Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

  • Home Care Providers Owned by Hales Group Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Hales Group Ltd are showing below.

View the details of all 22 locations (with 82 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Tyne & Wear (2)

 

2 Home Care Providers owned by Hales Group Ltd in Tyne & Wear

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Hales Home Care (Newcastle)

128 Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne NE6 2HL 

1.2 1 review

Hales Home Care Newcastle offers personalised home care services to vulnerable people in Newcastle and surrounding areas. With extensive experience in the sector, their professional and trained carers provide exceptional support to service users, regardless… Read more about Hales Home Care (Newcastle)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Hales Home Care (North East)

5 Blue Sky Way, Koppers Way, Monkton Business Park South, Hebburn NE31 2EQ 

Hales Home Care Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided,… Read more about Hales Home Care (North East)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Hales Group Ltd Reviews in Tyne & Wear (1)

Reviews Posted for members of Hales Group Ltd

Overall Experience

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Review of

Hales Home Care (Newcastle)

from S H (Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A terrible company, with poor management.
I've been with Hales Group Newcastle since May 2024 and definitely wouldn't recommend them to anyone remotely vulnerable or unwell.
Their carers are poorly trained, don't always complete tasks and are not at all empathetic or caring (as carers are supposed
to be!). If you report issues to management, they will ignore you for months. When you finally get exasperated enough to formally complain, the company will attempt to discredit you, deny any wrongdoing and carers will suddenly start writing untrue statements about you in their care notes. Management also lie constantly. For example: Hales Group are supposed to be fulfilling a care package paid for by the Council, consisting of 1 hour domestic duties and 1 hour of personal care. Only, for the first six months they refused to provide any personal care, claiming "We don't do that". They're now attempting to claim I refused any personal care and it wasn't in my care plan.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Newcastle)

Thank you for taking the time to share your feedback. We take all concerns seriously and are committed to providing the highest quality of care.We are aware of the matters you have raised and are currently conducting a thorough internal review in line with our complaints process, following communications between yourself and our Central Quality Team. Our priority is always to ensure the best possible care and support for those who rely on our services, and we encourage open communication in addressing any concerns. If you would like to discuss this matter further, please reach out to us directly and we would be happy to speak with you.


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