Agincare in Hampshire | 3 Home Care Providers

Review of
Agincare Andover (Home Care & Live-in Care)
from Ann H (Wife of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The carers have all been very polite and respectful and a pleasure to be invite into our home. They are mostly on time and give a good service and willing to help in any way way that they can. The staff in the office always answer the phone and help as much as they can.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for your kind words. We're truly grateful for your feedback and are so pleased to hear that you've had a positive experience with both our carers and office team. It's wonderful to know that our staff have been respectful, helpful, and reliable and that you've felt comfortable welcoming them into your home. We'll be sure to pass your lovely comments on to the whole team. If there's ever anything more we can do to support you, please don't hesitate to let us know.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Jane S (Wife of Client) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I had carers coming to help me care for my husband in the last couple of months of his life. I always felt comfortable having them in my home. They were friendly, compassionate, efficient and vigilant in their care. I am grateful for the care they provided. They genuinely cared which meant a lot.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review I will let all the carers know.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from P D (Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

All carers are good at what they do, some are better than others. Some, usually the female carers, go the extra mile. They not only take great care of my personal needs and hygiene but also ensure my kitchen is neat and clean and tidy after they've finished. They do my washing and tumble drying and

fold my clothes, and ensure clean clothes are always available. They also check the fridge regularly to ensure nothing is bad
I am afraid that the male carers do not do much more than the basics, hygiene and food,, and leave. I've found food left out on the counter when it should be in the fridge, washing might be done, but no drying, or the tumble dryer has been used without cleaning out filters and water from previous use. I've asked for this to be done as it is a fire risk to re-start without the safety rules being used
Overall though, the care I receive on. a daily basis is good, and often excellent.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your review, I will talk to the male carer that visit you.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Dan B (Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Excellent service, I am very happy with all staff members that have helped me out this month. The help I have received allows me to expend my limited energy on better things. Staff have gone above and beyond in their efforts to assist me. Thanks everyone.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review, we are please to hear the carer go above and beyond and will let them know.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Susan W (Daughter of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Supplied care very quickly for 4 visits a day for the client's return home from hospital. The carers kept excellent time and were very kind, supportive, cheerful and friendly. Communication with the office staff was very efficient.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I will pass it on to the carers who attended to your mother.

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Review of
Agincare Andover (Home Care & Live-in Care)
from N D (Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

I am usually asked what I need. Care is taken to see that I do not consume any food or drink which has been kept beyond the latest date for safe use. The carer will usually check if I have taken or I'm ready to take my prescribed medication, also if I am wearing my emergency alarm. The carer changes

items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers are attentive ensuring your safety, comfort and needs are always to your needs and ensure your safety and comfort are a top prioritised. It's great to know they're thorough and responsive to any additional requests. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Richard C (Sister of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Great service and such lovely carers, could not ask for better, thank you all so much. I cannot recommend this care group enough, the husband and wife team especially they are just so nice and have a laugh with my brother.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your lovely review, I will pass it on to the carers.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from F C (Client) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

I am currently content, thank you.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review our company.

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Review of
Agincare Andover (Home Care & Live-in Care)
from Anthony H (Client) assisted by family/friend published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

During the time that Agincare has been coming into our home to give support and help to my husband, they have all shown us the utmost respect and given him dignity when assisting him in the shower and washing him. It is always a pleasure to receive them into our home with their friendly faces and cheerful

demeanour.

Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to give us feedback on our service. It is truly appreciated and welcomed. We will share this with our wonderful care team.

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Review of
Agincare Andover (Home Care & Live-in Care)
from D A (Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

The care service I am given is very good.

Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to provide feedback on the service that you have received. It is always appreciated and we will pass this on to the carers that have visited you.

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Review of
Agincare Andover (Home Care & Live-in Care)
from P O (Son of Client) published on 14 October 2024

Submitted via Website • Report

Overall Experience

It has been a source of concern & frustration for our family. While I appreciate the friendly demeanour of the staff, the overall level of care has not met our expectations. One of the most pressing issues has been the lack of attention to basic hygiene. Despite our repeated requests, my father is not

consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your concerns. We sincerely apologise that your father's care has not met your expectations, and I understand the frustration this has caused. We are addressing the issues you mentioned. We will ensure that your father is consistently encouraged to maintain proper hygiene, and I will personally work with our team to improve the timing and quality of visits to better fit his routine. Additionally, we will ensure that his clothing is regularly checked and kept clean, as this is a basic and important aspect of his care. While we appreciate your kind words about our staff, we know that friendliness alone is not enough, and we are committed to improving in the areas where we've fallen short. Please feel free to contact us directly on 01264 369491 so we can further discuss how we can provide the level of care your father deserves.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Debbie F (Daughter of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Mom was unsure at first because she didn't think and couldn't accept that she needed help.
I live a long way from her and feel helpless. I am so thankful and happy with Agincare, who has been excellent and professional. Mom loves her carers and tells me they are so kind and helpful, describes them

as excellent. Of course, she has her favourites but praises them all.
So, thank you to all the staff and carers for doing a fantastic job. I honestly don't know what we would do without you.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I am so pleased that you are happy with the care provided. I will pass on to all the carers that attend to your mum.

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Review of
Agincare Andover (Home Care & Live-in Care)
from Leslie K (Husband of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

We have had daily care for my wife since July 2021. In sometimes difficult times, Agincare has always attended. They are responsive to special needs. We have good relationships with the carers and value particularly the care provided by our regular carer.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for your review, it is lovely to hear that you are happy with the carers.

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Review of
Agincare Andover (Home Care & Live-in Care)
from H M (Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

I have been with Agincare for a few years now as a service user. I am a disabled parent, and I struggle with the inability of Agincare to change my times during the school holidays, especially summer as it is 6 weeks. I have to either have the 7 am slot of term time or go without morning care. This

makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your experience with us. we sincerely appreciate your feedback and understand how important flexible care arrangements are. I'm sorry to hear that the current scheduling has added to the challenges you face, especially during the school holidays. We strive to provide the best support possible and I regret that we fell short in accommodating your needs for adjusted care hours. We would love to discuss this further and explore how we can better meet your requirements. Please feel free to reach out to us directly by contacting the office, so we can work together to find a solution that fits your family's needs. Thank you for your continued trust in Agincare. Your feedback is invaluable in helping us improve our services.

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Review of
Agincare Andover (Home Care & Live-in Care)
from A R (Daughter of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Poor medication administration.
Poor following instructions on their care plan.
Poor communication with clients' family.
Days when my dad doesn't get any food prepared for the whole day.
No understanding of dementia.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from R J (Husband of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Care has been excellent. A special mention for two of the carers who have attended my wife most times during our stay, for their cheerfulness and diligence in their care.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your lovely review, I will pass this on and let the 2 carers who attended your wife.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from Debra W (Client) published on 2 October 2024

Submitted via Website • Report

Overall Experience

After a very serious back operation, the support from the two ladies was wonderful. I needed help with showering and dressing each day.
I'm very grateful and would like to thank them.
A cheery smile and a good cup of tea at the beginning of my day made my recovery easier.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your feedback, I will pass on your lovely comment to the ladies who helped you.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from R G (Husband of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Overall my wife has been well cared for and has good relationships with her regular carers. However, we have experienced some issues with management and timings of carers calling which has caused some anxiety. Hopefully, this will resolve itself.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your review, I will pass on your kind word to the carers, regarding the issues with management, I thought this was resolved during our phone call, please contact me on 01425 614600 and I will be happy to arrange a meeting. Thank you.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from P D (Client) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I was nervous for the first visit but my carer was kind and understood it was all new to me.
They are gentle and helpful and I found I enjoyed my shower and felt safe for the first time for ages - Very good! Nice to be pampered.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review Agincare New Milton, we are happy that you feel safe now.

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Review of
Agincare New Milton (Home Care & Live-in Care)
from P D (Client) assisted by family/friend published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Thoroughly professional. Would recommend.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thanking for taking the time to review Agincare New Milton, we are pleased you are happy with the service.

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Home Care Providers Owned by Agincare in Hampshire

Agincare Locations in Hampshire (3)

Agincare Reviews in Hampshire (51)

Agincare Andover (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare Andover (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

Agincare New Milton (Home Care & Live-in Care)

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