Home Care Provider Owned by Agincare in Devon

9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Agincare in Devon

Only the locations & reviews in Devon for Agincare are showing below.

View the details of all 24 locations (with 262 reviews) owned by Agincare

Agincare Locations in Devon (1)

 

1 Home Care Provider owned by Agincare in Devon

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8.3 4 reviews
"My experience with Agincare overall has been a positive experience. I find the carers who attend to my needs to be funny, polite, and…"   Read all 4 reviews

Agincare UK Newton Abbot offers 24/7 home care support which is available when needed from a committed, highly trained team. The care team support individuals to live self-sufficiently in a familiar setting for longer and can offer support with personal… Read more about Agincare Newton Abbot (Home Care & Live-in Care)

  • Care Provided
  • Older Person Care
  • Dementia

Agincare Reviews in Devon (4)

9.1
Agincare has a Group Review Score of 9.1 (9.144) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare must have a Review Score.

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Review of

Agincare Newton Abbot (Home Care & Live-in Care)

from B S (Client) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Agincare overall has been a positive experience. I find the carers who attend to my needs to be funny, polite, and professional. The only thing I would like to change is to be informed of any changes to my time sheet. I have only got praise for the management, and the staff that work
alongside her, and I know that if there were any problems with my care calls the office staff would be happy to help. I personally would rate Agincare very highly. The operations manager is so kind, and always makes an effort to make my life better.

Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your wonderful comments. We will look into your point about changes to your visits and will keep in touch with you with our findings. Best Wishes.


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Review of

Agincare Newton Abbot (Home Care & Live-in Care)

from Helen J (Daughter of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was under the care of Agincare for 18 months, helping her to remain living independently. Mum was well cared for in the main and the carers were on the whole friendly and personable. Some took more time and care than others to get to know Mum's needs and to respond to her as an individual.
It made a huge difference when people were upbeat and positive. Such an attitude is worth its weight in gold. It may be worth mentioning, during training, the old adage, 'Treat others how you'd like to be treated' because that humble, human touch goes a long way to making people feel heard and seen. That said I was extremely disappointed to hear that the carers did not get paid for their time between visits, a symptom of the shortage of funding I assume, and of the failure of recent government policy to recognise the essential and key role that carers contribute to society in general, and individuals such as our mum, in particular.

Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review. We wish your mother and family a happy future.


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Review of

Agincare Newton Abbot (Home Care & Live-in Care)

from Keith A (Client) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always happy and friendly, and nothing is too much trouble for them. The office is always contactable and helpful with the timing of the visits to me. I would never be able to do what they do even for 3 times what they are paid so they do it out of kindness to other people, definitely
not for the pay. Hopefully, the Labour government will keep to their manifesto and treat carers like NHS staff.

Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your lovely review, it is always a pleasure to hear that our staff are happy, friendly and helpful.


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Review of

Agincare Newton Abbot (Home Care & Live-in Care)

from Valerie A (Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the continuous changing of carers very unsettling, especially because the replacements are young and inexperienced in care and mainly only spend 10-15 mins in my home. They don't appear to have any training. In the beginning, I used to look forward to seeing my carers, not so currently.

Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review. I am sorry to hear that you have concerns around the service delivered to yourself and will be working to assess and address these. We will be in contact soon.


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Awards / Recognitions (0)

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