Home Care Providers Owned by Hales Group Ltd in Norfolk

  • Home Care Providers Owned by Hales Group Ltd in Norfolk

Only the locations & reviews in Norfolk for Hales Group Ltd are showing below.

View the details of all 22 locations (with 81 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Norfolk (2)

 

2 Home Care Providers owned by Hales Group Ltd in Norfolk

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Hales Home Care (Swaffham)

29a Turbine Way, Swaffham PE37 7XD 

9.9 11 reviews
"Very friendly and helpful, I'm treated well. Always on time. Could not ask to be looked after better.…"   Read all 11 reviews

Hales Home Care Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users. The care provider promotes independence and a high standard of living within the comfort of one's own home as well… Read more about Hales Home Care (Swaffham)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Hales Home Care (Norwich)

17 Hellesdon Park Road, Norwich NR6 5DR 

1 review
"Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was…"   Read review

Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority… Read more about Hales Home Care (Norwich)

  • Care Provided
  • Older Person Care
  • Dementia

Hales Group Ltd Reviews in Norfolk (12)

Reviews Posted for members of Hales Group Ltd

Overall Experience

  • 10
  • 2
  • 0
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12
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1
Review of

Hales Home Care (Swaffham)

from Vanessa W (Client) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful, I'm treated well. Always on time. Could not ask to be looked after better.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to submit a review for your care services. We will make sure they are passed on to the team who support you. Feedback such as yours means so much to our care heros in the communities within which we work.


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Review of

Hales Home Care (Swaffham)

from Stacey P (Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is amazing they treat my dignity with respect and are very caring. It's nice to see them and have a chat and plenty of time for you. All the carers are lovely and they give amazing care. The best carers, I would mention their names if I could! excellent service, very professional.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you so much for taking the time to leave a review for our Swaffham team. The feedback will be shared with the branch and specifically the team who provide your care regularly - it will mean a lot to them. Continuous reviews of our services give us the opportunity to ensure we continue to deliver high-quality, person-centred care within the communities in which we operate. Thank you for choosing Hales Homecare as your provider.


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Review of

Hales Home Care (Swaffham)

from G B (Client) assisted by family/friend published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and happy with the service I receive. All staff are very good and nice and caring.

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Review of

Hales Home Care (Swaffham)

from D T (Daughter of Client) published on 25 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hales Care team are amazing. They are all so supportive and kind when caring for my mum. They are all very patient and attentive. She looks forward to their visits. They truly go above and beyond. Thank you.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.


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Review of

Hales Home Care (Swaffham)

from Emma S (Daughter of Client) published on 6 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and personal-centred care, updated thoroughly with any concerns.
Carers are very supportive of my dad as well, even though Mum is the service user. Have complete trust in each and every member of staff.
Would highly recommend.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to leave such a positive review. Our teams work hard to provide individualised care and your kind words will mean a lot to them. Ensuring that communication is clear and effective with both our service users and their families is essential and we are pleased that you receive the information you need to be reassured about the care and support. We will ensure the feedback is shared with the team in Swaffham who care for your Mum.


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Review of

Hales Home Care (Swaffham)

from D A (Son of Client) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of care and support for my mother is nothing but positive. She is 103 years old which poses extra difficulties for family and carers. I was for some time Mum's main carer, sharing duties with other family members. Inevitably it became quite difficult and could no longer cover all her
needs. So with the aid of the local council services, we worked a care plan with Hales Home Care to help. The formulated plan for three visits a day works well alongside my two to three visits each week, a three-hour round trip, and I still visit her to do the gardening and washing in with the carers visits works well all around. The carers are great at covering all Mum's needs. Not always easy as people will know as Mum gets a bit agitated nowadays but carers are marvelous, very professional, kind, helpful, sometimes going above and beyond with having a bit of a chat too. A huge help! Thanks to all.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you for taking the time to share your thoughts about our carers and the care they provide for your mother. We will certainly pass on your kind words to our team; they will be thrilled to know that their efforts are having a real impact. If you ever require any assistance, please do not hesitate to reach out.


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Review of

Hales Home Care (Swaffham)

from G S (Wife of Client) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and competent support, daily care. A great asset and gives confidence in our daily lives that we are not alone.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for your kind words! Your trust means the world to us. Please don't hesitate to reach out if you ever need anything.


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Review of

Hales Home Care (Swaffham)

from T N (Son of Client) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and treat my mother with care and dignity. In for a laugh and I know they care about my mum and her needs, it makes me trust them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you for taking the time to share your thoughts about our carers and the care they provide to your mother. We'll be sure to share your kind words with our team, they'll be thrilled to know their efforts are making a real impact. If you ever need anything, feel free to reach out.


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Review of

Hales Home Care (Swaffham)

from Leonard H (Husband of Client) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

We are really grateful and appreciate you taking the time to leave us a positive review. Thank you for choosing Hales and please do not hesitate to reach out if you have any questions or need further assistance.


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Review of

Hales Home Care (Swaffham)

from Claire B (Granddaughter of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the visits my grandmother receives, the girls are always professional and pleasant with her despite some challenging behaviour in the past. You feel like you can work with them whilst we and my grandmother navigate her worsening memory and make sure she is safe.
Thank you.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for taking the time to share your positive experience with our care service in Swaffham. We're delighted to hear that your grandmother is receiving excellent care from our team. Thank you for choosing Hales and please don't hesitate to reach out if you have any questions or need further assistance.


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Review of

Hales Home Care (Swaffham)

from S H (Daughter of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been using the service for several months now 3 times a day, I can say that the service is second to none everyone that cares for dad is very good at their job they really care for my dad not just in a practical sense.
The staff are not just doing a job they actually care about the person
and go above and beyond our expectations.
The staff in particular 1 we have regular updates from on how dad’s doing.
I would recommend them to anyone needing the service.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that your dad has been receiving exceptional care from our dedicated team. We appreciate your recommendation and look forward to continuing to be there for your dad's care needs.


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Review of

Hales Home Care (Norwich)

from Lorraine M (Daughter of Client) published on 9 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was told he would call back. Hales carers monitored during the day and by teatime, they called an ambulance. They were excellent today and went over and above and cannot
thank them enough for the care and support they provided.

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Awards / Recognitions (0)

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