Hamilton House, 87-89 Bell Street, Reigate, RH2 7AN
View Full Details of SAP Care Services LtdAll your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to say they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with. They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide the best care possible.
First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams). If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs? With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
In the beginning, the carers came in 4 times per day 7 days per week. As we came to the end of the care period we agreed to reduce the visits to 2 times per day. They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my chair and made sure I was comfortable. The carers were very friendly and efficient. They were extremely helpful and they were on time for the visits.
All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
Back in October 2024 when the care was first provided we did not know a lot about care services and were very apprehensive about it. The Care Manger came and talked through everything and gave us the reassurance we needed, that worked out ok. Mum has had the carers for four month now and I have to say they are very professional, reliable and caring making sure mum is out of bed washed and dressed and ready for the day. There are a few carers that come regularly that mum has got to know and enjoys some banter with. They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide the best care possible.
First of all to say that the care itself was very thorough; everything was done with care and nothing missed e.g. checking pills. It was nice to know that the carers would always turn up on time and it would be one of 3 who we got to know and they us. (neither of these happens with all help teams). If we had any questions or queries on anything related to my wife's care, it would be answered in good time. e.g. how do we get blister packs for the drugs? With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
In the beginning, the carers came in 4 times per day 7 days per week. As we came to the end of the care period we agreed to reduce the visits to 2 times per day. They got me out of bed in the morning and assisted me to the commode. Then they washed me and dressed me and they then escorted me to my chair and made sure I was comfortable. The carers were very friendly and efficient. They were extremely helpful and they were on time for the visits.