Home Care Provider Owned by Agincare in Staffordshire

9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Agincare in Staffordshire

Only the locations & reviews in Staffordshire for Agincare are showing below.

View the details of all 24 locations (with 262 reviews) owned by Agincare

Agincare Locations in Staffordshire (1)

 

1 Home Care Provider owned by Agincare in Staffordshire

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Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

3rd Floor Premises, Copthall House, Nelson Place, Newcastle-under-Lyme ST5 1EZ 

9.6 14 reviews
"My Mum receives 2 calls a day. Morning to help with personal care, food preparation (breakfast and sandwich for later in the day),…"   Read all 14 reviews

Agincare UK Newcastle under Lyme is a provider of home care services to those living in the borough of Staffordshire. Domiciliary care, live in care and respite care, along with other care services, are offered to those living with dementia, Alzheimers,… Read more about Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Agincare Reviews in Staffordshire (14)

9.1
Agincare has a Group Review Score of 9.1 (9.144) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare must have a Review Score.

Overall Experience

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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from S A (Daughter of Client) published on 28 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum receives 2 calls a day. Morning to help with personal care, food preparation (breakfast and sandwich for later in the day), medication and ensuring areas are clean and tidy. I had an evening call to administer medication and prepare drinks and tidy dishes.. Throughout the calls, the carers are
kind, considerate, and respectful and chat with Mum about what she has been doing. There is good communication between carers and family, and the office team are easy to contact and responds appropriately when necessary. The support provided by the care team is a valuable part of Mum's daily routine.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you so much for taking the time to give us such a lovely review. Your mum is a delightful lady to care for, she has a great rapport with all her regular care workers. We really appreciate such high praise.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from J B (Daughter-in-law of Client) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and friendly staff. Visit 4 times daily, always when expected. Father is the client he is happy with the service provided and is comfortable with the carers in attendance. More than happy with our choice of service provider.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you for your lovely words. Our Care Professionals work hard to provide the best quality of care to our clients. We will pass on your kind message. We are so sorry for the subsequent loss of GB he was such a lovely client to visit.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from I D (Daughter of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that call to deal with my dad are professional, friendly and eager to help. The management team are very easy to access and deal with. Special thanks to them.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time out to review our services that we provide to your dad. We are very grateful for such a high recommendation.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Beverley W (Daughter of Client) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care the carer looked after Dad so kindly until he passed away and he now looks after Mum fits in like one of our family we are so lucky to have peace of mind with Mum from this wonderful team. Thanks always.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words and taking time to leave such positive feedback. The care worker has been with Agincare for many years, and we always get lovely comments about his care.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from G D (Daughter of Client) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received 4 calls a day from morning to bedtime for a number of years. His carer provides him with excellent service undertaking his personal care, food preparation and numerous medications etc. He's always on time, approachable and very knowledgeable, nothing is too much trouble. The care
my father receives is excellent as he can be quite demanding due to his dementia. Having such a good carer allows me to have peace of mind knowing his needs are being met.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Jacqueline O (Daughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Agincare visit my mother 4 times a day at home. Mum has dementia and mobility problems. The carers are so good with her. They understand her condition and have a lot of patience with her. I have been on holiday recently and they went above and beyond by taking her for little walks which
she really enjoyed.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time to complete this review. Your mother is an absolute delight to care for, the care workers enjoy going into her calls and their notes always relay the lovely conversations they have had with her. At Agincare we ensure that all our staff are trained to understand each service user's individual needs to ensure good quality of care. Thanks again for such kind words.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from D K (Client) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. On-time with visit.
I disagree with having to give twenty-four hours' notice to cancel a visit, especially when it is a fall on the same day as the visit.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time to review our services. With regards to the period of notice that needs to be given to cancel a call, this is dictated by our contractual obligations with Adult Social Care. This ensures continuity of care and safe staffing levels for all care companies. We will let our staff know of your kind words.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Alan M (Father of Client) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My disabled son receives 2 visits a day from the carers.
On arrival the carers demonstrate support, care and friendliness to both my son and family. This has been much appreciated. However due to many changes in the care staff, this does affect my son who needs time to get familiar with new staff and
for them to understand his disability needs.
The carers are punctual and responsive to any questions and queries that are asked. Management are also very approachable and friendly with any queries asked.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. We ensure that all our staff are aware of your son's needs, so that he feels confident and safe with the care that he receives. I will pass on your comments to our team.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from N B (Son of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers to be punctual (traffic and other unavoidable factors permitting), courteous, friendly, patient and conscientious. Basically, they do all that can be expected in the time they are given.
It would be nice to maintain continuity by having the same care staff more often, but appreciate
this isn't always possible.
The management are quick to act on any changes relating to the care and to pass on to their staff any instructions given by medical professionals.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your mum who is wonderful. I will share your feedback with the team and with your mum's carers personally as I know they love supporting her. Thank you.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Karen T (Wife of Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a stroke which unfortunately left him with right-side weakness, no speech hardly and he has to be prompted to do certain things. Agincare carers looked after him while I had respite! They were fantastic! He was so contented and well-fed! I have and will be having Agincare again whilst
I have a break, I can go away and don’t have to worry about him. Easy to contact and always very happy to help with any questions or concerns I had.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you for taking the time to review our services. It is good to know that your husband feels safe and well looked after whilst you take your well-earned respite. We look forward to continuing with care and thank you for pre-booking your next breaks with us.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Doris F (Client) assisted by family/friend published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits get later and later some days, which I am not happy about.
I prefer to have the same two carers as I know them and they know my routine. I don't like having new people all the time.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

We try to keep the same staff on the same runs as much as possible, however, we also have to cover holidays and sickness which may mean other staff being sent to these clients. However, we do ensure that these staff have previously visited these clients and know their routine.
This time of year traffic does seem to increase and unfortunately, this does impact visit times. Staff do keep the clients informed if they are running particularly late.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from J P (Wife of Client) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer has to toe a very shaky road to give good care, respect and trust, this can be difficult if the client is difficult.
In our respect, I think that all these criteria have been met. The carers are aware that this is our home and we are aware that they are giving care with compassion. We look
forward to their arrival, polite greetings all round, and comfortable chats. They are a credit to Agincare.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. Apologies for the late reply but we really appreciate your feedback.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from Diane W (Stepdaughter of Client) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care given. Very happy with the office staff.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Apologies for the late response but many thanks for your kind words. We really appreciate your feedback on our service.


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Review of

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

from N H (Client) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has been overall good, as below. I have thoroughly enjoyed meeting a variety of colours, nationalities and backgrounds Everyone has been very kind and helpful. I have only one complaint - timing anytime from 9:15 to 10:30. Fortunately
I am homebound so it is only when I want to go to church that it matters.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. Apologies for the late reply, but we really appreciate your feedback. I hope we have now resolved the issue over the timings of your call.


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