Home Care Provider Owned by Candlelight Homecare Services in East Sussex

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Candlelight Homecare Services in East Sussex

Only the locations & reviews in East Sussex for Candlelight Homecare Services are showing below.

View the details of all 4 locations (with 219 reviews) owned by Candlelight Homecare Services

Candlelight Homecare Services Locations in East Sussex (1)

 

1 Home Care Provider owned by Candlelight Homecare Services in East Sussex

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Candlelight Care

95-99 High Street, Uckfield TN22 1RJ 

9.7 39 reviews
"I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes. I can't see any way…"   Read all 39 reviews

Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex. The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five… Read more about Candlelight Care

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Candlelight Homecare Services Reviews in East Sussex (39)

9.3
Candlelight Homecare Services has a Group Review Score of 9.3 (9.340) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

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Review of

Candlelight Care

from C T (Client) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes.
I can't see any way around this.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are sorry that you feel this way but hope you seek joy from having a visit each day.


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Review of

Candlelight Care

from Andy W (Son of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the
office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words which we would like to share with Mum's core team. I agree, that communication is always the key to any successful delivery of a care package, especially with the family too.


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Review of

Candlelight Care

from C P (Daughter of Client) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel extremely relieved and reassured that the lovely ladies from Candlelight Care look after my mum. They go in 3 times a day to prepare breakfast, lunch and dinner.
They also reassure me that someone will be there to check on her safety.
I can check every time on the app too how she is.
Highly
recommend!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a beautiful review you have given us, thank you very much. We will make sure we share this with your mum's core team.


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Review of

Candlelight Care

from Marion L (Widow Widower) published on 13 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to
what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow! Another amazing review left via our website for our Uckfield team in East Sussex. Thank you for your kind words, which I will be sharing with the team.


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Review of

Candlelight Care

from Stephen G (Nephew of Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight has been looking after my aunt in her home for over a year in very challenging circumstances. They have always been kind and considerate and responded rapidly to any change in care needs. Our family are very grateful for their support and would have found it impossible to care for our aunt
without them.
Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

A beautiful compliment about your Aunt's core care staff; we are so pleased to hear that you are happy with the service being provided. We will be sharing the compliment with the staff. Thank you!


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Review of

Candlelight Care

from B S (Client) assisted by family/friend published on 13 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep
my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, always a pleasure to read and share with your team.


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Review of

Candlelight Care

from Audrey G (Client) assisted by family/friend published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, these will be shared with the core team to let them know you appreciate what they do for you.


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Review of

Candlelight Care

from Ann L (Client) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for these kind words, we will share them with the team to let them know they are appreciated by you.


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Review of

Candlelight Care

from Sally F (Client) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for those kind words, we will make sure that we share them with the staff who visited you.


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Review of

Candlelight Care

from David A (Husband of Client) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words ,I have shared this with the care team and the office.


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Review of

Candlelight Care

from R F (Client) published on 14 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all staff very helpful. Will go on using as long as I can.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we have today shared them with your team.


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Review of

Candlelight Care

from Connie W (Client) assisted by family/friend published on 14 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your review. I have passed them over to the office for them to make contact with you and see if there is anything we are able to change for you.


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Review of

Candlelight Care

from Anita S (Client) published on 8 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the review and welcome to Candlelight Care.


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Review of

Candlelight Care

from John G (Client) published on 6 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were professional but friendly and helpful. We would recommend the company without hesitation.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words about our staff. They have worked tirelessly throughout this pandemic and beyond with smiles still on their faces.


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Review of

Candlelight Care

from Jan W (Client) published on 5 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review about the services we are currently providing you. I will share your comments with the team.


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Review of

Candlelight Care

from T B (Granddaughter of Client) published on 19 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, polite carers who look after my nan and give us a “day off”! Arrive promptly in time, chat to Nan, make tea, whatever she wants. Communication from the office is fabulous, letting us know who’s coming and any changes.
Thank you!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful website review, such kind words written. I have shared them today with the team as it is important for them to know. Thank you again.


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Review of

Candlelight Care

from Caroline P (Wife of Client) published on 30 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you, what a lovely way of describing your husband's core team. Made me smile.


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Review of

Candlelight Care

from J G (Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the visits of the care providers and most go "the extra mile".
The care I receive enables me to stay in my own home.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for your kind words, which we have shared with your core team.


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Review of

Candlelight Care

from B A (Niece of Client) published on 2 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live
close by so this was such a relief.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We try to be accommodating, even when we are in the midst of a storm. Thank you for the beautiful words, these have been shared with the staff concerned.


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Review of

Candlelight Care

from G D (Wife of Client) published on 24 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service Candlelight have provided for my husband. The carers are polite and considerate. They have at all times provided excellent care with dignity and respect.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful compliment you made about your husband's core team. I have shared this with them to let them know your appreciation #amazingteamwork


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Awards / Recognitions (5)

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