Hales Group Ltd in Essex | 1 Home Care Provider

Review of
Hales Home Care (Wickford)
from Katie P (Client) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite and the communication is fantastic. Couldn't recommend them enough.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for your excellent review. We are pleased to hear that you have consistently experienced great service from our care workers. Your kind words mean a lot to us, and we will share your feedback with the team.

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Review of
Hales Home Care (Wickford)
from Karen W (Niece of Client) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for taking the time to leave us a fantastic review. We are pleased to hear that our staff have been supportive and helpful during your aunt's hospitalisation. Your recommendation means a lot to us, and we will pass your feedback on to the team.

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Review of
Hales Home Care (Wickford)
from S A (Client) published on 7 June 2024

Submitted via Website • Report

Overall Experience

I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have

had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.

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Review of
Hales Home Care (Wickford)
from Nick C (Son of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

I have always found that every member of the Hales Home Care team is kind, considerate and attentive.
They have never let us down, never missed a visit and my mum feels safe, well looked after and looks forward to each visit. To my mind, it's vital that a carer chats to their client and stimulates

them mentally and the whole team are very good at this.
Hales also takes care of her prescriptions, monitoring them on a daily basis, chasing the GP and pharmacy when needed and even picking items up from the latter.
Their communication with me is also exceptional, again across the entire team.
We have used other care companies and Hales is in a completely different league, I honestly cannot recommend them enough.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for your fantastic review of our service. We are thrilled to hear that our team has provided such attentive and considerate care for your mum. It's great to know she feels safe and looks forward to our visits. We will certainly share your kind words with the entire team.

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Review of
Hales Home Care (Wickford)
from S H (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

We had good support from staff during a difficult month for us.
Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for sharing your experience. We are pleased to hear that our staff provided the support and care you needed during a challenging time. Your feedback is important to us and we will share your kind words with the team.

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Review of
Hales Home Care (Wickford)
from Mark H (Next of Kin) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

The care package provided by Hales Home Care is what my aunt deserves at her age of 93. We have had some poor care in the past. But at last, we have the support, care and compassion from a well-managed team of carers. I like to say that two carers are lovely and amazing. My aunt so enjoys their company.

I sleep easier these days.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you for sharing your feedback with us! We are committed to providing the best possible care and will continue to do so. We will be sure to pass on your kind words to the team.

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Review of
Hales Home Care (Wickford)
from Carole W (Daughter of Client) published on 5 May 2023

Submitted via Website • Report

Overall Experience

Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary

to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Thank you so much for sharing your positive feedback about our care services. We truly appreciate you taking the time to let us know how we're doing. We will make sure to pass along your kind words to the care team who is looking after your mum. It will mean a lot to them to know that they are making a difference in your mum's life.

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Review of
Hales Home Care (Wickford)
from Patricia B (Client) published on 23 August 2022

Submitted via Postal Card • Report

Overall Experience

Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Wickford)

Your feedback means the world to us. Thank you so much for taking the time to write us a positive review, and we will ensure your feedback is shared with the team.

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Review of
Hales Home Care (Wickford)
from Rose W (Client) published on 31 March 2022

Submitted via Postal Card • Report

Overall Experience

The care I receive is great. I am well cared for. They are now like family and do everything I ask.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to provide such a positive review. We are incredibly proud of the professional care team we have in Essex and will ensure your kind words are passed on to them. We know they will appreciate the feedback.

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Review of
Hales Home Care (Wickford)
from Buschra R (Wife of Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience

I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits.
We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to review our services. We are very proud of the professional team we have in Essex and the commitment they show to all of our service users. We will ensure your kind remarks are shared with all the staff, we know it will mean a lot to them.

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Review of
Hales Home Care (Wickford)
from Sue M (Daughter of Client) published on 22 March 2022

Submitted via Website • Report

Overall Experience

I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's boyfriend

when they didn't have to.
I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to review our services. Hales Homecare work tirelessly to support many very vulnerable people and we are so pleased that you are delighted with the care being delivered by our Essex team. We will ensure your feedback is shared with the care team. We know that recognition for their thoughtful caring attitudes will be much appreciated.

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Review of
Hales Home Care (Wickford)
from Susan O (Daughter of Client) published on 28 July 2021

Submitted via Website • Report

Overall Experience

The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but special

thanks to the staff.
It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too.
We cannot thank you all enough.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you so much for taking the time to leave an excellent review. We are delighted that you are pleased with the service provided by our Wickford team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.

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Review of
Hales Home Care (Wickford)
from Chris C (Husband of Client) published on 7 July 2021

Submitted via Website • Report

Overall Experience

Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax

for the day with my wife being so well looked after. Please pass on my personal thanks to her.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Wickford)

Thank you for taking the time to recognise the incredible work that our care team do in Essex. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.

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Home Care Provider Owned by Hales Group Ltd in Essex

Hales Group Ltd Locations in Essex (1)

Hales Group Ltd Reviews in Essex (13)

Reviews Posted for members of Hales Group Ltd

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

Hales Home Care (Wickford)

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