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Oaks House, 16-22 West Street, Epsom, KT18 7RG
View Full Details of Higher HealthcareLatest Reviews for Higher Healthcare
07 October 2024
From the very beginning we had the best possible experience with Higher Healthcare. They can be reached by phone day and night, including weekends - we contacted them on a Saturday. We were put in touch with the Director of Care, who lived up to his title, being very caring and dedicated. He gave us important advice to help us care for our father in the interim, and worked extremely hard to put carers in place speedily. The carers were experienced and skilled, dedicated to their profession, thorough and extremely kind to both our parents. They engendered confidence and respect from the outset. We are very thankful to all at Higher Healthcare for their help in our time of need.
15 July 2024
I've had live-in care provided by Higher Healthcare for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Higher Healthcare were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate support. The managers visited me at home, really listened and understood what I needed. Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I'm happier and less stressed than I've felt in quite some time.
12 July 2024
The manager and another member of staff in particular are very professional. They spent time with us to discuss our needs, the type of person required and the times and days required. They checked our safety plans in place and how the carer they put in place would help my dad. They have supplied the perfect afternoon carer for our 96-year-old dad. They have respected our wishes and my dad is very happy.
10 July 2024
Following my centenarian mother's fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother's needs had altered irrevocably as it was now clear she would not be able to walk again and although she already had daytime carers I needed to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately, Higher Healthcare was able to fill the breach and everything was arranged post haste. Higher Healthcare introduced a young carer who immediately formed a rapport with my mother and having observed their initial encounter I had a quick sense this person was most suitable. As it has turned out the carer has shown herself to be highly competent and invested in my mother's wellbeing. My brother and I are very grateful to Higher Healthcare for their exemplary service and to the carer for her dedication to looking after my elderly mother.
24 April 2024
Higher Healthcare has proven very diligent and helpful in providing daily in-house care for my elderly mother. They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements. Also, they are readily contactable at any time of the day or night for any queries or additional assistance the family may require. The company fully engages with the family from the outset to provide a very professional level of care. All in all, the system is working well, and I believe that my mum enjoys the company and assistance of the carers, and we have certainly seen a marked improvement in her demeanour since the care plan was instigated approximately 3 weeks ago. I would highly recommend Higher Healthcare to anyone seeking to provide care for a member of their family. Thank you Higher Healthcare.
Latest Reviews for Higher Healthcare
07 October 2024
From the very beginning we had the best possible experience with Higher Healthcare. They can be reached by phone day and night, including weekends - we contacted them on a Saturday. We were put in touch with the Director of Care, who lived up to his title, being very caring and dedicated. He gave us important advice to help us care for our father in the interim, and worked extremely hard to put carers in place speedily. The carers were experienced and skilled, dedicated to their profession, thorough and extremely kind to both our parents. They engendered confidence and respect from the outset. We are very thankful to all at Higher Healthcare for their help in our time of need.
15 July 2024
I've had live-in care provided by Higher Healthcare for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Higher Healthcare were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate support. The managers visited me at home, really listened and understood what I needed. Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I'm happier and less stressed than I've felt in quite some time.
12 July 2024
The manager and another member of staff in particular are very professional. They spent time with us to discuss our needs, the type of person required and the times and days required. They checked our safety plans in place and how the carer they put in place would help my dad. They have supplied the perfect afternoon carer for our 96-year-old dad. They have respected our wishes and my dad is very happy.
10 July 2024
Following my centenarian mother's fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother's needs had altered irrevocably as it was now clear she would not be able to walk again and although she already had daytime carers I needed to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately, Higher Healthcare was able to fill the breach and everything was arranged post haste. Higher Healthcare introduced a young carer who immediately formed a rapport with my mother and having observed their initial encounter I had a quick sense this person was most suitable. As it has turned out the carer has shown herself to be highly competent and invested in my mother's wellbeing. My brother and I are very grateful to Higher Healthcare for their exemplary service and to the carer for her dedication to looking after my elderly mother.
24 April 2024
Higher Healthcare has proven very diligent and helpful in providing daily in-house care for my elderly mother. They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements. Also, they are readily contactable at any time of the day or night for any queries or additional assistance the family may require. The company fully engages with the family from the outset to provide a very professional level of care. All in all, the system is working well, and I believe that my mum enjoys the company and assistance of the carers, and we have certainly seen a marked improvement in her demeanour since the care plan was instigated approximately 3 weeks ago. I would highly recommend Higher Healthcare to anyone seeking to provide care for a member of their family. Thank you Higher Healthcare.