Home Care Providers Owned by Care at Home Services (South East) Ltd in London

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)

Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (South West London)

Thank you for the incredible feedback. We're genuinely grateful for your recognition of the Southwest London branch manager and the team. Their professionalism, compassion and dedication are at the core of our service, and it's so meaningful to know they made a difference in taking good care of your mother. We're also proud of the caregivers' kindness and patience in challenging circumstances. Thank you for trusting Westminster Homecare. I wish you and your family peace and comfort. Take care!

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)

Thank you so much for sharing your experience with us! We are delighted to hear that our reablement care package has been beneficial for your family and our team has provided exceptional care throughout. Ensuring that our client receive the support they need promptly and with compassion is our top priority and we are pleased to know that our carers have met your expectations. We are thankful that you have chosen to continue with Westminster Homecare and thank you for allowing us to be a part of your caregiving journey. Take Care!

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)

Thank you so much for taking the time to share your experience with us. We are incredibly grateful for your kind words and are glad to hear that our team was able to provide the support and care your dad needed during his last weeks at home. Our priority is always to ensure that our clients receive the highest quality care with compassion and professionalism, and it means the world to us to know that we were able to make a positive difference during such a difficult time. Your recommendation means a lot to us, we are here for you whenever you need us. Wishing you and your family comfort and peace during this time. Thank you again for choosing our services.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)

Thank you from the depths of our hearts for taking the time to share such a touching review. Your words are a testament to the dedication and compassion of our team at Westminster Home Care. We are honoured to be a part of your mother's journey. Your trust means everything and we're committed to ensuring your mother continues to receive the best care possible. Wishing you and your family continued comfort and well-being.