Home Care Provider Owned by Care at Home Services (South East) Ltd in Norfolk

Reply from Zoe Dent, Manager at Westminster Homecare (Norwich)

Many thanks for taking the time to write this review. Westminster Homecare strive to provide excellent service and support to our valued service users. Your feedback will be shared with our care team here at the Norwich branch.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you for sharing heartfelt feedback; we are deeply moved by your kind words about our carers and the care they provided to your husband during such a challenging situation. Ensuring dignity and comfort for those we care for is at the heart of everything we do, and it means so much that we can make a difference during his palliative care journey. Your gratitude truly touches us; we are honoured to have been there for you and your family. Wishing you strength and peace in the days ahead. Take care.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

Thank you so much for sharing your thoughtful feedback. We are pleased that our carers are committed to understanding and meeting your complex needs. Your emphasis on mutual respect aligns perfectly with our values at Westminster Homecare. We are grateful for your husband's support in the training process and appreciate the collaborative effort to ensure your care is tailored to your requirements. Your insights are invaluable in helping us continually improve our services. Thank you for being a part of our community.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

We sincerely apologise for the inconvenience caused by the timing issues you have experienced. We understand the importance of punctuality in our services, and your feedback is crucial to us. We are taking immediate steps to address this issue with our scheduling team. Rest assured, we're committed to ensuring that your care needs are met efficiently and promptly. Please know that your comfort and satisfaction are our top priorities, and we are here to ensure your experience is nothing short of exceptional. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service delivery.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Norwich)

We truly appreciate you taking time to share your thoughts with us, and we want to extend our sincere apologies for the dissatisfaction experienced. Your feedback is invaluable, and we are truly sorry that our service has not met the expectations.
Please know that we are actively investigating the issue you have raised and taking immediate steps to address them. It is our absolute commitment to provide exceptional care, and we deeply regret that you have not felt the full benefit of our service.
We understand how crucial it is for you to feel confident and at ease with our team. Rest assured, we are implementing additional training and support measures to ensure our staff is well-equipped and well-trained to meet your standards.
We genuinely apologise for the inconvenience and thank you for understanding, we sincerely hope to have the opportunity to provide you with a more positive experience in the future.
Kind Regards

Reply from zoe Dent, Branch Manager at Westminster Homecare (Norwich)

Thank you for the lovely review. We are pleased to see that the care your brother is receiving is having a positive impact on him. This will be fed back to our staff. If we are able to assist further then please do contact us.