Home Care Providers Owned by AQS Homecare in Hampshire

  • Home Care Providers Owned by AQS Homecare in Hampshire

AQS Homecare Locations in Hampshire (2)

 

2 Home Care Providers owned by AQS Homecare in Hampshire

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AQS Homecare Hampshire

10 Freemantle Business Park, Millbrook Road East, Southampton SO15 1JR 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
AQS Homecare Hampshire East

5 The Potteries, Wickham Road, Fareham PO16 7ET 

1.0 4 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Alcedo Care

AQS Homecare Reviews in Hampshire (5)

Reviews Posted for members of AQS Homecare

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 2

Date Published

5
1
1
1
4
Review of

AQS Homecare Hampshire East

from Elaine G (Daughter of Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with this company wasn't good and as the client's daughter, I made my first complaint and seems like it's the wrong thing I did. One of the managers came out to observe the carer and how she treats my mom, she went in the bathroom and asked if I own my house because there was some spots
in the ceiling. I had to tell her she wasn't here for that, she is here to observe the carer who is treating my mom rough in the bathroom when showering my mom.
Then you have another carer who wanted to fight me in my house because I told her she didn't give my mom her lunch time tablets. She explained my mom grabbed the pack from her. I went on to say we are trained to understand how dementia and Alzheimer's clients react and in that situation she should have changed the subject and then try administering the medication. I then said to her my mom shouldn't be treated less, she was up in my face saying 'you people'. I had to step back and ask her to leave. My experience continues.

Reply from Jane Massarella, Operations Manager at AQS Homecare Hampshire East

Thank you for sharing your feedback. I am sorry to hear that you feel the service AQS delivered did not meet your expectations. I would like to reassure you that my team strive to deliver the highest quality care and work with our service users and those important to them to ensure their experience with us is a positive and fulfilling one; and while we recognise that we will not always get it right, we will always work tirelessly to make improvements to our service when required. Having reviewed the information available from a variety of sources I am satisfied that our team made every effort to support your mum's provision of care, and work with you as a family, despite recognising the on-going complexities created by factors outside of our control. I am happy to arrange a meeting with you to clarify sensitive information, that due to data protection reasons cannot be included in my response.


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Treated with Dignity

Value for Money

Review of

AQS Homecare Hampshire East

from Victoria B (Next of Kin) published on 28 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend AQS as a care provider. The delivery of care is A star. My mum has been with AQS for 18 months now and she is very happy and satisfied. The carers are friendly and flexible. My mother received weekly schedules informing her of who is coming and at what time. The office team
are supportive and always friendly on the phone. I would happily recommend this team to anyone.

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Review of

AQS Homecare Hampshire

from Andrew D (Client) published on 27 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor service. I need a double-up team but I am being told due to staff leaving and not being replaced, I will not get them. When I do get them it is rushed and they don't care how much pain they put you through. Poor service.

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Review of

AQS Homecare Hampshire East

from Stuart M (Son of Client) published on 4 December 2018

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was with this company AQS Homecare Hampshire East from April 2018. Some staff were good other staff were not well trained to an acceptable level in our opinion, which the company is looking into.
My mother has now moved to a new care company.

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Review of

AQS Homecare Hampshire East

from Trevor S (Client) published on 4 July 2016

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the whole of 10.5 years of being disabled AQS were the best providers of care that I have ever had when dealing with a person such as I with a Spinal Injury, being paralysed from the chest down and wheelchair bound and not being the easiest to care for.
They worked to a regular time schedule unlike
many others. The staff were all trained to an acceptable level (unlike many others), they were the only ones that had Senior Carer's as well as the norm. Their out of hours contacts were real and live not just an answer phone as many others had.

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Treated with Dignity

Value for Money

Awards / Recognitions (0)

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