Carezone was contracted to provide live in care from my mother. She is
94 with advanced dementia. With the assistance of her regular carer and
prompting she is able to mobilise short distances with a walker,
including to the bathroom and transfers a chair to eat. The carer from
Carezone was unable to do this. They demanded extra money claiming that
a second carer was required. The live in carer left my mum with no one
to care for her with a couple of hours warning. A frail elderly lady was
left in a very exposed position. It meant stress for myself - I have MS
and am unable to help my mother. Carezone were aware of this. Their
behaviour towards my mother and myself demonstrates no compassion and
very much makes me doubt their capabilities as a care providing
organisation. They also took payment for a full 7 days of care and only
provided 4. This was a considerable amount of money. Thank you in
advance We look forward to hearing back from you soon.
Latest Reviews for Carezone Health Services Ltd
07 January 2025
Carezone was contracted to provide live in care from my mother. She is
94 with advanced dementia. With the assistance of her regular carer and
prompting she is able to mobilise short distances with a walker,
including to the bathroom and transfers a chair to eat. The carer from
Carezone was unable to do this. They demanded extra money claiming that
a second carer was required. The live in carer left my mum with no one
to care for her with a couple of hours warning. A frail elderly lady was
left in a very exposed position. It meant stress for myself - I have MS
and am unable to help my mother. Carezone were aware of this. Their
behaviour towards my mother and myself demonstrates no compassion and
very much makes me doubt their capabilities as a care providing
organisation. They also took payment for a full 7 days of care and only
provided 4. This was a considerable amount of money. Thank you in
advance We look forward to hearing back from you soon.