Home Care Provider Owned by Hales Group Ltd in Hertfordshire

  • Home Care Provider Owned by Hales Group Ltd in Hertfordshire

Only the locations & reviews in Hertfordshire for Hales Group Ltd are showing below.

View the details of all 22 locations (with 81 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Hertfordshire (1)

 

1 Home Care Provider owned by Hales Group Ltd in Hertfordshire

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Hales Home Care (Hertfordshire)

608 Jubilee Trading Estate, Letchworth Garden City SG6 1NE 

6.8 4 reviews
"The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the…"   Read all 4 reviews

Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support. They offer domiciliary… Read more about Hales Home Care (Hertfordshire)

  • Care Provided
  • Older Person Care
  • Dementia

Hales Group Ltd Reviews in Hertfordshire (4)

Reviews Posted for members of Hales Group Ltd

Overall Experience

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Review of

Hales Home Care (Hertfordshire)

from J F (Client) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience but would appreciate a phone call if carers are severely delayed for any reason.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.


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Review of

Hales Home Care (Hertfordshire)

from A A (Son of Client) published on 18 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits
are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.

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Review of

Hales Home Care (Hertfordshire)

from Patricia S (Wife of Client) published on 28 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.


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Review of

Hales Home Care (Hertfordshire)

from Philip R (Client) published on 25 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Hertfordshire)

Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.


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Awards / Recognitions (0)

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