Home Care Provider Owned by Candlelight Homecare Services in Dorset

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Candlelight Homecare Services in Dorset

Only the locations & reviews in Dorset for Candlelight Homecare Services are showing below.

View the details of all 4 locations (with 219 reviews) owned by Candlelight Homecare Services

Candlelight Homecare Services Locations in Dorset (1)

 

1 Home Care Provider owned by Candlelight Homecare Services in Dorset

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Candlelight Care

Suite 7, Merley House, Merley House Lane, Broadstone, Wimborne Minster BH21 3AA 

8.4 18 reviews
"I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are…"   Read all 18 reviews

Candlelight Care is a family-run home care company offering services in and around Dorset. Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and reliable home care to people of all ages. The dedicated team… Read more about Candlelight Care

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Candlelight Homecare Services Reviews in Dorset (18)

9.3
Candlelight Homecare Services has a Group Review Score of 9.3 (9.340) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

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Review of

Candlelight Care

from S K (Daughter of Client) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are not only professional, caring, supportive, and friendly, but they always go above and beyond if Mum is having a difficult day. I am also kept in touch with what's
going on if Mum isn't doing so well (as I live a little distance from Mum) and am happy to chat if I'm having any problems communicating with her because of her dementia.
You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for these kind words about the care we are currently providing to your mother, these will be shared with your mum's core team and the office too.


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Review of

Candlelight Care

from Yvonne C (Client) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I find the staff friendly, competent and professional.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we have shared these with your core team.


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Review of

Candlelight Care

from Albert S (Client) published on 8 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow - what an amazing review, thank you. Will ensure it is shared with your chief carer.


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Review of

Candlelight Care

from Michael C (Client) published on 7 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you again for complimenting our staff on their timekeeping and their reliability.


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Review of

Candlelight Care

from L O (Daughter of Client) published on 6 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, our care coordinators work exceptionally hard to keep the continuity of care as a priority as we know how important it is to our clients.


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Review of

Candlelight Care

from Rosemary P (Wife of Client) published on 3 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the praise given to your husband's core team, of course, we will share this with them as we feel it is important to share compliments received with our staff.


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Review of

Candlelight Care

from Judi N (Daughter of Client) published on 15 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when
to expect them is invaluable, helps prepare Dad and plan my day.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the review about your dad's care that we provide. We always welcome feedback and we are pleased the package of care is going well.


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Review of

Candlelight Care

from T S (Daughter-in-law of Client) published on 7 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client,
they have actually at times, supported us. Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful review about our staff and the services they deliver. We have shared the compliment with the core team.


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Review of

Candlelight Care

from J B (Client) published on 1 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before hearing about Candlelight Care I tried two other agencies to get the help that I needed. I was horrified at the way I was treated at both.
I am now happily settled with Candlelight Care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review. We are so pleased that you decided to choose us as a provider and that you feel that you are happily settled with the service being provided.


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Review of

Candlelight Care

from A P (Client) published on 1 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful review about your core team and the service they provide you. It's always good to know.


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Review of

Candlelight Care

from Colin R (Husband of Client) published on 30 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are so pleased to learn that our Wimborne Branch were able to accommodate your request in a timely manner. Thank you for leaving this review.


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Review of

Candlelight Care

from Jennie H (Daughter of Client) published on 17 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving,
caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for these kind words about us as a company and the core team of staff who visit your mum. We are pleased to learn that Mum is very happy with us and I am sure it is peace of mind for you too, especially living abroad. Thank you for leaving this detailed review, it is much appreciated.


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Review of

Candlelight Care

from Billie C (Wife of Client) published on 3 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.

Reply from Deb Puxty at Candlelight Care

Thank you for those beautiful words, which I have shared with your husbands core team today.


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Review of

Candlelight Care

from Amanda C (Daughter of Client) published on 4 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking
to them.

Reply from Deb Puxty at Candlelight Care

Totally agree with you, communication plays a big part in our service. I will feed back your constructive feedback to the Wimborne Branch as they may be able to identify the staff member in question and have a word with him/her. Thank you for submitting the review.


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Review of

Candlelight Care

from Audrey T (Client) published on 14 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and always polite and caring. I recommend to family and staff are very positive for January.

Reply from Deb Puxty at Candlelight Care

Thank you, we always like to receive positive feedback about our staff as they do remarkable and rewarding work out in the community.


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Review of

Candlelight Care

from Rita G (Client) published on 12 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely carers. All work very well for me.

Reply from Deb Puxty at Candlelight Care

Thank you for leaving this review. We love it when clients and/or their family tell us how well we are doing.


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Review of

Candlelight Care

from Kathy W (Wife of Client) published on 12 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional staff. Clients treated with dignity and care.
Very satisfied with 95% of staff.

Reply from Deb Puxty at Candlelight Care

So pleased to hear, thank you for taking the time to leave this positive review.


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Review of

Candlelight Care

from Margaret C (Client) published on 23 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Candlelight Care to everyone as they look after me very well and I really appreciate all the carers. I would not be here if it wasn't for them. I cannot praise them enough.

Reply from Deb Puxty at Candlelight Care

Thank you for your review. We are so pleased that you are happy with our service and agree with you - that we can't praise our staff enough either, they do a remarkable job.


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Awards / Recognitions (5)

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