 July 2024
GoodOaks have provided an excellent professional standard of care for my aunt. They performed a thorough pre-care assessment to understand my aunt's needs. They have continued to provide ongoing feedback based on their daily visits to improve my aunt's quality of life. They identify issues and recommend pragmatic solutions. They overcome any challenging circumstances, and often go 'the extra mile'. I am happy and grateful for the high standard of service to date, and am confident to leave my aunt in their care.
24 July 2024
My Mum has dementia. I had been doing my best to help keep her safe, clean, fed etc, but after an episode that saw her rushed into hospital, it became apparent I needed more help. I met with GoodOaks for a review of Mum's needs and the development of a care plan. The hospital was very happy that Mum was being discharged to her own home with GoodOaks as the care provider. The team that visits Mum help bathe her, assists her in choosing which clothes to wear, ensures she eats and takes the prescribed medications when required, and helps with light cleaning duties. It is not just about the assistance with these everyday living tasks, it is also about the caring, upbeat, respectful and supportive company they provide my Mum. I arrived the other day to find them reading a newspaper with Mum, and having a good giggle together; that to me is priceless. GoodOaks not only help care for my Mum but have given me peace of mind and taken a weight off my shoulders. Thank you to the whole team.
20 June 2024
The team from GoodOaks are amazing have become an integral part of Mum's care. She loves the trips out as having a "drive" is very important. The whole team are so friendly and caring. Communication is excellent from the whole team.
18 June 2024
Staff very friendly, Mum is very happy with your staff, I am very impressed.
29 May 2024
I felt I needed to write a review regarding the care and consideration GoodOaks has provided for my mother and father-in-law. My father-in-law is not the easiest to care for and even he is impressed with the care given and the help needed. Initially, GoodOaks explained everything we asked about, and the carer that comes round to help them both with personal needs and some cooking is wonderful, bright and nothing is too much trouble. A huge thanks to the manager who helped us in the beginning and for the continued care and support. If ever anyone needs a recommendation, this company will always be at the top of our list. You have made our lives much easier.
15 May 2024
A great service. Goodoaks are extremely helpful and flexible with service users'/family’s needs. They are always happy to assist no matter what or when your query is. Carers are friendly and extremely good at their job, they helped my grandma in a particularly difficult time. Special thanks to the manager for her continued support throughout and after!
14 May 2024
Good all round service. Always on time some are very good cooks all are happy to do the jobs around the house we ask them to do for us. We will be recommending you to all our friends and family. A very big thank you from us both.
14 May 2024
I cannot express my gratitude strongly enough for what the director and the manager and their excellent team have done to support my mother over the last six months. My mother has Alzheimer’s dementia and has a strong character and quite specific needs. This has not been a problem for them, whilst previous organisations have failed to deliver care that could be tailored to my mother’s individual needs. They are kind, caring and professional, and as a healthcare professional myself I have the upmost confidence in their abilities to provide a first-class service. They have taken a considerable weight off my mind as I can always rely on their help, which is especially important for me as I do not live close to my mother and cannot easily abandon my own patients. I would thoroughly recommend their services.
Latest Reviews for GoodOaks Homecare - Sussex South
11 March 2025
It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.
17 February 2025
My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.
07 February 2025
The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.
05 February 2025
GoodOaks Homecare provides an excellent and professional service. Staff are friendly, flexible and nothing is too much trouble to ensure my aunt is happy and safe. This reassurance is so important for the family. Thank you.
20 January 2025
Good reports from parents, helping with their situation. The carer listens to the issues and acts accordingly. Carer having a car is good, allowing freedom to go shopping and have a break from being at home.
26 November 2024
Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.
15 November 2024
My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.
16 October 2024
The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.
07 October 2024
Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily they made it seamless for us!
09 September 2024
I would like to take a moment to commend the efforts of the Sussex South GoodOaks team. The carer has formed a strong bond with my father; this has helped the carer to provide support and care to a high standard. The entire team have shown understanding of my father's moods, concerns, and need for encouragement, and have done so in a respectful and dignity-maintaining manner, whilst simultaneously keeping a light-hearted and pleasant tone to the engagements. Highly recommended.
04 September 2024
My husband has Parkinson's and we have found it more and more difficult to cope. I was reluctant to call for help but felt I had to. I spoke with a number of companies. When I called Good Oaks the owner answered the phone at the weekend, she chatted to me for a long time and reassured me. The carers are lovely I don't know where they find these people - they make sure that the same carers come all the time so we don't have strangers coming into the house. Thank you I would recommend this company.
29 August 2024
From the very start, the service has been exceptional. Very professional, very caring. All of our needs have been met and we feel very secure in the service and care we are being given.
31 July 2024
GoodOaks have provided an excellent professional standard of care for my aunt. They performed a thorough pre-care assessment to understand my aunt's needs. They have continued to provide ongoing feedback based on their daily visits to improve my aunt's quality of life. They identify issues and recommend pragmatic solutions. They overcome any challenging circumstances, and often go 'the extra mile'. I am happy and grateful for the high standard of service to date, and am confident to leave my aunt in their care.
24 July 2024
My Mum has dementia. I had been doing my best to help keep her safe, clean, fed etc, but after an episode that saw her rushed into hospital, it became apparent I needed more help. I met with GoodOaks for a review of Mum's needs and the development of a care plan. The hospital was very happy that Mum was being discharged to her own home with GoodOaks as the care provider. The team that visits Mum help bathe her, assists her in choosing which clothes to wear, ensures she eats and takes the prescribed medications when required, and helps with light cleaning duties. It is not just about the assistance with these everyday living tasks, it is also about the caring, upbeat, respectful and supportive company they provide my Mum. I arrived the other day to find them reading a newspaper with Mum, and having a good giggle together; that to me is priceless. GoodOaks not only help care for my Mum but have given me peace of mind and taken a weight off my shoulders. Thank you to the whole team.
20 June 2024
The team from GoodOaks are amazing have become an integral part of Mum's care. She loves the trips out as having a "drive" is very important. The whole team are so friendly and caring. Communication is excellent from the whole team.
18 June 2024
Staff very friendly, Mum is very happy with your staff, I am very impressed.
29 May 2024
I felt I needed to write a review regarding the care and consideration GoodOaks has provided for my mother and father-in-law. My father-in-law is not the easiest to care for and even he is impressed with the care given and the help needed. Initially, GoodOaks explained everything we asked about, and the carer that comes round to help them both with personal needs and some cooking is wonderful, bright and nothing is too much trouble. A huge thanks to the manager who helped us in the beginning and for the continued care and support. If ever anyone needs a recommendation, this company will always be at the top of our list. You have made our lives much easier.
15 May 2024
A great service. Goodoaks are extremely helpful and flexible with service users'/family’s needs. They are always happy to assist no matter what or when your query is. Carers are friendly and extremely good at their job, they helped my grandma in a particularly difficult time. Special thanks to the manager for her continued support throughout and after!
14 May 2024
Good all round service. Always on time some are very good cooks all are happy to do the jobs around the house we ask them to do for us. We will be recommending you to all our friends and family. A very big thank you from us both.
14 May 2024
I cannot express my gratitude strongly enough for what the director and the manager and their excellent team have done to support my mother over the last six months. My mother has Alzheimer’s dementia and has a strong character and quite specific needs. This has not been a problem for them, whilst previous organisations have failed to deliver care that could be tailored to my mother’s individual needs. They are kind, caring and professional, and as a healthcare professional myself I have the upmost confidence in their abilities to provide a first-class service. They have taken a considerable weight off my mind as I can always rely on their help, which is especially important for me as I do not live close to my mother and cannot easily abandon my own patients. I would thoroughly recommend their services.