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Unit E13, Knoll Business Centre, 325-327 Old Shoreham Road, Hove, BN3 7GS
View Full Details of London Care - BrightonLatest Reviews for London Care - Brighton
12 February 2025
I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now. Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue? They have since lost another manager. Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.
Latest Reviews for London Care - Brighton
12 February 2025
I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now. Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue? They have since lost another manager. Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.