Candlelight Homecare Services in Somerset | 1 Home Care Provider

Review of
Candlelight Care
from A B (Client) assisted by family/friend published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

The carers were very helpful and I appreciate the help given. Many thanks.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.

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Review of
Candlelight Care
from Marion S (Wife of Client) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment and organising its provision, going above and beyond their remit to obtain suitable medications and always being positive, encouraging and above all good humoured.

Well done Candlelight!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.

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Review of
Candlelight Care
from David H (Husband of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My wife is now a resident at a local care home, she has dementia. Candlelight provide a carer at the home twice a week for 2 hours each visit. This allows me to carry out urgent tasks and medical appointments on those 2 days, whilst providing support and companionship to my wife. The carer is wonderful

and my wife considers her a friend, allowing even the most intimate support. I am not sure that I would be able to cope without this marvellous support.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.

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Review of
Candlelight Care
from S L (Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I am pleased with the overall service I get from Candlelight Care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review and we are so pleased that you are pleased with the overall service your core team provide.

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Review of
Candlelight Care
from S T (Daughter of Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

We enjoy great service from Candlelight Care. My 94 year old mum has a morning visit which gets her up, showered and ready for the day. Every carer has been kind, considerate and professional. We have one regular carer, who is wonderful. She chats to mum and makes her feel special. We are delighted

with her service and support.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful compliment, I have shared this with your mum's core team.

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Review of
Candlelight Care
from H W (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Please to have the help I needed. I am enjoying the help to stir me to try and keep order. I now can invite people in to see me. It is just enough help to keep me doing more myself so my life has improved. I would definitely go downhill without this encouragement.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a lovely example of the care and attention our staff have given to you. Thank you for sharing.

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Review of
Candlelight Care
from S S (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

I received kind and considerate care from a range of carers. They were always helpful and did whatever they could do to help me regain as much independence as possible. I would like to express my gratitude to all members of the team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the kind words about our Discharge to Assess team. We will share your compliment to the whole team.

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Review of
Candlelight Care
from J C (Wife of Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

It was very reassuring to have Candlelight come in to assist me twice a day when my husband came home from the hospital. Your carers were all lovely and often arrived exactly when needed!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review about our Discharge to Assess team, I will share your kind words with the Team

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Review of
Candlelight Care
from Albert C (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the team of Candlelight Care. They never missed a morning or evening and were always cheerful. The care and attention I received was wonderful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this compliment about our Discharge to Assess team, I will share this with the team personally.

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Review of
Candlelight Care
from Maureen A (Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for this service and all the people involved in it. The carers who visited me were kind and thoughtful. I made amazing progress over a two-week period after I left hospital and enjoyed their company. When I left hospital I could hardly get up from a sitting position. By the

end, I could get up, safely walk and stand without aid and felt much more confident in looking after myself. Thank all of you for your support and help.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow, what an amazing review, thank you so much. We are very proud of our D2A team and therefore shared your compliment with them to let them know how much they are appreciated.

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Review of
Candlelight Care
from I F (Client) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

Reliable, helpful and friendly staff.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, I have shared them with the team.

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Review of
Candlelight Care
from R B (Son of Client) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

The carers who visit my mother are excellent in every way, from giving her support to walk on, making her laugh and feel at ease. The office staff are very helpful and efficient in responding to questions on the carers visit times. I would definitely recommend this company as they are efficient and

friendly.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, it is always a pleasure to receive such lovely compliments. This will be shared with the Glastonbury Team.

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Review of
Candlelight Care
from Amy I (Granddaughter of Client) published on 13 February 2024

Submitted via Website • Report

Overall Experience

My grandfather recently came home from hospital and the Candlelight D2A team promptly provided incredible support for him and our family. Their kindness, professionalism, and thoughtfulness ensured that his final days were comfortable and dignified. Each member of the team is truly a superhero and I

want to express my gratitude for the profound impact they had on all of us. Thank you so much.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow! What an outstanding review. Thank you so much for taking the time to write the review, it will be a pleasure to share with the complete D2A team, as it is important for them to know...

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Review of
Candlelight Care
from Chris R (Son of Client) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience

The level of care my mother receives from Candlelight is first rate. They are always flexible and happy to adjust the services they provide. Initially my mother was reluctant to accept help, but has now become very happy with the help she receives and looks forward to the visits. Brilliant service!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words about our service and we will share the compliment with the core team who visit.

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Review of
Candlelight Care
from Deborah G (Daughter of Client) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience

From the very start Candlelight Care have been excellent; thoughtful, caring, resouceful and very easy to deal with. I have no problem receiving their work and happy to do so in the future.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words, we have shared these with your core team.

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Review of
Candlelight Care
from I B (Daughter of Client) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience

The carer who comes to support my mother is excellent in every way. She is kind, caring and sensitive. She is always very professional. She is happy to turn her hand to jobs we need help with ie brushing up leaves. From my point of view, I am most grateful for the support she gives me and the help she

is to my mother.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving these kind words about our staff member, we will make sure that we share the compliment with her.

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Review of
Candlelight Care
from Francis C (Client) published on 27 September 2023

Submitted via Website • Report

Overall Experience

Candlelight has been providing my care for a couple of years without many problems, but the carer who called this morning was very rude.
We got off to a bad start when she said straight-faced that I should be a woman with a name like mine. Then she started shouting at me for no good reason, before

leaving without doing anything.
The ratings below relate solely to today’s experience.

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Review of
Candlelight Care
from L W (Client) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

They are all very friendly and efficient. Would certainly recommend them.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we will make sure to let the staff know.

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Review of
Candlelight Care
from Kevin F (Client) published on 7 September 2023

Submitted via Website • Report

Overall Experience

I had Candlelight Care for 5 weeks after being discharged from hospital. The first phone call from the discharge assessor was excellent. She was very helpful, polite and friendly. I had different carers, throughout the 5 weeks. Every one of them is friendly and professional. I can’t thank them all enough.

Thanks to everyone at the Glastonbury branch.

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Review of
Candlelight Care
from M L (Client) assisted by family/friend published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience

Candlelight Care were put in place for a couple of weeks to help with my mobility and with their help, I am able to cope on my own. Thank you all, everyone who visited me was helpful, kind and caring.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving these kind words about our discharge to assess team. Glad to hear that you are back to being independent again. Have shared this compliment with the team who visited you.

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Candlelight Homecare Services Reviews in Somerset (81)

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