Care at Home Services (South East) Ltd in Kent | 8 Home Care Providers

Review of
Beech Tree Total Care Dover & Deal
from Robert M (Husband of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Overall I am satisfied with the care/service provided by Beechtree, the timing of visits can be erratic, the last call of the day should be 20.00 but sometimes the carer arrives at 19.15. The morning 11.40 call can be late but I understand that calls can take longer if there is an issue with the patient,

or heavy traffic, weather etc. If there is a late morning call after an early call the night before the service user will have been in bed for an extended period.
The care provided is usually thorough. Some careers take longer than others but in general, I find the care provided is acceptable.
When I have had cause to phone the office, not always been able to get through. But any issue I have raised has been answered.
There was an issue about the care plan but this was resolved.
I would give the majority of staff 5 *.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you so much for taking the time to submit feedback, we always value feedback both positive and negative as it helps us to continue to improve the way we do things.

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Review of
Domus Live-In Care
from Madeline S (Daughter of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I can't thank the Live-in Care team enough! The carers have been amazing with my mum who has dementia. They're so kind, patient, and really know how to keep her comfortable and happy. The management team has been super helpful too - always there when I needed anything or had questions. Honestly, they've

made such a difference, and I'm so grateful for all their support. Thank you so much to everyone - you've been incredible!

Reply from Sanjay Raju, Digitial Marketing Lead at Domus Live-In Care

Thank you so much for your kind words and heartfelt review. We're delighted that our Live-in Care team has made a positive difference for your mum and your family. Providing compassionate and tailored care for individuals is at the heart of what we do, and it's wonderful to know that this has brought comfort and happiness to your mum. Your gratitude means so much to our team. Thank you for trusting us with your mum's care. We wish you and your family well. Take care!

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Review of
Beech Tree Total Care Dover & Deal
from S E (Daughter of Client) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Extremely poor, unprofessional 'office' management.
Managers constantly advising they're short-staffed, have staff sickness and put their client's family in a position where they feel obligated to cover contracted calls.
Care calls are often made at times not contracted and not within the permitted

30 minutes on either side of the agreed call time. Visits are sometimes a number of hours late or early - which sometimes results in the client not getting the required care because they are out at hospital appointments or visiting unwell relatives.
Carers used to cover domestic (cleaning) calls. The perception is that cleaning is not done as agreed contractually; instead, it's a quick surface skim.
Abuse of power by 'office' management. When l have rebutted what l have been told, because it is untrue, the 'office' management takes offence and clearly is not receptive to feedback or an alternate, real view.
The result - the care package was cancelled. I suspect there's a bullying culture in Beech Tree.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your review, we always listen and learn from any feedback. We work in an culture of continuous improvement.

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Review of
Beech Tree Total Care Dover & Deal
from B C (Wife of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience

Unfortunately today, due to a few genuine complaints about my disabled husband's lack of personal hygiene care by one carer in particular has caused the Beech Tree Care Agency to discontinue their service with us, despite us highly complimenting 3 other carers. We have effectively been given notice

till 9th April when the service will end. As a business director myself, I am totally appalled of the way we have been treated and disregarded. I always listen to my customers and do my utmost to address and correct any concerns, reputation is vital in business however this branch seems to fail and acknowledge the importance of this.
We now have to find an alternative carer at very short notice.
Today, my husband took a turn because of the upset and blamed himself for making a complaint. He was in tears, can you imagine at 76 suffering from a severe stroke that has left him disabled down his right side and being treated in this way! He is a proud man and deserves respect.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your feedback, we value feedback good and bad as there is always lessons to be learnt on a curve to continually improve our services.We wish you and your husband well for the future.

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Review of
Beech Tree Total Care Ashford
from M D (Son of Client) published on 26 February 2024

Submitted via Website • Report

Overall Experience

The service we have received has been very good, friendly and professional, the carers work hard and always available for a friendly chat. The group, overall, including management, have always been available and understanding... thanks to all staff.

Reply from Sanjay Raju, Digitial Marketing Lead at Beech Tree Total Care Ashford

Thank you so much for your kind words and lovely feedback. We are pleased to hear that you've had a positive experience with our team. Providing friendly and professional care is at the heart of what we do and it's wonderful to know that our carers have been there for you. Our management and staff are dedicated to ensuring that you receive the highest level of support and understanding and we're grateful for the opportunity to serve you. Thank you for choosing us to serve you, Take care!

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Review of
Beech Tree Total Care (Hythe)
from Denise C (Daughter of Client) published on 21 November 2023

Submitted via Website • Report

Overall Experience

Beech Tree Total Care has provided 100% commitment in caring for my mum. My mum lives alone and looks forward to their visits, three times a day. The communication I receive from the office when they have concerns regarding my mum is so reassuring that someone is there. I can't recommend them highly

enough.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care (Hythe)

Thank you for taking the time to review our service. It is much appreciated.
We will make sure this is shared with our care team who always try their best, thank you once again.

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Review of
Care at Home Services (South East) Ltd - Herne Bay
from G P (Wife of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience

Some staff lack attention to detail. Generally a good service.

Reply from Nicola Leroy, Director at Care at Home Services (South East) Ltd - Herne Bay

Thank you for your positive review. We will ensure that all the staff caring for your husband pay more attention to the finer details.

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Review of
Beech Tree Total Care Dover & Deal
from Timothy S (Friend of Client) published on 30 September 2022

Submitted via Website • Report

Overall Experience

Okay, so my review relates from May and is ongoing. Anyway, I am doing this review on behalf of my housemate so it has all started from day one. There was a carer who was absolutely useless. We had to phone the office three times before we were listened to regarding this carer, who has since been let

go. So moving on in the past few weeks my housemate has been told, last minute may I add, that there is a shortage of carers so the carers may be late which is not the case because they are nonexistent. So I've had to do the carer's job on multiple occasions which I shouldn't be doing because I'm not trained to be a carer. She has two call-out times, one in the morning and one in the evening, and the majority of the time they are late except when one particular carer is working. She is excellent, no issues whatsoever. In fact, this carer should be promoted because without her you would be screwed anyway, moving on. When I have rang the office, the office staff (I don't know her name) was rude.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Unfortunately, there is a nationwide shortage of care staff and this is affecting services. Local authorities are fully aware of the situation and we are all doing the best we can to support all service users.

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Review of
Beech Tree Total Care Thanet
from Zoe (Daughter of Client) published on 4 December 2020

Submitted via Website • Report

Overall Experience

All Seasons stepped in with 3 hours notice to care for my Dad, who was on end of life care, after he was badly let down by his previous care agency. The minute they walked in they took away all the stress our family was going through allowing us to spend quality time with our Dad over the last week

of his life. Within half an hour of them seeing him for the first time he was washed, changed and shaved beautifully, sadly something his previous agency hadn't managed in a year. All the carers were bright, cheery and friendly, nothing was too much trouble even offering to make me a sandwich. They went out of their way to support us at a difficult time. They always checked whether we needed anything else doing before leaving and kept to a regular time schedule. We are especially grateful to the Care Manager who spent hours in the kitchen typing up a new care plan as the previous agency left us with nothing. We can't put into words how thankful we are, just wish we'd met you sooner.

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Review of
Beech Tree Total Care (Hythe)
from Helen D (Daughter of Client) published on 23 October 2020

Submitted via Website • Report

Overall Experience

Beech Tree provided outstanding care for my mum before she moved to a Care Home. Mum was living at home alone and has Dementia/Alzheimer's. She loved the carers and looked forward to their visits twice a day. The communication and feedback from the Care Coordinator were always timely, helpful and compassionate.

I can't recommend them highly enough.

Reply from Nicola Leroy, Director at Beech Tree Total Care (Hythe)

Dear Helen, Thank you so much for your lovely words which have been passed onto the Hythe office team. We are delighted that our service met your mum's approval as we aim to be the very best. Wishing your mum the very best in her new home.
Nicola

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Review of
Beech Tree Total Care Thanet
from Philip D (Partner of Client) published on 24 June 2020

Submitted via Website • Report

Overall Experience

I would like to thank all season staff who have helped us.
The quality of care that you gave to my partner was outstanding! She couldn't wait for your visits (well more in the evenings lol). I wish you all the best in these difficult times.

Reply from Claudia Sykes, General Manager at Beech Tree Total Care Thanet

Thank you so much for the positive review.
We are so proud of all our care staff, for the amazing job they do, and thankful for all our clients who make All Seasons what it is.

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Review of
Beech Tree Total Care Thanet
from Sean W (Son of Client) published on 5 June 2020

Submitted via Website • Report

Overall Experience

We had this company for my mum. We had two main carers. One was superb and the other one was dreadful. Unhygienic, lazy, unfriendly, snappy. She was a genuine health hazard. If you are paying full cost for your care keep an eye open because they have a habit of leaving early. Every minute they leave

early costs you 40p. We are currently waiting for a refund of approx £150. If you get the bad carer we got then be prepared to go around after her and do the jobs she should have done. She will do whatever she can to avoid jobs so she can leave early. I had to complain about her so many times that in the end, rather than discipline the bad carer they just ditched us. Weak management.
If I was you I wouldn't risk it, look elsewhere.

Reply from Suzy Hollett, HR Business Partner at Beech Tree Total Care Thanet

Thank you for providing a detailed review of your concerns. We are sorry to hear that you were dissatisfied with the care that was provided, we are aware of concerns that were raised in regards to the above, in line with our complaint procedure. At All Seasons we pride ourselves on the quality of care that we provide, and as such, we would welcome the chance to discuss this with you in more detail.
We are available on info@allseasons.org.uk if you wish to discuss this matter further, and your request can be dealt with by the HR Business Partner in the first instance.

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Review of
Beech Tree Total Care Dover & Deal
from Margaret F (Client) published on 4 March 2019

Submitted via Website • Report

Overall Experience

I am delighted with my choices of caregivers, especially this winter as I caught that flu, no less than three times in a row, plus relevant chest infections. My carers resorted to using a little face mask, so as not to bring in or take out the germs in a gallivant effort to get me through. So a very

big thank you to them and their efforts. My girls as I call them are more like friends and family and I wouldn't be without them, so thank you all.

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Review of
Beech Tree Total Care Thanet
from A O (Sister of Client) published on 17 April 2017

Submitted via Postal Card • Report

Overall Experience

Excellent care and very helpful.

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Home Care Providers Owned by Care at Home Services (South East) Ltd in Kent

Care at Home Services (South East) Ltd Locations in Kent (8)

Care at Home Services (South East) Ltd Reviews in Kent (14)

Reviews Posted for members of Care at Home Services (South East) Ltd

Beech Tree Total Care Dover & Deal

Domus Live-In Care

Beech Tree Total Care Dover & Deal

Beech Tree Total Care Dover & Deal

Beech Tree Total Care Ashford

Beech Tree Total Care (Hythe)

Care at Home Services (South East) Ltd - Herne Bay

Beech Tree Total Care Dover & Deal

Beech Tree Total Care Thanet

Beech Tree Total Care (Hythe)

Beech Tree Total Care Thanet

Beech Tree Total Care Thanet

Beech Tree Total Care Dover & Deal

Beech Tree Total Care Thanet

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