Home Care Providers Owned by Kare Plus Agencies in London

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Kare Plus Agencies in London

Kare Plus Agencies Locations in London (2)

 

2 Home Care Providers owned by Kare Plus Agencies in London

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Kare Plus Redbridge

2nd Floor, 49 High Street, Wanstead, London E11 2AA 

8.3 7 reviews
"One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for…"   Read all 7 reviews

Kare Plus Redbridge is a dedicated Home Care and Complex Care provider, delivering exceptional services tailored to individual needs. The agency’s compassionate and highly trained team supports clients in leading fulfilling, independent lives within… Read more about Kare Plus Redbridge

  • Care Provided
  • Live in Care
  • Nursing Care
  • Older Person Care
  • Dementia
Kare Plus Romford

184 Hornchurch Road, Hornchurch RM11 1QL 

8.0 1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Kare Plus Agencies Reviews in London (8)

8.6
Kare Plus Agencies has a Group Review Score of 8.6 (8.564) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kare Plus Agencies must have a Review Score.

Overall Experience

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Review of

Kare Plus Redbridge

from Colleen M (Mother of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using them.

Reply from Rakib Karim, HR Manager at Kare Plus Redbridge

Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach, and we are committed to continuous improvement to ensure the highest level of care. It's wonderful to know that you are happy with our service, and we look forward to continuing to support you.Should you ever need anything, please don't hesitate to reach out.


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Review of

Kare Plus Redbridge

from Carlos G (Son-in-law of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.

Reply from Rakib Karim, HR Manager at Kare Plus Redbridge

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to providing compassionate and high-quality care, and we value open communication to ensure the best possible experience for our clients and their families. We are delighted that things have now improved, and we remain dedicated to supporting you and your loved one.Please do not hesitate to reach out if there is anything further we can do to enhance your experience. We look forward to continuing to provide the care and support you deserve.


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Review of

Kare Plus Redbridge

from Kristy Y (Daughter of Client) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local authority
should give them hospital discharge contracts. Missed medication, three times in 5 days. Medication not on company app for carers after 7 days. Some Carers do not or cannot read simple instructions. Lacking communication and common sense. Wet clothes left in washing machine - family not notified. Office Coordinators don't take complaints seriously and are bordering on rude when things are flagged. Horrendous experience every day so far since care started on 6/2/25.

Reply from Rakib Karim, HR Manager at Kare Plus Redbridge

Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also refute the claim regarding impossible travel schedules or lack of travel compensation-our carers have manageable workloads and receive appropriate allowances. Kare Plus Redbridge has provided person-centred care in the community for over 12 years, committed to client well-being. While the start of care can come with adjustments, our trained team works diligently to provide safe, compassionate support. We always address concerns professionally and encourage open communication. Please feel free to reach out directly so we can work towards a positive resolution about the service you received. Rakib Karim HR Manager Kare Plus, Redbridge


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Review of

Kare Plus Redbridge

from Lionel S (Client) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main male carer is 100%, some of the others need additional work in PPE e.g. changing gloves before preparing my food; one incident dripped my tablets, picked them up, and blew on them! Not staying the correct amount of time.
My main two carers are faultless.

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Review of

Kare Plus Redbridge

from C S (Client) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've left the management section blank because I've had no contact with management. Also, value for money is excellent because I'm not paying.
Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could help.

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Review of

Kare Plus Redbridge

from A R (Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with Kare Plus as a whole has been very negative. There is little to no communication in the office. In the beginning, I was getting a different carer twice a day, every day. It was very hard to build a routine as you had to always explain to the new carer, what you need help with. It
did not seem to be explained before they arrived.
My main carer is great. We now have a good routine and I feel that she cares about helping me. She is always thorough and does not rush me. She pre-empts my needs, so I never have to ask her to do anything. If she sees that the bin or recycling needs emptying, she will do it. She cleans down my work surfaces and sink area when she's washed up after making breakfast or after dinner. I miss her on her days off, because my Monday morning help is rushed and nothing is cleaned up afterwards. The carer is usually in and out within 10 minutes.

Reply from Rakib Karim, HR Manager at Kare Plus Redbridge

Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer has made such a positive impact, and we'll ensure her dedication is recognised. However, we're concerned about your experience on her days off and during Monday morning care. We are addressing this to ensure all carers deliver the same high standard of service. Your feedback about communication in the office is also noted, and we are reviewing our processes to make improvements. Please don't hesitate to contact us at our office number to discuss this further. Thank you for your valuable feedback. We're committed to improving and ensuring your satisfaction. Kind regards, Kare Plus Redbridge Customer Care Team


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Review of

Kare Plus Redbridge

from Carol F (Mother of Client) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.

Reply from Rakib Karim, HR Manager at Kare Plus Redbridge

Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are making such a difference. At Kare Plus, we pride ourselves on delivering the highest standard of care, ensuring that each individual is treated with dignity, respect, and empathy. We understand how important it is for families to feel supported, and we are delighted that our team has been able to offer this level of care to your mother. Your feedback is invaluable and will be shared with the carers, who will undoubtedly be motivated by your recognition of their hard work and kindness. Thank you once again for choosing Kare Plus Redbridge and for placing your trust in us. Warm regards, Kare Plus Redbridge.


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Review of

Kare Plus Romford

from Debbie E (Wife of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband become housebound in April 2022 and we were introduced to Kare Plus and the wonderful carers. I can honestly say the care my husband receives on a daily basis from every single carer is outstanding. He cannot move the right side of his body, and he struggles to speak but they take the time
to listen to him and respect his wishes. They protect his dignity at all times and I am reassured he is safe in their care. Not only do they support my husband but they support my whole family and have become friends in our home. Thank you.

Reply from Shannon Quartermaine, Admin at Kare Plus Romford

Good morning, thank you for taking the time to leave such a lovely comment. It is our pleasure, I will be sure to share the feedback with the team.
We send our best wishes, Kare Plus Team.


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