Very disappointing service. We contacted Bluebird South Leeds to support
my mum at home after surgery. Contact was easy and the positive response
was swift. Service started the day after the home visit and care needs
assessment. They said they could deliver what Mum asked for. Five
hours after the first morning visit they contacted us to say that the
original carer was no longer available, that the agreed hours would have
to change and that only male carers were available on weekends and
evenings, contrary to Mum's wishes. None of this was said prior to the
service starting. Mum was upset and we had no alternative but to cancel,
with no time to make alternative arrangements. We feel strung along and
then let down at the very last minute. Think twice before using Bluebird Care.
11 December 2023
Bluebird Care supports my ex-husband to be more independent; they have
helped him to maintain his mentally healthy environment and recently
supported him in redecorating the lounge; it looks better now than it
ever has, and he is in such a better mental state. Although he remains
under the well-being team at the hospital and continues to receive
treatment from them, he is so much more positive in life of late.
Latest Reviews for Bluebird Care Leeds South
07 June 2024
Very disappointing service. We contacted Bluebird South Leeds to support
my mum at home after surgery. Contact was easy and the positive response
was swift. Service started the day after the home visit and care needs
assessment. They said they could deliver what Mum asked for. Five
hours after the first morning visit they contacted us to say that the
original carer was no longer available, that the agreed hours would have
to change and that only male carers were available on weekends and
evenings, contrary to Mum's wishes. None of this was said prior to the
service starting. Mum was upset and we had no alternative but to cancel,
with no time to make alternative arrangements. We feel strung along and
then let down at the very last minute. Think twice before using Bluebird Care.
11 December 2023
Bluebird Care supports my ex-husband to be more independent; they have
helped him to maintain his mentally healthy environment and recently
supported him in redecorating the lounge; it looks better now than it
ever has, and he is in such a better mental state. Although he remains
under the well-being team at the hospital and continues to receive
treatment from them, he is so much more positive in life of late.