Home Care Provider Owned by Care South at Home (covering Dorset & Somerset) in Somerset

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Care South at Home (covering Dorset & Somerset) in Somerset

Only the locations & reviews in Somerset for Care South at Home (covering Dorset & Somerset) are showing below.

View the details of all 2 locations (with 27 reviews) owned by Care South at Home (covering Dorset & Somerset)

Care South at Home (covering Dorset & Somerset) Locations in Somerset (1)

 

1 Home Care Provider owned by Care South at Home (covering Dorset & Somerset) in Somerset

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Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB 

9.1 13 reviews
"All the carers are very supportive. Helpful, kind and friendly - all with a smile. What more do you want? Gold star for all.…"   Read all 13 reviews

Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for… Read more about Care South at Home Somerset & West Dorset

  • Care Provided
  • Older Person Care
  • Dementia

Care South at Home (covering Dorset & Somerset) Reviews in Somerset (13)

9.4
Care South at Home (covering Dorset & Somerset) has a Group Review Score of 9.4 (9.400) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care South at Home (covering Dorset & Somerset) must have a Review Score.

Overall Experience

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Review of

Care South at Home Somerset & West Dorset

from Nigel A (Client) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment
and care that I received.

Reply from Sarah Broom, Care at Home Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review for our Somerset Care at Home team. The team take pride in the care the offer to provide to clients in the community, your comments therefore will mean so much. Best wishes.


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Review of

Care South at Home Somerset & West Dorset

from D P (Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very supportive.
Helpful, kind and friendly - all with a smile.
What more do you want?
Gold star for all.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for your review. We really really appreciate you taking the time to complete the feedback.


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Review of

Care South at Home Somerset & West Dorset

from M W (Client) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way
to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback which is very important to us. I am sorry our service is not meeting your expectations and will be in contact shortly to discuss further. Thank you once again.


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Review of

Care South at Home Somerset & West Dorset

from L G (Wife of Client) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care he receives.
Many thanks.

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Review of

Care South at Home Somerset & West Dorset

from H F (Client) assisted by family/friend published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let
us all know what time of the day to be expected to arrive at.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us as it helps us improve our service. Arrangements have been made for you to be informed of timings. Please contact me if you have any questions or if there is anything else I can help you with.


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Review of

Care South at Home Somerset & West Dorset

from J S (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good. Continuity of carers essential. Sometimes more training would be useful but adequate. Regarding personal care, male carers; if the client doesn't want male carers then this wish should be respected at all times.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your comments , all of which will be reviewed and passed to the team we very much respect personal choose Please do not hesitate to ring me if there is anything else I can help with


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Review of

Care South at Home Somerset & West Dorset

from M S (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense
and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, I will address your comments with the team who will work hard to resolve the issues you have been experiencing on occasion. Please do not hesitate to ring me if there is anything else I can help with.


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Review of

Care South at Home Somerset & West Dorset

from Marion P (Client) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us. I am sorry timings are sometimes unsuitable. I will pass your comments on to the planning team to review. In the meantime please do not hesitate to contact me if I can be of further assistance .


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Review of

Care South at Home Somerset & West Dorset

from J F (Son of Client) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother really enjoys engaging with her carers (and they with her). She is always treated very well.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to complete the feedback form. It is so nice to hear things are working well for your Mum I will pass this feedback on to the team.


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Review of

Care South at Home Somerset & West Dorset

from Tim B (Son of Client) published on 26 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care South looked after my mother during her D2A assessment period. I can not rate the carers highly enough as each was very professional in their approach, treating my mother with the greatest respect, dignity and, when appropriate, humour. My mother and I benefitted from their reassurance and kindness
at a difficult time for both of us, and we were both sorry to say goodbye to these amazing people at the end of the assessment.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you very much for taking the time to feedback to us any type of feedback helps us improve our service, and it is really good to hear that the team supported you both through a difficult time. Best wishes from the team at Crewkerne


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Review of

Care South at Home Somerset & West Dorset

from Hazel H (Client) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, it is very nice to hear that you are happy with the support you are receiving, I will pass this on to the team.


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Review of

Care South at Home Somerset & West Dorset

from Graham D (Friend of Client) published on 7 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, this feedback is so nice to hear .I will pass it on to the team


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Review of

Care South at Home Somerset & West Dorset

from Antonia K (Client) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for taking the time to leave a review. It is very nice to hear how much of a difference staff are making and how much you enjoy their visits. I will be sure to pass this on to the team.


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Awards / Recognitions (0)

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Care South at Home (covering Dorset & Somerset) in Dorset Care South at Home (covering Dorset & Somerset) in Somerset

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