Care at Home Services (South East) Ltd in Essex | 2 Home Care Providers

Review of
Westminster Homecare (Clacton)
from Karen R (Partner of Client) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Very friendly efficient service. Good timekeeping and very thorough. Would highly recommend this company. There is nothing that is too much trouble for them and they are very kind and caring and put you at ease.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your kind words and glowing recommendation. We are delighted to hear that you found our service friendly and efficient. Providing professional and compassionate care is our top priority, and knowing we could put you at ease is terrific. Your feedback greatly benefits our team and motivates us to continue delivering the best possible care. Thank you again and take care!

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Review of
Westminster Homecare (Clacton)
from K G (Son of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Without all the office staff and carers at Westminster we wouldn't have be able to keep my mum at home. If we have any concerns we know that we only have to ring the office and it will be sorted. Having got to know all the carers now they all have got into a routine and they will contact us if they

feel mum is unwell or that she needs something which is a great comfort. Thank you all and we definitely could not do without you all.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your heartfelt feedback. We are honoured to have supported your family in keeping your mum at home, where she feels most comfortable. It's terrific that our office team and our carers have provided you with the reassurance and care you need. Your kind words mean a lot to everyone at Westminster Homecare, and we are so pleased to have made a positive difference to your family. Thank you for trusting us with your mum's care. We wish you and your family all the best. Take care!

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Review of
Westminster Homecare (Clacton)
from Gillian K (Mother of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

Very professional helpful and friendly and do everything they can to source services and places their clients can access. Our carer is excellent, going above and beyond to make sure our son is safe and really benefits from all activities. They have a lovely relationship.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Dear G, Thank you for the warm words. We are delighted to hear about your experience with our services and to know that our team's professionalism, helpfulness, and friendliness have made a meaningful impact on your family. We are especially pleased to hear about the excellent care your son is receiving and the special relationship he has with his carer. Ensuring safety and enriching our clients' lives with beneficial activities is at the heart of what we do. Your words motivate us to continue to go above and beyond with our compassionate services. Take care.

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Review of
Westminster Homecare (Clacton)
from T N (Daughter of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

The manager and her team have gone above and beyond to help provide the best care possible. Keeping me informed with situations they found at my dad's and showing enormous care and compassion for us all.
Contacting other agencies on my behalf (with my permission) to ensure the continued care is the

best possible.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Dear T N, Thank you so much for your heartfelt words. Your appreciation genuinely makes us feel warm. Our team strives to provide the highest care and compassion, and it means the world to know that we have positively impacted your family. Keeping you informed and ensuring your father's well-being is always our priority. Your kind words inspire us to continue our commitment to exceptional service. Thank you for entrusting us with your father's care. Take care.

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Review of
Westminster Homecare (Clacton)
from Sue W (Niece of Client) published on 4 June 2024

Submitted via Website • Report

Overall Experience

I just wanted to say again how grateful we are to Westminster for what they do for our auntie. Because they do what they do, she is able to remain at home, which is where she wants to be. All of the ladies are great, we would be lost without you. Thank you.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for your kind words. We are delighted to hear that our care has helped your auntie stay in the comfort of her own home, where she wanted to be. Our team of dedicated carers is committed to providing the best support possible, and it means a lot to us to know that their efforts are appreciated. Your gratitude inspires us to continue delivering the highest quality of care. Thank you for choosing Westminster Homecare and sharing your positive experience.

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Review of
Westminster Homecare (Clacton)
from P D (Friend of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

I have been more than happy with the management team and care staff that have been dealing with my friend the online system for reports is great we can keep up to date with each visit and love that we can leave messages for the team such a great system thank you for all that you do. Just wished you

covered St Osyth in case she ends up moving in with us soon I wouldn't want to use anyone else
Kind regards.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you for your kind words and positive feedback. We are delighted to hear that you're satisfied with the management team, care staff, and our online reporting system. Your satisfaction and comfort are our top priorities. We strive to provide convenience and transparency for our clients and their loved ones. We understand your desire for continuity of care, and while we currently don't cover St. Osyth, we're always looking for ways to expand our services and reach more communities. Your feedback is valuable. Thank you for your trust and appreciation. We are grateful for the opportunity to care for your friend.

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Review of
Westminster Homecare (Clacton)
from Caroline C (Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I am getting fed up with carers turning up late, sometimes over 2 hours late to the time being given on my rota and not being told. I’m getting fed up with getting different carers each day. Sending carers after I have cancelled.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you for sharing your experience with us. We understand the importance of receiving care services reliably and consistently, and we sincerely apologise for the inconvenience. Rest assured, we take your feedback seriously and are committed to addressing them promptly. Our branch manager will contact you to discuss your feedback in detail and explore ways to improve our care for you; moving forward, we will ensure better communications and transparency regarding care schedules and promise to minimise any disruptions to your care. Thank you for your immense patience and understanding as we work to serve you better, and we appreciate the opportunity to make things right. We are here to support you every step of the way.

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Review of
Westminster Homecare (Clacton)
from T N (Son of Client) published on 2 February 2024

Submitted via Website • Report

Overall Experience

The majority of carers are excellent, however, a couple could do with training in one-to-one personal skills.
Carers being delayed due to incidents with previous clients is understandable, carers being scheduled to attend outside of agreed timings is not.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you so much for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that the majority of our caregivers have met your expectations.
We acknowledge your concerns regarding our caregivers who may benefit from additional training, your feedback is invaluable and we take it seriously, rest assured, we are committed to continually enhancing the carer's skill and punctuality to provide the best possible care. Your satisfaction is our top priority, and we would welcome the opportunity to discuss your concern further so that we can tailor your services to meet your needs better. Thank you again for choosing Westminster Home Care, we are grateful for the trust you place in us and we remain dedicated to providing exceptional service and care. Warm regards.

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Review of
Westminster Homecare (Clacton)
from J D (Niece of Client) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Westminster is brilliant and very good connection with me because I am deaf, they contact me by email or text messages! I am happy with the office staff! The carers for my aunt, also deaf are brilliant, helpful, respectful, warm and friendly and many more! Communication was important for my aunt's carers!

If I contact the office by email or text for enquiries or issues, they respond in good time!
Overall fantastic services!

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you sincerely for your incredibly kind words. We are absolutely honoured to have the opportunity to serve you and your aunt. We are thrilled to learn that our effective communication with you has been seamless and accommodating for you. Knowing our carers have provided an experience that is Warm, Kind and Compassionate is precisely the service we strive to provide to everyone. We also appreciate your feedback on the responsiveness of our office team, We are pleased to have met your expectations. We look forward to continuing to provide fantastic services for you and your aunt.

Warm Regards,

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Review of
Westminster Homecare (Clacton)
from Justine P (Daughter of Client) published on 22 December 2023

Submitted via Website • Report

Overall Experience

Westminster have been looking after my mum for evening visits and extra care for several years. I have always found them helpful, flexible and responsive. If I have had any issues or requests the staff at the end of the phone have always been responsive and very helpful too. Mum has one particular carer

for 4/5 visits a week and she is especially caring and supportive with Mum having built up a great rapport with her.
Overall I can’t fault Westminster, thank you. More recently my mum has been in hospital and we have had issues with her discharge - her carer has been amazing in following up, chasing and organising to mention doing this after hours and in her own time to support getting my mum back home! Thank you so much.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you immensely for your heartfelt words. It warms our hearts to hear about your positive experience with Westminster Homecare. We are dedicated to providing compassionate and responsive care, and it's delightful to know that our team, especially a particular carer, has made a meaningful impact on your mum's well-being. Their dedication reflects our commitment of our caregivers. Your trust means the world to us and we're honoured to be a part of your mum's journey. Wishing your mum and all your family a continued health and comfort.
Merry Christmas from all us at Westminster Homecare.

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Review of
Westminster Homecare (Clacton)
from Lesley H (Mother of Client) published on 8 December 2023

Submitted via Website • Report

Overall Experience

Westminster Care are an excellent team. The office manager and staff are always on hand if needed and are amazing. My daughter has been in the safe hands of three lovely ladies working for this company for almost eight years. It works like clockwork and I cannot thank them enough for their continued

Care and support my daughter receives, and us as a family too. Nothing is too much trouble, credit to a lovely manager and all her staff. Thank you so much Westminster Care! All your help and care is much appreciated. 10/10 Truly grateful.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you from the bottom of our hearts for your incredibly kind words. We're honoured to be entrusted with your daughter's care. Your heartfelt acknowledgement means the world to us. Our team is dedicated to providing compassionate and seamless care, and we're grateful for the opportunity to support your family. Thank you for choosing Westminster Home Care.

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Review of
Westminster Homecare (Clacton)
from S C (Son of Client) published on 27 November 2023

Submitted via Website • Report

Overall Experience

Westminster Homecare Clacton has been a lifesaver for my mum, myself her son. Who is mum's soul career the dedication and caring attitude of every one of the careers has been fantastic. Whenever a career may be delayed the office staff will always keep me informed, and when I do speak to them they are

always courteous. I feel the careers in this country that have to put up with a lot are very patient and professional. Thank you so much, Westminster.

Reply from Sanjay Raju, Digital Marketing Lead at Westminster Homecare (Clacton)

Thank you deeply for your kind words. We are honoured to be of service to your mum and appreciate your appreciation of our dedicated and caring team. Your understanding and recognition of the challenges our carers face reflect your compassion. We're grateful for the trust you've placed in Westminster Home Care. Thank you once again!

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Review of
Westminster Homecare (Clacton)
from Lynda L (Daughter of Client) published on 15 November 2023

Submitted via Website • Report

Overall Experience

Westminster Home Care are excellent. They go above and beyond to make sure my mother is cared for. Nothing is too much trouble for them. Everything about Westminster Home Care from the carers to the management is excellent.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)

We truly appreciate your kind words! We are delighted to hear that our team has exceeded your expectations in caring for your mother. Going above and beyond and making an impact is our commitment. Your trust means the world to us and we at Westminster Home Care thank you for entrusting us to care for your loved one.

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Review of
Westminster Homecare (Clacton)
from Debbie P (Daughter of Client) published on 27 October 2023

Submitted via Website • Report

Overall Experience

All of the carers that I have met that have been in to help my dad have been so generous with their time and the efforts they go to keep my dad functioning in his home. Alongside the team in the office, who are always a friendly and supportive voice at the end of the phone, the service provided by Westminster

Care has been top class. Can’t recommend them enough.

Reply from Sanjay Raju Kalyan, Digitial Marketing Lead at Westminster Homecare (Clacton)

Thank you for your wonderful review. Your feedback is a powerful motivator for our team, as it reaffirms our commitment to providing the best possible care for our clients. We are genuinely honoured that you chose us to assist with your dad's home care needs.
We look forward to continuing to serve you with the same level of dedication and compassion in the future. Wishing you good health and happiness. Thank you once again!

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Review of
Westminster Homecare (Clacton)
from Dawn E (Client) published on 30 August 2023

Submitted via Website • Report

Overall Experience

I have had excellent care provided by you. I would rate Westminster Homecare 10/10, every carer I have had is professional, kind, and patient and gives you 10/10 care. The office staff are also very kind and patient well done to you all.

Reply from Nicola Leroy, Director at Westminster Homecare (Clacton)

Thank you so much for your review. I am delighted that you are so pleased with the care from our wonderful teams and will be sure to pass on your comments.

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Review of
Westminster Homecare (Braintree)
from C G (Client) published on 24 October 2018

Submitted via Postal Card • Report

Overall Experience

I'm treated very well. She's reliable and trustworthy.

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Review of
Westminster Homecare (Clacton)
from Siobhan R (Granddaughter of Client) published on 9 July 2018

Submitted via Website • Report

Overall Experience

We weren't happy with previous care agency and was recommended Alliance Care. Best move we could have done. The company is excellent, all so caring and stay there. The full time which makes a huge difference and my nan's general well being has improved massively. The house is always kept clean and tidy,

she is given a choice of what she would like for breakfast lunch and tea, nothing is too much, carers are amazing. Would highly recommend especially coming from a different care provider. I can see a huge change in my nan for the better.

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Review of
Westminster Homecare (Braintree)
from Martin W (Client) published on 18 November 2016

Submitted via Website • Report

Overall Experience

I wrote a review a little while ago but it has got worse. For 2 days I had no carers at all and nearly every day I get a no-show or late or early call. They stopped the cleaning they used to do without telling me and when I complain to the office, everyone I speak to says they are sorry and will sort

it out but it stays the same.

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Review of
Westminster Homecare (Clacton)
from Joan P (Client) published on 29 January 2016

Submitted via Postal Card • Report

Overall Experience

The only honest opinion is I am very satisfied with the service I am receiving.

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Review of
Westminster Homecare (Clacton)
from T R (Client) published on 21 December 2015

Submitted via Postal Card • Report

Overall Experience

Everyone at Alliance are wonderful. Nothing is a problem, they are honest, caring and helpful. Myself and my husband are both grateful for all the help we get. I have got so much praise for all of them.

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Home Care Providers Owned by Care at Home Services (South East) Ltd in Essex

Care at Home Services (South East) Ltd Locations in Essex (2)

Care at Home Services (South East) Ltd Reviews in Essex (22)

Reviews Posted for members of Care at Home Services (South East) Ltd

Westminster Homecare (Clacton)

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Westminster Homecare (Clacton)

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Westminster Homecare (Clacton)

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Westminster Homecare (Braintree)

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Westminster Homecare (Braintree)

Westminster Homecare (Clacton)

Westminster Homecare (Clacton)

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