Home Care Provider Owned by Springfield Homecare Services Ltd in Durham

7.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Springfield Homecare Services Ltd in Durham

Only the locations & reviews in Durham for Springfield Homecare Services Ltd are showing below.

View the details of all 8 locations (with 29 reviews) owned by Springfield Homecare Services Ltd

Springfield Homecare Services Ltd Locations in Durham (1)

 

1 Home Care Provider owned by Springfield Homecare Services Ltd in Durham

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Springfield Healthcare (Darlington)

Aspen House, Chesnut Road, Darlington DL1 1QL 

9.8 9 reviews
"I have had Springfield Healthcare for my brother who is paralysed from the chest down. My brother's carers provide the utmost care, 10 out…"   Read all 9 reviews

Springfield Healthcare is a care provider you can trust! Rated ‘Good’ by the CQC in November 2023, Springfield Healthcare (Darlington) are committed to helping customers to maintain their independence and live life to the full. The team are care professionals… Read more about Springfield Healthcare (Darlington)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Springfield Homecare Services Ltd Reviews in Durham (9)

7.5
Springfield Homecare Services Ltd has a Group Review Score of 7.5 (7.466) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Springfield Homecare Services Ltd must have a Review Score.

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Review of

Springfield Healthcare (Darlington)

from P S (Sister of Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Springfield Healthcare for my brother who is paralysed from the chest down. My brother's carers provide the utmost care, 10 out of 10. I would highly recommend Springfield Care to anyone they are like part of the family.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for sharing your experience with Springfield Healthcare and for your recommendation! It means the world to us to hear that your brother is receiving such excellent care and that our team has become like family to you. We strive to provide the utmost care for all our clients, and it's incredibly rewarding to know that we're making a positive difference in your brother's life and yours. We'll be sure to pass along your kind words to the care team. Thanks, Maria


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Review of

Springfield Healthcare (Darlington)

from G N (Wife of Client) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to hospital and diagnosed with dementia also affecting her mobility. The care with Springfield was in place within a week of coming home. The care staff have been excellent, considerate of my wife's needs, and bring a smile to her face. We could not manage without them. We have
had their services for six months and my wife is doing really well.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you for your kind words and for sharing your positive experience with Springfield. We are delighted to hear that our care has been beneficial to your wife and that you are pleased with the support provided. Our team always strives to deliver high-quality and compassionate care, and your feedback is greatly appreciated. Best wishes.


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Review of

Springfield Healthcare (Darlington)

from T S (Client) published on 9 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield Healthcare have supported me for just over 6 months and I can't praise them enough for carers coming to my home but also in the office. They go above and beyond. Always offering outstanding help and support. They have helped me a lot and couldn't ask for a better bunch of people to look
after me. All carers are infused with care and compassion which is evident when they are supporting me, they are good listeners and have a lot of time and patience for me. I would like to say a massive thank you for all the help and counted support.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your kind words and for sharing your positive experience with Springfield Healthcare. It's wonderful to know that our carers have made a positive impact on your life, they are a credit to Springfield. We look forward to continuing to support you moving forward, thank you again for your lovely feedback. Best wishes.


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Review of

Springfield Healthcare (Darlington)

from E D (Granddaughter of Client) published on 6 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised, my grandad was treated with so much respect and care. All of the carers were so friendly with him, respected his home, and kept everything clean and tidy! We couldn't have asked for better!

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that your grandad's experience was so positive. Our team strives to create a warm and caring environment, so it is wonderful to hear that we met your expectations. I will make sure to share this feedback with the care team. Best wishes.


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Review of

Springfield Healthcare (Darlington)

from Susan S (Daughter-in-law of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Springfield Healthcare in Darlington has been exceptional since they began caring for our mother after her nursing home discharge. Their dedication and professionalism shine through in every aspect of their service.
A particular staff member's communication is outstanding - she
responds to emails promptly and addresses concerns quickly, giving us great peace of mind. What truly sets them apart is their approach to caring for our mother, who has vascular dementia. The carers take time to engage with her in genuine conversation, treating her with dignity and creating a warm atmosphere.
While it's their job, the staff consistently go above and beyond. Their considerate approach makes a real difference in our mother's daily life. They adapt their care to her preferences, showing true flexibility.
We're deeply grateful for everything the Springfield Healthcare team does. Their professional expertise and genuine warmth have made this journey easier for our family.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for sharing your positive experience with Springfield Healthcare. It's incredibly rewarding to know that our team has made a positive impact on your mother's life and provided you with peace of mind. Your kind words about our staff's dedication, professionalism, and compassionate care are truly heart-warming and it's wonderful to know that our efforts are appreciated. I will make sure to share your feedback with the team and we look forward to continue providing excellent care for your mother. Best wishes.


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Review of

Springfield Healthcare (Darlington)

from S W (Daughter-in-law of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for by your company. I can honestly say that the carers really made a difference to his life and we managed to keep him at home longer than we expected. Nothing was a problem. They spent time laughing and joking with him, something he really enjoyed. Can't thank Springfield
Healthcare enough. I 100% recommend this company

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you for your kind words and recommendation. We're delighted to hear that our carers made a positive impact on your father-in-law's life and enabled him to remain at home. It's incredibly rewarding to know that our team could bring joy and laughter to his days. Best wishes, Maria


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Review of

Springfield Healthcare (Darlington)

from Julie D (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfield carers have been caring for my mam for the past 10 weeks, I have nothing but praise for these carers and the company. My mum looks forward to the visits from the carers, it has helped both my mam and myself. I find them and our care supervisor amazing, always available to assist me with
my questions. Amazing team, keep up the hard work.
Well done.

Reply from Maria Fryer, Operations Team Leader at Springfield Healthcare (Darlington)

Thank you so much for your lovely review. We are delighted to hear that your mother has had such a positive experience with Springfield. Your kind words are a testament to the dedication and compassion of our team. We are committed to providing the highest quality care, and it is rewarding to know that we have made a difference in your mother's life. Thank you for your trust and support.Best wishes, Maria


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Review of

Springfield Healthcare (Darlington)

from Paul A (Client) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall exceptional service - pleasant and good at their jobs. Turnover of staff has reduced, which is most welcome. The office are also helpful in dealing with queries.

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Review of

Springfield Healthcare (Darlington)

from J V (Wife of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally Springfield Healthcare offers a good service although it would benefit from more carers. Most problems arise when carers do not come into work for various reasons. It would help carers and those who do the rotas if more than three minutes travelling time between clients was offered by Darlington
Borough Council. It works when carers are visiting clients living close in an urban situation but not when drivers have to get out to the villages from Darlington, especially when there is a lot of traffic in rush hours. Carers are glad that their rotas enable them to manage other responsibilities such as taking children to school. Students who are studying at university are employed when appropriate to give them practical experience which works very well.

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Awards / Recognitions (0)

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